AJAO IFEOLUWA VICTORIA
Customer Service Officer
18 Gbemisola Street Ikeja, Lagos, Nigeria.About
Results-driven and proactive administrative professional with extensive experience in office management, customer service, operations, and business development. Expertise in implementing health and safety policies, managing social media platforms, and proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Spreadsheets). Known for delivering exceptional results, boosting customer satisfaction, and promoting effective team collaboration.
Work
Sterling Bank
|Customer Care Representative
Highlights
Addressed customer inquiries, provided solutions, and resolved issues promptly.
Managed high volumes of outbound calls following call center scripts.
Promoted product upgrades to existing customers, contributing to business growth.
Advans La Fayette MFB LTD
|Customer Service Officer
Highlights
Manage inbound and outbound communications through calls, emails, and social media platforms.
Provide exceptional service by understanding customer needs and ensuring first-contact resolution.
Build and nurture strong customer relationships, fostering satisfaction and loyalty.
Resolve customer complaints and inquiries with empathy, product expertise, and efficiency.
Ison xperience limited-MTN NG
|Customer Care Representative
Highlights
Delivered outstanding support with professionalism and a positive attitude.
Provided valuable feedback to enhance customer service processes and operational efficiency.
Led and mentored a team of junior customer service representatives, fostering growth and teamwork.
Ensured customer satisfaction by delivering prompt, professional, and effective support.
Education
University of Ilorin, Ilorin Nigeria
Bachelor of Science
Sociology
Languages
Yoruba
English
Certificates
Customer Care Representative (HMISY)
Issued By
ISON Xperiences
National Youth Service Corps Certificate
Virtual Assistant
Issued By
Ladies in tech Africa
Skills
Strong Communication & Active Listening
Customer Service Excellence & Problem Solving
Time Management & Task Prioritization
Team Collaboration & Interpersonal Skills
Advanced Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Social Media Strategy & Management
References
Available upon request.