Amylane Reeve

Multidisciplinary Writer & Technical Communicator
Nashville, US.

About

Highly skilled multidisciplinary writer and technical communicator with extensive experience in technical documentation, creative content development, and strategic communication. Proven ability to translate complex information into clear, compelling narratives for diverse audiences, from government agencies to non-profit organizations. Excels in driving project outcomes through effective research, collaboration, and innovative problem-solving, consistently delivering high-impact results across various industries.

Work

STS, State of Tennessee
|

Technical Writer

Nashville, TN, US

Summary

Led technical documentation efforts for software requests and product lists, enhancing processes and delivering critical training within a state government agency.

Highlights

Streamlined software request processes by researching and reporting on data, developing a new requesting system that improved efficiency and security protocols.

Managed biweekly meetings with department representatives, delivering critical updates that ensured alignment and progress across multiple projects.

Developed and delivered comprehensive training programs to State department specialists, enhancing their proficiency and adoption of new systems and procedures.

Maintained, updated, and published essential documentation for the Standard Product List, ensuring accuracy and accessibility for all stakeholders.

Tested and proofed over 50 forms in Service NOW, significantly improving data accuracy and user experience for critical government processes.

M&T Bank (Via Tek Systems)
|

Technical Editor – Governance

Nashville, TN, US

Summary

Managed and streamlined documentation for cloud integration governance, developing standardized templates and training contractors for improved efficiency within a financial institution.

Highlights

Processed a significant documentation backlog related to Cloud integration governance (Prisma, Azure, GCP), enhancing compliance and operational efficiency.

Created and implemented standard templates for guidelines, processes, and run books, improving consistency and reducing documentation time by an estimated 20%.

Trained 10+ contractors on advanced technical documentation techniques, significantly improving the quality and speed of project deliverables.

Freelance
|

Grant Writing & Documentation Consultant

Nashville, TN, US

Summary

Provided expert grant writing and documentation services to non-profit organizations, securing critical funding and establishing robust operational documentation.

Highlights

Researched and successfully applied for multiple grants for a local nonprofit organization, contributing to their funding and operational capacity.

Developed, updated, and published comprehensive organizational documentation, enhancing operational clarity and stakeholder communication.

CKE (Via Vaco)
|

Business Process Analyst – Compliance

Nashville, TN, US

Summary

Led compliance initiatives, mapped business processes, and conducted audits to ensure regulatory adherence across multiple departments.

Highlights

Mapped and documented critical business processes across 5+ departments, improving operational transparency and identifying areas for efficiency gains.

Served as the project lead for California Consumer Privacy Act (CCPA) compliance, ensuring timely and successful adherence to new regulatory requirements.

Conducted comprehensive interviews and audits for PCI retention and usage, strengthening data security protocols and reducing compliance risks.

Deloitte (Via Apex Systems)
|

Global Process Engineer

Nashville, TN, US

Summary

Documented complex IT Cloud/P2P process developments and engineered solutions for F5 implementations, supporting remote DevOps teams.

Highlights

Documented IT Cloud/P2P process development for AWS and internal F5 implementation, facilitating seamless collaboration with remote DevOps teams.

Created standardized templates, edited white papers, and documented automated processes, improving efficiency and consistency for global operations.

Authored a comprehensive Remote Access VPN troubleshooting guide for member firms, reducing support inquiries and enhancing user self-service capabilities.

Created and analyzed alerts and tests (severity levels, trigger actions, reset conditions, thresholds), proposing improvements that reduced monitoring noise by 15% with Orion and Power BI.

Supported the Azure team with critical document development and DevOps project structuring, ensuring clear communication and organized project execution.

Tennier Industries
|

HR, Auditor & Technical Writer

Nashville, TN, US

Summary

Improved HR processes, conducted internal audits, and developed technical documentation and communication strategies for government proposals.

Highlights

Improved HR processes, updated documentation, and edited government proposals, contributing to enhanced operational efficiency and compliance.

Conducted internal audits through interviews, document reviews, and control checks, ensuring adherence to company standards and regulatory requirements.

Introduced and managed the company's social media presence, increasing brand visibility and engagement.

Trained over 50 employees on federal, state, and company workplace requirements, ensuring comprehensive compliance and reducing legal risks.

STAND Anti-Drug Coalition
|

Outreach Director

Nashville, TN, US

Summary

Directed federal grant initiatives, developed community programs, and managed media campaigns to raise awareness and support anti-drug efforts.

Highlights

Managed multiple federal grant initiatives and developed school and community programs, successfully coordinating with national campaigns and local directives.

Authored detailed reports and proposals for the State of TN, leveraging researched logic models to secure funding and program approvals.

Created and maintained engaging web page content and social media presence, increasing public awareness and community engagement by 25%.

Developed and executed multichannel media campaigns (radio, print, digital), reaching over 100,000 individuals with anti-drug messaging.

Trained 30+ youth coalition members in essential job skills and interview preparation, empowering them for future career success.

Government CIO
|

Lead Technical Writer

Nashville, TN, US

Summary

Led technical documentation for DevOps and Agile teams, developing critical documents and supervising a graduate intern on VA and SEC contracts.

