About
Detail-oriented and analytical accounting professional with a Bachelor's degree in Accounting, actively pursuing Enrolled Agent (EA) certification. Eager to leverage foundational tax knowledge, strong client service skills, and a commitment to accuracy to excel in an entry-level Enrolled Agent role and contribute to effective tax compliance and client satisfaction.
Work
VITA Program
|Tax Preparer Intern
New York, NY, US
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Summary
Supported low-income individuals through the Volunteer Income Tax Assistance (VITA) program, ensuring accurate tax preparation and adherence to IRS regulations.
Highlights
Prepared and reviewed over 50 federal and state tax returns for eligible taxpayers, ensuring 100% accuracy and compliance with IRS guidelines.
Utilized tax preparation software to input client data, identify deductions, and calculate tax liabilities, resulting in an average refund of $1,500 per client.
Communicated complex tax concepts clearly to diverse clients, effectively answering questions and guiding them through the filing process.
Maintained strict confidentiality of sensitive financial information and client records, upholding ethical standards in tax assistance.
Retail Store
|Customer Service Representative
New York, NY, US
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Summary
Provided direct customer support in a fast-paced retail environment, managing transactions and resolving inquiries to enhance shopper satisfaction.
Highlights
Processed an average of 100+ customer transactions daily, accurately handling cash, credit, and debit payments with minimal discrepancies.
Resolved customer complaints and issues efficiently, improving customer satisfaction scores by 15% through effective problem-solving and communication.
Collaborated with a team of 8 to maintain organized product displays and ensure inventory accuracy, contributing to a seamless shopping experience.
Trained new hires on point-of-sale systems and customer service best practices, reducing onboarding time by 10%.
Education
State University
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Bachelor of Science
Accounting
Grade: 3.7/4.0 GPA
Courses
Tax Accounting
Financial Accounting
Auditing
Business Law
Managerial Accounting
Intermediate Accounting I & II
Languages
English
Skills
Tax & Accounting
Tax Preparation, Tax Compliance, IRS Regulations, Financial Accounting, Bookkeeping, Financial Reporting, Tax Software (e.g., TaxSlayer, TurboTax), QuickBooks.
Software & Tools
Microsoft Excel, Microsoft Word, Google Suite, Data Entry, Point-of-Sale (POS) Systems.
Professional Skills
Client Service, Problem-Solving, Analytical Thinking, Attention to Detail, Communication, Time Management, Team Collaboration, Confidentiality.