Abdul Rahman Umar Mahmud
Aspiring Accounting & Management Professional
Leeds, UK.About
Highly motivated and proactive young professional with a strong foundation in customer engagement, operational management, and analytical research, eager to transition into accounting and management roles. Proven ability to conduct in-depth research, analyze complex data, and enhance customer satisfaction, leveraging strong communication and teamwork skills developed across diverse environments, including public sector initiatives and client-facing service roles.
Work
Friendship Barber Shop
|Barber
Leeds, England, UK
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Summary
Led client consultations and service delivery at a busy barber shop, enhancing customer satisfaction and contributing to business operations.
Highlights
Cultivated strong client relationships, achieving high customer satisfaction and generating repeat business through personalized service and effective communication.
Managed daily cash register operations and financial transactions, accurately calculating commissions and personal earnings.
Implemented innovative filter technology to enhance client consultations, improving visualization of styles and accelerating decision-making.
Streamlined inventory management and shelf restocking processes, ensuring optimal product availability and operational efficiency.
Collaborated effectively with a team to ensure seamless client experiences and maintain a high-quality service environment.
Leeds City Council
|Project Support / Research Assistant
Leeds, England, UK
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Summary
Contributed to key modernization and service improvement initiatives by conducting research, engaging stakeholders, and providing analytical support for process redesign.
Highlights
Conducted comprehensive research on modern payment methods, identifying key trends and contributing data for a critical modernization project.
Engaged with staff and the public through face-to-face consultations and breakout groups, gathering insights on technology use to inform strategic decisions.
Analyzed adult social care self-assessment practices across the UK, providing actionable input that informed the redesign of local processes in Leeds.
Supported senior leadership, including the Chief Digital and Information Officer, by observing and learning advanced workshop facilitation and management strategies.
Direct Line Insurance
|Industry Learner / Program Participant
Leeds, England, UK
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Summary
Participated in an industry learning program, gaining foundational knowledge of the insurance sector and decision-making frameworks.
Highlights
Gained foundational understanding of the insurance industry's operational landscape and decision-making processes through hands-on activities and direct observation.
Education
University Of Wolverhampton
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Bachelor's Degree
Accounting And Finance
Notre Dame Sixth Form
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T Level
Business Management
Courses
Business Context
People in Business
Quality and Compliance
Finance
Project and Change Management
Business Behaviours
Lawnswood School
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GCSE
General Studies
Grade: 6 GCSEs at Grade A-C
Courses
English
Maths
Science
Awards
Best EAL Student
Awarded By
Lawnswood School
Recognized as the top English as an Additional Language (EAL) student for academic excellence and rapid language acquisition.
Certificates
Certificate in Basic GDPR
Issued By
Training Provider
Certificate in Health and Safety at Work
Issued By
Training Provider
Skills
Analytical Skills
Research, Data Analysis, Problem-Solving, Critical Thinking.
Communication
Client Consultation, Stakeholder Engagement, Face-to-Face Communication, Interpersonal Skills, Active Listening.
Financial Management
Cash Handling, Transaction Processing, Commission Calculation, Earnings Management.
Operational Management
Inventory Management, Process Improvement, Efficiency Optimization, Workflow Management.
Customer Service
Client Satisfaction, Relationship Building, Service Delivery, Client Retention.
Teamwork & Collaboration
Cross-functional Collaboration, Team Support, Cooperative Work.
Business Acumen
Business Context, Quality & Compliance, Business Behaviours, Industry Knowledge.
Project Support
Project Coordination, Data Gathering, Input Provision, Process Redesign Support.
Digital Literacy
Technology Adoption, Digital Tools, Filter Technology.