ABUBAKAR DUROSINLORUN
Customer Service Professional
Coventry, UK.About
Highly dedicated and results-oriented Customer Service Professional with over 5 years of experience optimizing customer satisfaction, driving sales, and enhancing operational efficiency. Proven ability to build strong client relationships, resolve complex issues, and leverage CRM software to streamline processes. Eager to apply expertise in B2B sales and call center operations to contribute to company success in a challenging customer-centric role.
Work
Royal Mail
|Customer Service Advisor
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Summary
Currently serving as a Customer Service Advisor, providing essential support and resolution for diverse customer inquiries regarding postal services.
Highlights
Delivered first-call resolution for customer inquiries and complaints via telephone, enhancing service efficiency and satisfaction.
Managed and resolved complex customer complaints professionally, ensuring timely and satisfactory outcomes for service users.
Coordinated effectively with local delivery offices to track and recover misdirected parcels, minimizing customer inconvenience and improving delivery accuracy.
Maintained accurate and detailed customer records, enhancing data integrity and supporting seamless follow-up communications.
Consistently delivered high-quality customer service within agreed handling times, optimizing operational flow and meeting performance targets.
YOA Communication LTD
|Sales/Customer Service Representative
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Summary
Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity for a telecommunications firm.
Highlights
Managed customer relations proactively to maximize long-term retention and satisfaction, directly impacting business growth.
Streamlined communication between customers and the sales department, contributing to enhanced lead conversion and sales performance.
Administered comprehensive customer databases, ensuring data accuracy for targeted outreach and efficient relationship management.
Handled high volumes of inbound customer calls, consistently achieving minimal wait times and enhancing service accessibility.
SoftTours
|Customer Care Advisor
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Summary
Advised customers on travel-related inquiries and issues, ensuring satisfaction and fostering lasting relationships within the tourism sector.
Highlights
Efficiently managed a high volume of incoming calls, ensuring prompt customer engagement and service delivery.
Built and maintained sustainable customer relationships through open and interactive communication, fostering trust and loyalty.
Resolved complex customer complaints by providing accurate information and effective solutions within established timeframes.
Maintained meticulous records of customer interactions in the database, contributing to improved data integrity and follow-up efficiency.
Rahmonade Logistics
|Customer Service Representative
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Summary
Provided comprehensive customer support for logistics operations, driving satisfaction and contributing to business growth.
Highlights
Achieved high customer satisfaction ratings by consistently delivering proactive one-call resolutions for complex issues.
Processed customer orders efficiently, accurately capturing payment and delivery information to ensure smooth transactions.
Resolved product and service concerns effectively, contributing to enhanced customer retention and supporting sales objectives.
Utilized CRM software to manage customer interactions and track satisfaction, improving overall service quality and identifying trends.
Education
University of Ilorin
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Bachelor of Science
Peace and Development Science
Languages
English
Skills
Customer Service
Customer Service.
Customer Support
Customer Support.
Customer Relations
Customer Relations, CSR.
CRM Software
CRM Software.
Call Center Operations
Call Center.
B2B Sales
B2B Sales.
Data Management
Data Management, Record Keeping.
Problem Solving
Problem Resolution, Complaint Handling.
Relationship Management
Relationship Building, Client Relations.
Process Optimization
Efficiency Improvement, Quality Assurance.