Abdelrahman Waleed
Warehouse Manager | Digital Marketing Specialist
Cairo, EG.About
Results-driven professional with 7+ years of progressive experience in operations and digital strategy, culminating in a Warehouse Manager role overseeing medical device logistics and optimizing operational workflows. Proven leader in inventory management and supply chain efficiency, adept at leveraging digital marketing expertise to enhance brand presence and customer engagement. Skilled in problem-solving, team leadership, and driving process improvements to achieve strategic objectives.
Work
Undisclosed Company
|Warehouse Manager (Medical Devices & Equipment)
Cairo, Cairo Governorate, Egypt
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Summary
Led comprehensive warehouse operations for medical devices and equipment, ensuring efficient inventory management and streamlined logistics.
Highlights
Achieved rapid career progression from Storekeeper to Warehouse Supervisor, then to Warehouse Manager within 2 years, demonstrating exceptional performance and leadership.
Managed end-to-end inventory for critical medical devices and equipment, ensuring optimal stock levels and minimizing discrepancies.
Supervised daily warehouse operations, including receiving, storage, dispatch, and quality control, ensuring strict adherence to industry standards.
Implemented new organizational systems to enhance efficiency and accuracy in medical equipment movement, improving operational flow.
Led and mentored a team of warehouse personnel, fostering a productive environment and ensuring operational excellence and compliance.
Undisclosed Company
|E-marketing Specialist (Social Media Specialist)
Cairo, Cairo Governorate, Egypt
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Summary
Managed comprehensive digital marketing strategies, driving brand visibility and engagement across social media platforms.
Highlights
Developed and executed social media content strategies across diverse platforms, significantly increasing audience engagement and brand reach.
Managed and optimized paid advertising campaigns, improving ROI and lead generation through targeted audience segmentation.
Analyzed campaign performance data to identify trends and implement data-driven adjustments, enhancing overall marketing effectiveness.
Oversaw multiple social media accounts, ensuring consistent brand messaging and fostering community growth.
Recruitment Company
|Customer Service Representative (Call Center)
Cairo, Cairo Governorate, Egypt
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Summary
Provided essential customer support, effectively guiding job applicants and resolving inquiries for a recruitment firm.
Highlights
Handled a high volume of inbound customer inquiries, providing accurate information and professional assistance.
Directed job applicants to appropriate resources and assisted with application processes, enhancing user experience.
Maintained a strong understanding of job market requirements to effectively guide candidates.
Mobily Saudi Arabia
|Customer Service Representative (Call Center)
Riyadh, Riyadh Province, Saudi Arabia
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Summary
Delivered high-quality technical support and problem resolution, ensuring customer satisfaction for a telecommunications provider.
Highlights
Resolved complex technical issues for customers, improving service reliability and user satisfaction.
Provided comprehensive support across various telecommunication services, maintaining a high standard of quality.
Utilized strong problem-solving skills to diagnose and troubleshoot customer complaints efficiently.
Education
Undisclosed Institution
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Technical Diploma
Accounting
Languages
Arabic
English
Skills
Operations & Logistics
Warehouse Management, Inventory Control, Supply Chain Optimization, Logistics Operations, Quality Control, Process Improvement, Operational Oversight.
Digital Marketing
Social Media Marketing, Content Creation, Campaign Management, Digital Advertising, Social Media Strategy, Performance Analysis, Brand Engagement.
Customer Relations
Customer Service, Technical Support, Problem Solving, Client Communication, Conflict Resolution, Customer Relationship Management.
Software & Tools
Microsoft Office Suite, Microsoft Word, Microsoft Excel.
Leadership & Management
Team Leadership, Supervision, Performance Management, Strategic Planning, Mentorship.