Summrah Saeed
Operations Manager | Banking & Financial Services
Pindi Gheb, PK.About
Highly accomplished and results-driven Operations Manager with over 5 years of experience in the banking sector, specializing in optimizing daily branch operations, ensuring stringent regulatory compliance, and enhancing customer satisfaction. Adept at leading teams, resolving complex issues, and implementing strategies that drive efficiency and foster strong client relationships within a dynamic financial environment.
Work
Allied Bank Limited
|Operation Manager
Pakistan
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Summary
Led comprehensive daily branch operations at Allied Bank Limited, ensuring stringent compliance and driving significant improvements in efficiency and customer satisfaction.
Highlights
Managed end-to-end daily branch operations, optimizing workflows to enhance transactional efficiency and service delivery for a diverse client base.
Ensured 100% adherence to bank policies and regulatory requirements, successfully passing all internal and external audits with zero non-compliance issues.
Supervised and mentored a team of banking professionals, fostering a high-performance culture that improved overall branch productivity and operational accuracy.
Cultivated strong customer relationships, effectively resolving complex inquiries and issues to achieve high client satisfaction and retention rates.
Askari Bank
|Banking Intern
Pakistan
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Summary
Gained foundational experience in banking operations and customer service during a comprehensive internship at Askari Bank.
Highlights
Assisted with daily banking transactions, including cash handling, account opening, and customer inquiries, ensuring accuracy and efficiency.
Supported branch staff in various operational tasks, including data entry, document verification, and administrative duties.
Gained practical understanding of regulatory compliance and internal banking procedures, contributing to smooth branch functioning.
Education
Virtual University
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Master in Business Studies (MBS)
Business Studies
Grade: CGPA 3.16
Punjab University
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B.Com
Commerce
Grade: 987/1400
Rawalpindi Board
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FSc
Pre-Engineering
Grade: 514/1100
Rawalpindi Board
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Matric
Science
Grade: 735/1050
Languages
English
Urdu
Skills
Banking Operations
Branch Management, Daily Operations, Process Optimization, Financial Services.
Regulatory Compliance
Bank Policies, Risk Management, Audit Preparation, AML/KYC.
Customer Relationship Management
Client Service, Issue Resolution, Customer Retention, Relationship Building.
Team Leadership & Supervision
Staff Supervision, Performance Management, Team Development, Mentoring.
Problem Solving
Analytical Skills, Decision Making, Strategic Thinking, Troubleshooting.
Communication
Interpersonal Skills, Stakeholder Communication, Client Communication, Presentation Skills.
Operational Excellence
Efficiency Improvement, Process Improvement, Quality Assurance.