Highlights

Developed and edited technical documents, proposals, and white papers for DevOps and Agile teams, ensuring clarity and compliance on VA and SEC contracts.

Supervised a graduate intern, providing mentorship and enhancing team capacity for critical documentation projects.

Supported multiple remote teams as the lead technical writer, ensuring consistent quality and timely delivery of complex technical documentation.

DeRoyal
|

Global & Regulatory Affairs Coordinator

Nashville, TN, US

Summary

Coordinated global regulatory affairs, managing product proposals for FDA approval and ensuring compliance with international medical device specifications.

Highlights

Edited, wrote, and managed multiple product proposals for FDA approval, facilitating timely market entry for new medical devices.

Compiled comprehensive medical device specifications in accordance with various global regulations, ensuring international compliance.

Trained 3+ departments on updated regulatory procedures, improving adherence to compliance standards and reducing risk.

Executed special projects, including database restructuring and product ID implementation, enhancing data management efficiency by 15%.

Pall Corporation
|

Global Regulations Project Manager

Nashville, TN, US

Summary

Managed global regulatory compliance projects, leading a cross-functional team to achieve significant milestones in conflict mineral compliance.

Highlights

Led global Conflict Mineral Compliance efforts involving over 1200 vendors, achieving 75% completion within the first year.

Built and led a global project team of 5+ members, consistently delivering project data and metrics to stakeholders.

Co-chaired the Media Development Project, overseeing content creation and portal testing to enhance communication strategies.

Assisted with SAP database auditing, ensuring data integrity and compliance with internal and external regulations.

U.S. Census Bureau
|

Team Leader

Nashville, TN, US

Summary

Managed field teams and logistics for the U.S. Census, ensuring accurate data collection and training personnel for efficient operations during the 2010 cycle.

Highlights

Managed a field team of 10+ census workers, coordinating logistics and auditing work to ensure data accuracy and operational efficiency.

Trained over 20 census workers in field work methodologies and reporting procedures, significantly enhancing data collection quality.

U.S. Census Bureau
|

Team Leader

Nashville, TN, US

Summary

Managed field teams and logistics for the U.S. Census, ensuring accurate data collection and training personnel for efficient operations during the 2000 cycle.

Highlights

Managed a field team of 10+ census workers, coordinating logistics and auditing work to ensure data accuracy and operational efficiency.

Trained over 20 census workers in field work methodologies and reporting procedures, significantly enhancing data collection quality.

Education

University Of Maryland
College Park, MD, United States of America

B.A.

Communication & Media Studies

Grade: 3.5 GPA

Courses

Public Relations

Mass Media

Technical Writing

University Of Tennessee, Knoxville
Knoxville, TN, United States of America

Environmental Studies

Richmond, The American University Of London, England
London, England, United Kingdom of Great Britain and Northern Ireland

International Relations

Awards

President's Award for Literary Excellence

Awarded By

Unspecified

Awarded for outstanding achievements in literary work, demonstrating exceptional writing skill and impact.

Publications

Waffle Fried

Published by

Carolina Muse

Summary

Photography published in Carolina Muse.

webpage/SM

Published by

STAND Anti-Drug Coalition

Summary

Webpage and social media content developed for STAND Anti-Drug Coalition.

Custer State Park

Published by

Tennier Industries

Summary

Photography published for Custer State Park, associated with Tennier Industries.

The Independent Herald

Published by

The Independent Herald

Summary

Article published in The Independent Herald.

Poetry

Published by

Quill Publishing

Summary

Poetry published by Quill Publishing.

Recorder

Published by

Oak Ridge Reservation Health Effects Subcommittee, via Auxier & Associates

Summary

Recorder contributions for the Oak Ridge Reservation Health Effects Subcommittee.

Certificates

VA Privacy and Information Security Awareness, Personnel Accountability System

Issued By

VA

Brainshark

Issued By

Brainshark

ISO 9001:2000 Lead Audit Certification

Issued By

ISO

ISO 9001 Internal Auditor

Issued By

ISO

Certified TEFL Instructor

Issued By

Unspecified

Public Trust Clearance – VA Training

Issued By

VA

IBM Rational DOORS Next Gen Requirements Management Levels 1 & 2

Issued By

IBM

IBM Rational Quality Manager Quality Management Levels 1 & 2

Issued By

IBM

IBM Rational Team Concert Configuration and Change Management Levels 1 & 2

Issued By

IBM

VA Information Security Role-Based Training

Issued By

VA

CADCA 2018 Academy Graduate

Issued By

CADCA

Skills

Technical Tools

ServiceNow, Confluence, SAP, SharePoint, Power BI, Orion.

Documentation & Content Development

Documentation Management, Technical Editing, Cloud Documentation, Regulatory Writing, Creative Content Development, Storytelling.

Process & Project Management

Process Mapping, Training Development, Project Leadership, Compliance Management, Audit Coordination, Stakeholder Management.

Communication & Research

Multidisciplinary Writing, Research, Team Collaboration, Problem-Solving, Grant Writing, Media Campaigns, Public Relations.