AKPAN ABIGAIL BLESSING
Customer Experience Specialist | Administrative Professional
Ilupeju Iloye Community, NG.About
Highly diligent and results-oriented professional with a strong background in customer service and administrative support. Proven ability to enhance service quality, resolve complex issues, and manage operations efficiently. Adept at maintaining organized systems, managing schedules, and fostering strong professional relationships, contributing to seamless business environments and high client satisfaction.
Work
MR BENSON
|Customer Care Representative
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Summary
Provided comprehensive customer support, enhancing service quality and ensuring high client satisfaction through efficient problem-solving and communication.
Highlights
Enhanced service quality by actively soliciting and integrating customer feedback, leading to improved satisfaction.
Achieved high client satisfaction by providing comprehensive support and effective problem-solving.
Efficiently resolved customer complaints and escalated complex issues to team leaders, ensuring timely resolution.
Provided immediate resolutions to maintain consistent customer satisfaction and loyalty.
Maintained accurate customer records within the database, ensuring data integrity and accessibility.
Managed multi-channel customer communications, including in-person, email, and postal correspondence.
Provided expert guidance to customers on product availability, pricing, and service locations.
MR ADARAMOLA
|Personal Secretary
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Summary
Managed diverse administrative tasks, ensuring seamless office operations and maintaining confidentiality with high discretion.
Highlights
Mastered multi-tasking to ensure seamless and efficient office operations.
Implemented an optimized filing system, reducing document retrieval times by 50%.
Managed sensitive and confidential information with utmost discretion and integrity.
Enhanced internal and external communication, cultivating strong business relationships.
MR AKINDELE
|Computer Operator
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Summary
Supported daily IT operations, ensuring system functionality and efficient management of computer peripherals.
Highlights
Performed flexible shift work to support continuous operations.
Installed system updates and security patches to maintain software integrity.
Maintained detailed records of daily IT tasks and system activities.
Managed and maintained computer peripherals, ensuring optimal functionality.
Education
YABA COLLEGE OF TECHNOLOGY
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National Diploma
Not Specified
IGANMODE GRAMMER SCHOOL
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SSCE
General Studies
Courses
Achieved academic distinction, ranking in the top 5% on SSCE exams.
GALAXY NUR/PRY SCHOOL
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FSLC
General Studies
Courses
Maintained a perfect attendance record.
Awarded School's Academic Excellence.
Languages
English
Fluent
Ibibio
Native
Yoruba
Proficient
Skills
Communication Skill
Customer Communication, Interpersonal Communication, Active Listening, Verbal Communication, Written Communication.
Team Collaboration
Teamwork, Cross-functional Collaboration, Conflict Resolution, Support.
Time Management
Prioritization, Scheduling, Task Management, Efficiency.
Microsoft Office Suite
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook.
References
BENJAMIN AKURUKA
Akachiben Ventures, T:09022529973
MRS SUSAN PIUS
T: 09063485179
MRS HELEN KAZEEM
God's Grace Ventures, T:09030282852