About
I’m not your typical Product Manager. I'm a builder, a storyteller, and a problem-solver all in one. My expertise is in blending the strategic discipline of a Product Manager with the compelling voice of a Copywriter to create products that resonate deeply with users. My foundation as a Customer Service Specialist and Virtual Assistant has taught me to anticipate needs and build intuitive, efficient systems from the ground up. I thrive in the fast-paced, high-stakes environment of startups, where I can apply my diverse skill set to build, launch, and scale products that truly make a difference.
Work
Novasera Properties
|Customer Service Specialist
United Kingdom
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Summary
I managed the full guest journey from initial contact to post-stay relations, ensuring an exceptional experience that led to high satisfaction ratings. Simultaneously, I took on a Business Development role, cultivating new client relationships and expanding the company's market presence to boost revenue.
Highlights
Managed all aspects of the guest experience for a portfolio of properties, from initial inquiry to post-stay feedback.
Spearheaded business development initiatives, identifying and securing new clients and partnership opportunities to expand the company's property portfolio.
Resolved guest issues and complaints promptly and professionally, ensuring high levels of guest satisfaction and positive online reviews.
Collaborated with the management team to optimize operational processes and enhance service delivery.
Played a dual role, successfully balancing the responsibilities of a Guest Experience Specialist and a Business Development Manager to drive growth and maintain exceptional customer service.
Seabes Limited
|Property Manager
United Kingdom
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Summary
Managed comprehensive property operations, including acquisitions, tenant relations, and maintenance, significantly enhancing satisfaction and operational efficiency.
Highlights
Oversaw property acquisitions and sourcing of over 10 properties, ensuring 100% compliance with stringent UK regulatory standards and mitigating potential legal risks.
Increased tenant satisfaction by 30% through implementing improved communication channels and optimizing issue-resolution strategies, reducing average resolution time by 25%.
Enhanced operational efficiency by streamlining maintenance processes and coordinating vendor schedules, resulting in a 10% reduction in annual operational costs.
3MTT Nigeria
|Product Manager Intern
Remote, Remote, Nigeria
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Summary
Directed the product roadmap and agile development for an AI-powered Smart Healthcare Chatbot, ensuring 100% completion of MVP goals and fostering cross-functional team alignment.
Highlights
Directed the complete product roadmap for an AI-powered Smart Healthcare Chatbot, achieving 100% completion of MVP goals including symptom checker, appointment scheduler, and interactive chat flow.
Drove cross-functional collaboration across engineering, design, and research teams, aligning technical requirements and MVP features with the overarching product vision to accelerate development cycles.
Conducted extensive user and market research, including 50+ interviews and surveys, to identify key pain points and translate insights into iterative design improvements, refining the product strategy.
Coordinated agile ceremonies and project planning for the engineering team, facilitating timely delivery of critical features and improving team efficiency by 15% through optimized workflows.
Projects
Capstone Project – Bridging the Gap Between Artisans and Service Users
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Summary
Conceptualized and developed a platform to bridge the disconnect between local artisans and potential service users, informed by extensive user research and a user-centric design approach.
Certificates
Advanced Product Management Certification
Issued By
BeTechified
AI Career Essentials (AiCE)
Issued By
Alx
Generative AI
Issued By
LinkedIn Learning
Product Management Certification
Issued By
3MTT NITDA
Skills
Soft Skills
Communication, Leadership, Strategic Thinking, Adaptability, Analytical Skills.
Customer Service & Virtual Assistant
Customer Relationship Management (CRM), Problem-Solving & De-escalation, Interpersonal Communication, Administrative & Operational Support, Time Management & Organization.
Copywriting
Brand Storytelling, Content Strategy, SEO Copywriting, Editing & Proofreading, A/B Testing.
Collaboration Tools
Google Meet, Microsoft Office, Microsoft Teams, Slack, Jira, Trello.
Product Management
Product Strategy & Vision, Agile/Scrum Methodologies, User Research & Data Analysis, Roadmap Development, Cross-functional Collaboration.