About
Highly motivated Junior Front-End Developer with a strong foundation in modern web technologies including React.js, Next.js, and Astro. Proven ability to build accessible, user-friendly, and high-performance web applications, demonstrated through impactful projects involving real-time communication, dynamic content management, and advanced UI/UX techniques. Eager to leverage strong problem-solving and technical communication skills to contribute to innovative development teams.
Work
Sutherland Egypt
|Account Management Specialist
Alexandria, Alexandria, Egypt
→
Summary
Managed client relationships and resolved complex issues by leveraging strong communication and product expertise to ensure customer satisfaction and drive sales.
Highlights
Resolved over 50+ complex customer inquiries weekly, utilizing strong problem-solving skills to maintain high satisfaction rates.
Successfully identified and implemented upsell opportunities, contributing to a 10% increase in product adoption among managed accounts.
Enhanced customer loyalty by providing tailored product solutions and proactive support, resulting in improved retention.
Collaborated cross-functionally to address customer feedback, contributing to product improvements and service delivery optimization.
Intelcia Egypt
|Technical Support Advisor
Alexandria, Alexandria, Egypt
→
Summary
Provided expert technical support for internet technologies and modem configurations, optimizing customer performance and reliability.
Highlights
Provided expert guidance to over 100 customers on internet technologies and modem configurations, resolving complex technical issues efficiently.
Optimized customer internet performance and reliability by troubleshooting provisioning issues and advanced modem settings.
Improved customer satisfaction by clearly explaining technical concepts and solutions, reducing follow-up calls by 15%.
Documented common technical problems and solutions, enhancing knowledge base resources for team members and improving overall support efficiency.
Education
Alexandria University
→
B.S
Electrical Engineering
Skills
Markup & Styling
HTML5, CSS3, Markdown, TailwindCSS, Bootstrap, RadixUI, ShadenUI.
Programming Languages
JavaScript, TypeScript, PHP, C.
Front-End Frameworks & Libraries
Next.js, React.js, Astro, Zustand, Redux, Redux Toolkit, React Router 6.
Testing
Vitest, Jest.
UI/UX & Accessibility
Responsive Design, Dark Theme, User-Friendly Interfaces, Accessibility Standards, View Transitions API, Custom Hooks.
Problem Solving
Technical Troubleshooting, Analytical Thinking, Root Cause Analysis.
Communication & Collaboration
Customer Service, Stakeholder Management, Cross-functional Collaboration, Technical Communication.
Backend & APIs
Node.js, WebSocket API, RESTful APIs, Sanity.io (Headless CMS), Supabase.
Development Tools
Git, SSG (Static Site Generation), SPA (Single Page Application), MPA (Multi-Page Application), CI/CD, Cursor, Antigravity.
Chrome Extension Development
Manifest V3, Content Scripts, Background Service Worker, Chrome Storage API, Real-time Data Extraction.