STS, State of Tennessee
|Technical Writer
Nashville, TN, US
Summary
Led technical documentation efforts for software requests and product lists, enhancing processes and delivering critical training within a state government agency.
Highlights
Streamlined software request processes by researching and reporting on data, developing a new requesting system that improved efficiency and security protocols.
Managed biweekly meetings with department representatives, delivering critical updates that ensured alignment and progress across multiple projects.
Developed and delivered comprehensive training programs to State department specialists, enhancing their proficiency and adoption of new systems and procedures.
Maintained, updated, and published essential documentation for the Standard Product List, ensuring accuracy and accessibility for all stakeholders.
Tested and proofed over 50 forms in Service NOW, significantly improving data accuracy and user experience for critical government processes.