Anthony Uche Aligbe
Cloud Engineer | IT Support Specialist | Azure Administrator
Lagos, NG.About
Results-driven Cloud Engineer and IT Support professional with over 5 years of experience in Microsoft Azure administration, IT operations, and technical support. Expert in resolving high-priority Azure VM escalations, implementing robust security practices, and streamlining infrastructure processes to optimize system performance and reduce downtime. Proven ability to deliver remote technical support for global teams and leverage PowerShell scripting for workflow automation, ensuring scalable and secure cloud solutions.
Work
TeKnowledge
|Cloud Engineer
Lagos, Lagos, Nigeria
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Summary
Led Stage 3 technical support and Azure administration, ensuring high availability and secure operations for virtual machines, networking, and storage.
Highlights
Resolved high-priority Azure VM escalations involving encryption, networking, and performance, ensuring critical system uptime and stability.
Streamlined storage migration processes and executed infrastructure migrations, VM provisioning, and network configurations, significantly reducing downtime.
Administered Active Directory and Azure AD accounts, security groups, and RBAC policies, enhancing access control and compliance for cloud resources.
Developed and maintained comprehensive technical documentation and internal guides, improving resolution times for recurring issues by 15% and facilitating knowledge transfer.
Provided remote technical support across global time zones using RDP, TeamViewer, and AnyDesk, maintaining consistent service delivery and user satisfaction.
Prime Software, AppZone
|IT Support
N/A, N/A, Nigeria
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Summary
Provided comprehensive IT support and managed system access, ensuring operational efficiency and security for distributed teams.
Highlights
Managed user accounts and access rights for enterprise applications, enhancing secure system access and compliance for a distributed workforce of over 50 users.
Provided remote technical support to distributed teams via screen-sharing tools, resolving diverse hardware and software issues efficiently.
Installed and configured desktops, laptops, printers, and enterprise applications, ensuring seamless operations and reducing setup time by 10%.
Maintained accurate IT asset inventory and produced comprehensive documentation, improving resource tracking and audit readiness.
Longrich Blossom Centre
|Head, IT Operations / Sales Manager
N/A, N/A, Nigeria
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Summary
Led IT operations and user support, overseeing infrastructure maintenance and staff training to optimize system performance and efficiency.
Highlights
Managed daily IT operations, user support, and infrastructure maintenance, ensuring continuous system availability for business functions.
Coordinated IT asset management and developed training programs for staff on new IT systems, improving user proficiency and adoption by 20%.
Implemented streamlined IT support workflows, enhancing operational efficiency and user satisfaction across the organization.
Chukwuemeka Odumegwu Ojukwu University
|IT Support
N/A, N/A, Nigeria
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Summary
Delivered essential IT support and maintenance, ensuring reliable hardware and software functionality for university staff.
Highlights
Delivered comprehensive hardware and software troubleshooting, resolving technical issues for staff systems and minimizing operational disruptions.
Installed and maintained critical office IT equipment and applications, ensuring operational readiness for academic and administrative functions.
Provided technical assistance and guidance to over 100 staff members, improving their understanding and utilization of IT resources.
Backlink Technology Solutions
|Programmer / Database Developer Intern
N/A, N/A, Nigeria
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Summary
Contributed to database-driven application development and supported network infrastructure setup and application deployments.
Highlights
Developed and maintained database-driven applications, ensuring data integrity and accessibility through daily backup procedures.
Assisted in the setup of networking infrastructure and deployment of applications, contributing to project delivery timelines.
Gained foundational experience in software development lifecycle, database management, and IT infrastructure support.
Education
Our Saviour Institute of Science, Agriculture & Technology
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HND
Computer Science
Grade: Distinction
Certificates
Microsoft Certified: Azure Administrator Associate - AZ-104
Issued By
Microsoft
Microsoft Certified: Azure Database Administrator Associate – DP-300
Issued By
Microsoft
Microsoft Certified: Azure Fundamentals - AZ-900
Issued By
Microsoft
Introduction to Cybersecurity
Issued By
Cisco
Skills
Cloud Platforms
Azure Administration, Azure Virtual Machines (VMs), Azure Storage, Azure Networking, Azure Active Directory, RBAC.
Operating Systems
Windows Server, Linux Administration, Desktop Support.
Networking
TCP/IP, DNS, DHCP, VPN, Network Configuration.
Security & Compliance
Endpoint Security, Patch Management, Encryption, Compliance, Cybersecurity.
Scripting & Automation
PowerShell Scripting, Bash Scripting.
IT Operations & Support
IT Operations Management, Infrastructure Troubleshooting, Infrastructure Migrations, VM Provisioning, User Support, Remote Support, IT Asset Management, Inventory Management, Technical Documentation, Knowledge Base Management, Scalable Solutions.
Helpdesk & Monitoring Tools
Azure DevOps, Jira, ServiceNow, RDP, TeamViewer, AnyDesk.
Database Management
Database Development, Database Backups.