About
Highly analytical and results-driven professional with a strong track record in compliance, customer service, and data analysis, currently advancing expertise in data analytics. Achieved an exceptional 97% customer satisfaction rating at Moniepoint Inc. by skillfully resolving complex issues and streamlining processes. Eager to leverage a robust understanding of regulatory frameworks and problem-solving abilities to drive data-informed decisions and contribute to a dynamic organization.
Work
Moniepoint Inc
|KYC Analyst
Abuja, Federal Capital Territory, Nigeria
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Summary
As a KYC Analyst, Aisha validates client data and assesses risk profiles, ensuring strict compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations to maintain regulatory integrity.
Highlights
Ensured stringent compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations by meticulously validating client data and assessing risk profiles.
Executed comprehensive customer identification and due diligence processes, including in-depth background screenings, to uphold regulatory compliance standards.
Provided expert solutions and guidance to Level 1 Customer Service staff on complex KYC-related issues and account upgrade requests, streamlining escalation processes.
Managed and updated customer documentation, conducted thorough risk assessments, and maintained digital compliance records to ensure data accuracy and integrity.
Leveraged a deep understanding of regulatory frameworks, including recent CAC regulations, to optimize documentation processes and ensure adherence to industry standards.
Moniepoint Inc
|Customer Support Officer
Abuja, Federal Capital Territory, Nigeria
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Summary
As a Customer Support Officer, Aisha provided timely and professional assistance, resolving complex customer issues and significantly enhancing satisfaction.
Highlights
Maintained an exceptional 97% customer satisfaction rating by providing reliable, multi-channel support via Zendesk and WhatsApp.
Provided timely and professional responses to diverse customer inquiries, fostering strong relationships and enhancing service quality.
Resolved complex customer conflicts through effective communication and problem-solving, significantly reducing customer churn.
Suleja Local Government Secretariat
|NYSC Intern
Suleja, Niger State, Nigeria
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Summary
As an NYSC Intern, Aisha executed diverse administrative and health-related tasks with precision, supporting local government operations and community health initiatives.
Highlights
Executed diverse administrative and operational tasks with meticulous attention to detail.
Consistently met deadlines and maintained high standards of work quality with minimal supervision.
Contributed to public health initiatives by conducting disease detection and health assessments for livestock, poultry, and crops.
Volunteer
Feed the Vulnerable Families in Nigeria
|Volunteer
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Summary
Aisha organized and led volunteer teams to distribute essential aid, providing critical support to vulnerable families and IDP camps across Nigeria.
Highlights
Mobilized and managed volunteer teams for various humanitarian projects, ensuring effective resource deployment and coordination.
Coordinated and executed successful distributions of food and sanitary pads to Internally Displaced Persons (IDP) camps, supporting hundreds of families.
Led impactful visitations to correctional facilities, providing essential aid and support to inmates.
Women at Risk Foundation
|Vice President, Gender-Based Violence Response Team
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Summary
As Vice President, Aisha led volunteer teams, developed policies, and created safe spaces for survivors of gender-based violence.
Highlights
Orchestrated and led volunteer teams, successfully completing multiple projects within tight timelines and enhancing organizational efficiency.
Established and maintained a safe, supportive environment for students and staff, fostering trust and open communication.
Served as Vice President of the Gender-Based Violence Response Team, overseeing critical response strategies and initiatives.
Developed and implemented new policies and procedures, ensuring full regulatory compliance and enhancing operational integrity.
Education
National Open University of Nigeria
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Postgraduate Diploma
Information Technology
ALT School Africa
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Diploma
Data Analytics
University of Abuja, Nigeria
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Bachelor
Agriculture
Government Girls Science Secondary School
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SSCE
Science
Awards
Most Supportive Support Staff of the Year
Awarded By
Moniepoint Inc.
Recognized for exceptional dedication and support provided to colleagues and customers, significantly contributing to team success and customer satisfaction.
Languages
English
Hausa
Certificates
Google Data Analytics Specialization
Issued By
Coursera
Get Started with Python
Issued By
Coursera
Developing Interpersonal Skills
Issued By
Coursera
Skills
Business Tools
Data Visualization, Data Analysis, Data Cleaning, Wrangling, Database Management.
Soft Skills
Communication, Leadership, Decision-Making, Analytical Thinking, Conflict Management, Problem-Solving.
Technical Tools & Languages
SQL, Python, BigQuery, Jira, Zendesk, MS Office, Tableau.