Alexander Norén
IT & Business Requirements Specialist
Stockholm, SE.About
An accomplished IT Technician and Business Analyst with extensive experience in secure, mission-critical environments. Proven expertise in Microsoft 365 administration, Agile requirements engineering, and test automation, consistently delivering stable, user-friendly solutions within complex contexts.
Work
Swedish Space Corporation
|IT Technician
Stockholm, Stockholm, Sweden
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Summary
Provided critical daily IT support and troubleshooting within a highly secure environment, ensuring operational continuity for key systems.
Highlights
Delivered daily technical support and troubleshooting for critical IT infrastructure in a security-classified environment, maintaining system uptime and data integrity.
Administered Active Directory, Microsoft 365, and associated services, optimizing user access management and platform performance.
Managed and tracked IT incidents and service requests using Jira, ensuring timely resolution and comprehensive follow-up.
Contributed to client, server, and documentation efforts, enhancing system reliability and knowledge base accessibility.
Sodexo
|Ticket & Customer Support
Stockholm, Stockholm, Sweden
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Summary
Managed customer inquiries and service orders, delivering prompt and accurate support focused on maximizing customer satisfaction.
Highlights
Managed and registered a high volume of customer inquiries, service requests, and return orders, ensuring accurate data capture and efficient processing.
Provided swift and precise technical support, consistently achieving high customer satisfaction scores through effective problem resolution.
Greaterthan AB
|Business Analyst
Stockholm, Stockholm, Sweden
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Summary
Led comprehensive requirements analysis and development, translating complex business needs into actionable specifications and supporting Agile teams.
Highlights
Conducted and facilitated requirements workshops, producing detailed requirement specifications that aligned with strategic business objectives.
Developed and integrated robust security requirements based on ISO/IEC 27002 standards, enhancing system resilience and compliance.
Created detailed user stories and provided continuous support to Agile/Scrum teams, improving sprint efficiency and feature delivery.
Implemented and maintained automated tests using Cypress, significantly improving software quality and reducing manual testing effort.
Swedbank
|Administrative Officer
Stockholm, Stockholm, Sweden
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Summary
Managed critical administrative processes for financial documentation and transactions, ensuring accuracy and compliance within a banking environment.
Highlights
Managed and processed extensive documentation for loan and leasing agreements, ensuring compliance and accuracy for financial transactions.
Registered and meticulously verified invoices and payments, contributing to streamlined financial operations and accurate record-keeping.
Folksam
|Claims Adjuster
Stockholm, Stockholm, Sweden
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Summary
Assessed and resolved mobile damage claims while providing comprehensive customer support through ticketing systems.
Highlights
Assessed and processed mobile damage claims, ensuring fair and efficient resolution for customers.
Provided customer support and managed cases within a ticketing system (Citrix Halo), improving service delivery and issue tracking.
Education
Newton Kompetensutveckling
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Diploma of Higher Education
Requirement Analysis
Courses
Requirements Elicitation & Specification
Agile Methodologies
Test Automation
User Stories & Acceptance Criteria
Documentation
Problem Solving
Languages
Swedish
English
Skills
Technical Tools & Platforms
Active Directory, Microsoft 365, Jira, Trello, Cypress, Azure DevOps, Citrix (Halo).
Methodologies & Frameworks
Agile, Scrum, Requirements Elicitation & Specification, ISO/IEC 27002, Risk & Security Management.
Core Competencies
Test Automation, User Stories & Acceptance Criteria, Documentation, Problem Solving, Structured Customer Focus.