Amie Cook

Developed and implemented process improvements for Sales teams, optimizing technology utilization and enhancing the order-to-cash cycle.

Utilized Salesforce extensively for end-to-end sales operations, including order processing, quote generation, report analysis, data hygiene, and comprehensive user training.

Streamlined vendor documentation processes to ensure seamless customer onboarding and compliance.

Managed client registrations and invoice uploads across multiple payment portals, ensuring timely and accurate financial transactions.

Cultivated strong relationships with business partners and provided daily support to Sales teams across UK, EMEA, APAC, and US regions.

Led initiatives to optimize sales technology and streamline order-to-cash processes, enhancing operational efficiency for sales teams.

Managed comprehensive Salesforce operations, including quote generation, data hygiene, and customer re-contracting, ensuring accuracy and continuity.

Spearheaded Jira ticketing for issue resolution across Salesforce and other platforms, improving system functionality and user experience.

Cultivated robust relationships with diverse business partners and Sales teams across multiple regions, fostering collaborative problem-solving.

Collaborated with IT on system testing and process enhancements, ensuring seamless integration and issue resolution for critical business systems.

Managed and optimized sales enablement tools such as ZoomInfo, LinkedIn Navigator, and Outreach, enhancing lead generation and prospecting efficiency.

Evaluated and improved sales processes, enabling the Sales team to process opportunities more effectively and efficiently.

Leveraged Salesforce extensively for reporting, analysis, order processing, troubleshooting, and quote creation, ensuring data accuracy and operational flow.

Built and maintained strong cross-functional relationships with Finance, Legal, and Customer Success teams to streamline sales operations.

Supported the Salesforce administration team by rigorously testing new products and processes, ensuring seamless deployment and functionality.

Managed all customer contracts, ensuring data accuracy and timely renewals to maintain revenue streams.

Conducted thorough reviews of customer order documentation and legal agreements, ensuring data validation and compliance.

Generated critical Salesforce reports for Sales teams and maintained data hygiene, supporting informed decision-making.

Executed order processing, quote generation, and delivered Salesforce training to Sales teams and business users, improving system adoption.

Monitored and analyzed customer churn, regularly communicating insights to Sales leaders to inform retention strategies.

Processed and completed customer orders, including quote creation, within Salesforce to ensure accurate and timely fulfillment.

Supported Account Owners in finalizing Sales deals, ensuring all customer needs were met and transactions completed efficiently.

Generated and analyzed Salesforce reports to identify and support renewal opportunities, providing actionable insights to various business users.

Onboarded new business starters and provided refresher Salesforce training, troubleshooting issues and offering solutions.

Managed Salesforce data hygiene to ensure the capture of accurate and up-to-date customer information.

Managed, processed, and updated all SIA licenses for Security Guards across the UK, ensuring regulatory compliance.

Liaised with the SIA to manage updates, resolve issues, and secure necessary documentation for application processing.

Inputted onboarding data for new starters into WorkPlace+ and updated license information, ensuring accurate record-keeping.

Communicated effectively with applicants to gather and process sensitive information securely.

Maintained comprehensive records using Microsoft Excel and Word for efficient data management.

Managed data entry into payroll systems and conducted document reviews for TUPE projects, verifying right-to-work and sensitive information.

Performed detailed document reviews to confirm accuracy, validity, and authenticity of information.

Verified and approved individuals' right to work in the UK, ensuring legal compliance.

Sourced and obtained candidate references via email and phone, supporting recruitment processes.

Trained and onboarded new staff, ensuring rapid integration and efficiency in their roles.

Delivered exceptional customer service, addressing inquiries and resolving complaints to enhance satisfaction.

Conducted employee evaluations and documented progress, contributing to team development.

Delegated tasks and assigned duties to team members, optimizing workflow.

Collaborated with management to foster a positive and productive working environment.