Ajiri Tracy David
Versatile Administrative and Support Professional
Abijo, NG.About
A results-oriented and adaptable administrative professional with over a decade of diverse experience in customer support, operational management, and administrative coordination. Proven ability to optimize workflows, manage critical resources, and effectively engage stakeholders across various industries, including media, retail, and public service. Adept at leveraging strong communication and organizational skills to drive efficiency and achieve strategic objectives in a customer-centric environment.
Work
TEE HAIR EXTENSION COLLECTIONS
|Owner/CEO
Lagos, Lagos State, Nigeria
→
Summary
Led an online entrepreneurship venture, overseeing all aspects of operations, customer engagement, and business growth.
Highlights
Launched and managed an online e-commerce venture, driving all operational aspects from product sourcing to customer fulfillment.
Provided dedicated customer support, ensuring high satisfaction and repeat business for the online platform.
Developed and implemented business strategies, including online sales and marketing efforts, to grow the customer base.
Omani Luxury spa
|Manager
Lekki, Lagos State, Nigeria
→
Summary
Managed daily operations, financial records, and vendor relations for a luxury spa, ensuring smooth business flow and client satisfaction.
Highlights
Managed and optimized the firm's social media presence, increasing brand engagement and customer outreach.
Maintained meticulous bookkeeping for materials, equipment stock, and daily operational tasks, ensuring accurate inventory and resource allocation.
Balanced financial books, contributing to transparent accounting practices and informed decision-making.
Streamlined procurement by placing orders for products and supplies, effectively engaging with vendors to ensure timely delivery and cost efficiency.
Delivered exceptional customer support, enhancing client satisfaction and loyalty within a luxury service environment.
Honey Wave Communications Investments Ltd (Quest TV/ FM 93.1)
|Traffic Officer/Librarian
Lagos, Lagos State, Nigeria
→
Summary
Managed broadcast traffic, content cataloging, and customer requests for a prominent media organization.
Highlights
Coordinated and scheduled paid advertisements and programs for broadcast, ensuring accurate airtime and compliance with broadcast schedules.
Systematically cataloged broadcast records and content (songs/jingles), facilitating efficient retrieval for on-air requests.
Provided responsive customer support for content-related inquiries, ensuring smooth communication and service delivery.
Federal Government College Ikot Ekpene
|Biology Instructor (NYSC)
Ikot Ekpene, Akwa Ibom State, Nigeria
→
Summary
Instructed Biology to secondary school students as part of the National Youth Service Corps program.
Highlights
Taught Biology to secondary school students, developing engaging curriculum and fostering a positive learning environment.
Managed classroom activities and student progress, contributing to academic achievement and student development.
Independence National Electoral Commission (INEC)
|Registration and Distribution Officer / Returning/Collating Officer
Akwa Ibom State, Akwa Ibom State, Nigeria
→
Summary
Facilitated critical electoral processes, including voter registration and election material distribution for a national commission.
Highlights
Managed the registration of voters and distribution of electoral materials, ensuring operational efficiency for critical national processes.
Served as a Returning/Collating Officer for the 2015 Election Registration, upholding accuracy and integrity in data collection and reporting.
Emu Nursery/Primary School
|Teaching Practice
Abraka, Delta State, Nigeria
→
Summary
Gained practical teaching experience at a nursery/primary school, contributing to early childhood education.
Highlights
Conducted teaching practice, applying pedagogical methods to educate young students and support their developmental needs.
Assisted lead teachers in classroom management and lesson delivery, enhancing the learning experience for students.
PC Communication
|Computer Operator
Ughelli, Delta State, Nigeria
→
Summary
Operated computer systems for a communication center, supporting various digital tasks and client needs.
Highlights
Performed various computer operations, including data entry, document processing, and basic troubleshooting, to support communication services.
Provided technical assistance to clients and maintained system functionality, ensuring smooth operations and client satisfaction.
Education
Delta State University
→
B.Sc. (Ed)
Biology Education
Lulu Secondary School
→
Secondary Education
Senior School Certificate Examination (SSCE/WAEC)
Auntie Suzzy Nursery/Primary School
→
Primary Education
First School Leaving Certificate
Languages
English
Native
Certificates
Certificate in Executive Virtual Assistance
Issued By
SHE LEADS AFRICA
Diploma in Health Care Giving
Issued By
ALISON ONLINE TRAINING
HSE 3
Issued By
Institute of Safety Professionals of Nigeria (ISPON)
GENERAL HSE (HSE 1 & 2)
Issued By
Various Safety Training Providers
International Project Management Professional (IPMP - Certified Project Manager)
Issued By
International Project Management Professional Body
Skills
Office & Administrative Tools
Microsoft Office Suite (Word, Excel, PowerPoint), Web Navigation Tools, Document Handling, Filing Techniques, Google Calendar, Calendly, Outlook.
Project Management
People Management, Project Management Integration, Risk Management, Cost Management, Communication Management, Safety Management, Time Management, Stress Management.
Communication & Interpersonal Skills
Good Communication, Interpersonal Skills, Customer Support, Stakeholder Engagement, Vendor Management.
Operational Management
Bookkeeping, Financial Record Keeping, Inventory Management, Supply Chain Management, Social Media Management, Process Optimization, Scheduling.
Creative & Technical Skills
Type-Setting, Print Artistry, Computer Operations, Data Entry.
Health & Safety
Fire Safety, Environmental Management, Journey Management System, Defensive Driving, First Aid, Risk and Hazard Management, Health Care Giving, Dementia Awareness, Traumatic Injuries, Infections & Nutrition Safety.
Adaptability & Resilience
Ability to thrive in diverse working climates, Problem-Solving, Challenging Task Management.
Customer Support
Interests
Hobbies
Reading, Travelling, Dancing, Cooking, Caregiving.
References
References
Available on request.