Akshat Kumar Nayyar is a dynamic Chief Manager and Product Leader with over 9 years of expertise in digital transformation and product innovation within FinTech and consumer sectors. He excels at leveraging user empathy and data-driven insights to launch high-impact products, optimize conversion funnels by over 80%, and drive significant operational efficiencies. Akshat is adept at leading cross-functional teams and managing complex projects from concept to market, consistently delivering measurable results in fast-paced, growth-oriented environments.
Chief Manager
Mumbai, Maharashtra, India
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Summary
Led product strategy and digital transformation for Investap, a B2C app for India's largest AMC, driving user engagement, conversion, and feature innovation.
Highlights
Managed Investap, a B2C app for India's largest AMC, serving 20 Lakh+ Monthly Active Users with a 4.5+ rating, achieving a 'Mega Star' award for outstanding digital experience delivery.
Improved transaction success rate by over 80% by launching critical features like UPI Autopay and simplified UPI journeys, significantly enhancing user experience and conversion.
Spearheaded the launch of innovative features including Goal Based Investment, Voice-Enabled Journeys, LTCG/STCG & Exit Load Information, adding substantial investor value.
Established and led Marketing Automation setup to track user journeys, provide targeted nudges, and execute in-app campaigns to boost engagement and retention.
Analyzed customer feedback from multiple channels (App, App Stores, Call Centre) to inform and plan product sprints, ensuring continuous improvement and user-centric development.
Manager - Digital Strategy & Transformation
Mumbai, Maharashtra, India
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Summary
Directed the complete digitization of the loyalty program for retailers and mechanics, launching industry-first real-time payment solutions and digital campaigns.
Highlights
Led the end-to-end digitization of the loyalty program for retailers and mechanics via the Petronas India App, enhancing efficiency and user experience.
Introduced the industry-first Real Time Loyalty Payment Credit feature for Retailers/Mechanics during COVID-19, significantly improving financial liquidity for partners.
Executed digital campaigns and product information broadcasts within the app during COVID-19, successfully gaining mind share among app users.
Manager – Sales Force Automation/CRM
Mumbai, Maharashtra, India
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Summary
Orchestrated digital transformation across three lines of business through Sales Force Automation applications, significantly boosting sales team productivity and customer centricity.
Highlights
Spearheaded the digital transformation of three business lines using Sales Force Automation applications, enhancing operational efficiency and data-driven decision-making.
Improved Sales Teams' productivity by 30% by providing critical data points on retailers and order processes, enabling more effective sales strategies.
Enabled the Customer Centricity Team to better track and resolve customer complaints by digitizing end-to-end processes, leading to improved customer satisfaction.
Received a 'Letter of Commendation' for the early rollout of the SFA App for over 150+ Sales Team members, demonstrating exceptional project management and execution.
Technology Associate
Noida, Uttar Pradesh, India
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Summary
Contributed to a dedicated Centre of Excellence for Blackstone Group, focusing on application testing and quality assurance for financial systems.
Highlights
Worked within a Centre of Excellence (CoE) for Blackstone Group, one of the world's largest PE firms, contributing to rigorous quality assurance processes.
Tested 15 diverse applications, including 3 core financial applications utilized by more than 2000 Blackstone employees, ensuring system reliability and performance.
Overall Coordinator, Avenues 2016
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Summary
Coordinated a major college festival, managing teams and resources to achieve significant reach and engagement.
Highlights
Coordinated 20 teams, 180 managers, and volunteers for the successful execution of the fest, ensuring seamless operations and high-quality event delivery.
Led a 20-member Alankar team, organizing the Leadership Summit of SJMSOM, and achieving a 40% increase in reach to over 2 lakh+ people with an INR 30 Lac budget.
Member, Admissions Team
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Summary
Managed official communications and interview processes for prospective students, ensuring a smooth and efficient admissions cycle.
Highlights
Managed the official E-mail account, communicating with over 4000 aspirants and providing crucial information during the admissions process.
Planned and executed a 4-day interview process for 1400+ candidates, coordinating with faculty, batchmates, and alumni to ensure smooth completion.
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Master of Management
Management
Grade: 8.98/10
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Bachelor of Technology
Electronics and Communication Engineering
Grade: 8.5/10
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High School Diploma (Class XII)
Science (CBSE)
Grade: 90.60%
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High School Diploma (Class X)
General Studies (CBSE)
Grade: 94.80%
Awarded By
SJMSOM, IIT Bombay
Awarded for consistent academic excellence throughout all semesters of the MBA program, securing a rank in the top 5 out of 116 students.
Awarded By
Central Board of Secondary Education (CBSE)
Felicitated for being among the top 0.1% of successful candidates in English in Class XII.
Issued By
CFA Institute (USA)
Issued By
KPMG
Product Ownership, Digital Transformation, User Empathy, Product Strategy, Roadmapping, Feature Prioritization, Agile Methodologies, Scrum, Market Research, Customer Feedback Analysis, Go-to-Market Strategy.
Digital Campaigns, Marketing Automation, Loyalty Programs, Sales Force Automation (SFA), CRM, FinTech Solutions, UPI Autopay, Goal Based Investment, Voice-Enabled Journeys.
Data Analysis, Conversion Rate Optimization, KPI Tracking, Performance Metrics, Business Intelligence, Financer Data Analysis, Equity Research, Market Analysis.
Team Leadership, Cross-functional Collaboration, Stakeholder Management, Project Delivery, Process Improvement, Strategic Planning, Mentoring, Event Coordination.
Application Testing, Quality Assurance, System Implementation, Software Development Lifecycle (SDLC), Lean Six Sigma.
CFA Level 1, Investment Analysis, Financial Modeling, Valuation, Asset Management, LTCG/STCG, Exit Load Information.
International Study Tours, Global Management Practices.
Non-fiction.
Running, Swimming, Formula 1, Cars.
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Summary
Created an Equity Research Report on Mahindra & Mahindra based on thorough analysis of business models and market dynamics for investment recommendations.
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Summary
Represented SJMSOM in a prestigious national competition, preparing a detailed sell-side analyst report for a 5500 Cr+ company.
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Summary
Participated in a national case competition, selected among top teams for innovative solutions.
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Summary
Performed the role of a Single Point of Contact (PoC) between a leading Vehicle Financing firm & Tata Motors, analyzing incoming financer data to provide meaningful information to business to improve scale.
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Summary
Selected for a Winter Program at Télécom École de Management (TEM), Paris, to gain global management best practices.
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Summary
Qualified as Campus Finalists in a case study competition conducted by GEP.