About
Highly accomplished Quality Process Consultant with over 15 years of experience in the IT industry, specializing in driving operational excellence and customer satisfaction. Expert in implementing and managing ISO 9001:2015, ISO 20000:2018, Agile Scrum, ITIL, and CMMI V1.3 frameworks, consistently delivering high-impact projects that exceed client expectations and drive measurable results. Proven leader in guiding organizations through complex process improvement initiatives and facilitating seamless adoption of new quality processes.
Work
TraceLink
|Regulatory & Quality Compliance Specialist, Senior
Pune, Maharashtra, India
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Summary
Led regulatory and quality compliance initiatives for software development and maintenance, ensuring adherence to global standards and enhancing corporate Quality Management System (QMS) practices.
Highlights
Ensured comprehensive regulatory compliance for products and services with ISO 9001, US FDA 21 CFR Part 11, and EU Annex 11 standards.
Managed the end-to-end Quality Management System (QMS), streamlining SOP reviews, change control, and documentation processes.
Conducted internal quality audits, authored detailed plans and reports, and drove continuous improvement through effective follow-up actions.
Maintained key performance indicators (KPIs) to monitor operational effectiveness and supported tool assurance activities, including inventory reviews, risk assessments, and tool validation.
CIGNEX
|Associate Manager SEPG
Ahmedabad, Gujarat, India
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Summary
Managed operational quality management activities for a significant organizational account, driving continuous process improvement and standardization across Agile projects.
Highlights
Monitored all Agile projects, leveraging metrics and data to identify continuous process improvement opportunities and innovate solutions.
Coordinated with stakeholders to align project management activities with management strategies and goals, enhancing collaboration.
Evaluated existing business processes, identifying and mitigating risks or gaps in process adherence through actionable plans with functional teams.
Analyzed and identified process flow gaps against ISO 9001, ISO 20000, ITIL, CMMI, and Agile standards, implementing solutions for internal and external customer standardization.
Led PMO activities for improvement projects, facilitating training plans, and mentoring resources to develop expertise in new business processes and tools.
Zensar Technologies
|Associate Manager
Pune, Maharashtra, India
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Summary
Ensured Quality Management System (QMS) adherence, developed and designed end-to-end projects, and implemented quality management strategies aligned with business plans.
Highlights
Ensured efficient and effective adherence to the Quality Management System (QMS) and SEPG processes across the organization.
Developed and designed end-to-end project lifecycles, implementing quality management strategies and plans, including timescales, integrated with the organization's business plan.
Maintained Project Management Plans, providing monthly updates to higher management and proactively flagging issues for timely resolution.
Provided QMS optimization solutions by automating artifact preparation and updates within the ALM tool, enhancing efficiency.
Delivered quantitative and predictive analysis data for CMMI Level 4 practice, developing robust Process Performance Models (PPM).
Silicus Technologies
|SQA III (Sr. Process Consultant)
Pune, Maharashtra, India
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Summary
Implemented Agile Scrum across the organization, managed SCRUM projects, and drove process improvement and quality compliance initiatives.
Highlights
Implemented Agile Scrum across the organization, driving and coaching SCRUM Teams to enhance project delivery.
Managed SCRUM Projects, conducting daily stand-ups and collaborating with Product Owners to prioritize backlogs effectively.
Mitigated SCRUM team issues and managed problems, reporting team activities within SCRUM frameworks to ensure smooth operations.
Conducted data collection and analysis for projects, publishing organizational-level project baselines to guide decision-making.
Performed Root Cause Analysis (5 Whys/Fish Bone Analysis), planning and executing IQA activities, and ensuring closure of Non-Conformities.
Tieto India
|Quality Partner
Pune, Maharashtra, India
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Summary
Managed key quality processes, deployed Quality Management Systems, and developed risk management frameworks at the project level.
Highlights
Managed key initiating, planning, executing, controlling, and closing processes, developing and implementing quality plans to foster team ownership.
Deployed a robust Quality Management System and ensured Quality Compliance at the project level.
Developed a Risk Management framework at an offshore location, partnering with cross-functional teams for timely and effective remediation.
Prepared due diligence reports for Project assessments, introducing new systems and procedures to drive defect identification and reduction.
Performed Internal Quality Reviews and Project Level SLA Reviews for all application management services, ensuring high standards.
KPIT Technologies
|Quality Process Engineer
Pune, Maharashtra, India
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Summary
Facilitated project managers in preparing Process Performance Models, implemented 'Light projects' across business units, and conducted metric analysis for process improvement.
Highlights
Facilitated Project Managers in preparing Process Performance Models and setting up Project-level KPIs to achieve Organization Level Objectives.
Implemented 'Light projects' at various Business Unit levels, contributing to organizational efficiency and process standardization.
Performed Effort Variance Analysis and provided recommendations for estimation process improvements, publishing Trend Analysis.
Identified process gaps, analyzed root causes, and tracked them to closure, enhancing overall process quality.
Contributed to enhancing the organizational Quality Management System (QMS) in coordination with the SEPG team.
ESOP Direct
|Management Trainee
Pune, Maharashtra, India
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Summary
Managed and analyzed ESOP-based factors, prepared strategic reports, and provided consulting services to clients.
Highlights
Managed and analyzed ESOP-based factors to inform strategic reports and business decisions.
Managed Business Wealth Creation Reports, including MIS and Ad-Hoc reports, providing critical insights.
Provided consulting services to ESOP-based clients, advising on wealth creation strategies.
Created comprehensive Analysis Reports (ESOP-Factor) to support client understanding and decision-making.
Education
WLC College India Ltd.
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Post Graduate Diploma
Business Economics
Grade: Merit Grade
Amravati University
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Bachelors
Business Administration
Grade: First Class
Certificates
ISO 9001:2015 Lead Auditor
Issued By
Placeholder Issuer
ISO 20000:2018
Issued By
Placeholder Issuer
Safe Agile 5
Issued By
Placeholder Issuer
Lean Six Sigma Green Belt
Issued By
Placeholder Issuer
Scrum Master
Issued By
Placeholder Issuer
ITIL V4
Issued By
Placeholder Issuer
BPMN: Business Process Modeling
Issued By
Placeholder Issuer
Agile Software Development
Issued By
Placeholder Issuer
Business Analysis
Issued By
Placeholder Issuer
Robotic Process Automation
Issued By
Placeholder Issuer
Skills
Quality Management & Process Improvement
Quality Management System, Process Improvement, Auditing, Document Management, Process Mapping & Design, SDLC, Project Management Officer, ISO 9001:2015, ISO 20000:2018, Agile Scrum, ITIL, CMMI V1.3 Dev and SVC, Lean Six Sigma Green Belt, BPMN: Business Process Modeling.
Methodologies & Frameworks
Safe Agile 5, Scrum Master, Agile Software Development, Business Analysis.
Data & Tools
Data Visualization, Robotic Process Automation, JIRA, Atlas (Swift), Service Now, Simul8 Professional tool, Power-BI, MS Visio.