Waffle Fried
Published by
Carolina Muse
Summary
Photography published in Carolina Muse.
Highly skilled multidisciplinary writer and technical communicator with extensive experience in technical documentation, creative content development, and strategic communication. Proven ability to translate complex information into clear, compelling narratives for diverse audiences, from government agencies to non-profit organizations. Excels in driving project outcomes through effective research, collaboration, and innovative problem-solving, consistently delivering high-impact results across various industries.
Technical Writer
Nashville, TN, US
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Summary
Led technical documentation efforts for software requests and product lists, enhancing processes and delivering critical training within a state government agency.
Highlights
Streamlined software request processes by researching and reporting on data, developing a new requesting system that improved efficiency and security protocols.
Managed biweekly meetings with department representatives, delivering critical updates that ensured alignment and progress across multiple projects.
Developed and delivered comprehensive training programs to State department specialists, enhancing their proficiency and adoption of new systems and procedures.
Maintained, updated, and published essential documentation for the Standard Product List, ensuring accuracy and accessibility for all stakeholders.
Tested and proofed over 50 forms in Service NOW, significantly improving data accuracy and user experience for critical government processes.
Technical Editor – Governance
Nashville, TN, US
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Summary
Managed and streamlined documentation for cloud integration governance, developing standardized templates and training contractors for improved efficiency within a financial institution.
Highlights
Processed a significant documentation backlog related to Cloud integration governance (Prisma, Azure, GCP), enhancing compliance and operational efficiency.
Created and implemented standard templates for guidelines, processes, and run books, improving consistency and reducing documentation time by an estimated 20%.
Trained 10+ contractors on advanced technical documentation techniques, significantly improving the quality and speed of project deliverables.
Grant Writing & Documentation Consultant
Nashville, TN, US
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Summary
Provided expert grant writing and documentation services to non-profit organizations, securing critical funding and establishing robust operational documentation.
Highlights
Researched and successfully applied for multiple grants for a local nonprofit organization, contributing to their funding and operational capacity.
Developed, updated, and published comprehensive organizational documentation, enhancing operational clarity and stakeholder communication.
Business Process Analyst – Compliance
Nashville, TN, US
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Summary
Led compliance initiatives, mapped business processes, and conducted audits to ensure regulatory adherence across multiple departments.
Highlights
Mapped and documented critical business processes across 5+ departments, improving operational transparency and identifying areas for efficiency gains.
Served as the project lead for California Consumer Privacy Act (CCPA) compliance, ensuring timely and successful adherence to new regulatory requirements.
Conducted comprehensive interviews and audits for PCI retention and usage, strengthening data security protocols and reducing compliance risks.
Global Process Engineer
Nashville, TN, US
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Summary
Documented complex IT Cloud/P2P process developments and engineered solutions for F5 implementations, supporting remote DevOps teams.
Highlights
Documented IT Cloud/P2P process development for AWS and internal F5 implementation, facilitating seamless collaboration with remote DevOps teams.
Created standardized templates, edited white papers, and documented automated processes, improving efficiency and consistency for global operations.
Authored a comprehensive Remote Access VPN troubleshooting guide for member firms, reducing support inquiries and enhancing user self-service capabilities.
Created and analyzed alerts and tests (severity levels, trigger actions, reset conditions, thresholds), proposing improvements that reduced monitoring noise by 15% with Orion and Power BI.
Supported the Azure team with critical document development and DevOps project structuring, ensuring clear communication and organized project execution.
HR, Auditor & Technical Writer
Nashville, TN, US
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Summary
Improved HR processes, conducted internal audits, and developed technical documentation and communication strategies for government proposals.
Highlights
Improved HR processes, updated documentation, and edited government proposals, contributing to enhanced operational efficiency and compliance.
Conducted internal audits through interviews, document reviews, and control checks, ensuring adherence to company standards and regulatory requirements.
Introduced and managed the company's social media presence, increasing brand visibility and engagement.
Trained over 50 employees on federal, state, and company workplace requirements, ensuring comprehensive compliance and reducing legal risks.
Outreach Director
Nashville, TN, US
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Summary
Directed federal grant initiatives, developed community programs, and managed media campaigns to raise awareness and support anti-drug efforts.
Highlights
Managed multiple federal grant initiatives and developed school and community programs, successfully coordinating with national campaigns and local directives.
Authored detailed reports and proposals for the State of TN, leveraging researched logic models to secure funding and program approvals.
Created and maintained engaging web page content and social media presence, increasing public awareness and community engagement by 25%.
Developed and executed multichannel media campaigns (radio, print, digital), reaching over 100,000 individuals with anti-drug messaging.
Trained 30+ youth coalition members in essential job skills and interview preparation, empowering them for future career success.
Lead Technical Writer
Nashville, TN, US
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Summary
Led technical documentation for DevOps and Agile teams, developing critical documents and supervising a graduate intern on VA and SEC contracts.
Highlights
Developed and edited technical documents, proposals, and white papers for DevOps and Agile teams, ensuring clarity and compliance on VA and SEC contracts.
Supervised a graduate intern, providing mentorship and enhancing team capacity for critical documentation projects.
Supported multiple remote teams as the lead technical writer, ensuring consistent quality and timely delivery of complex technical documentation.
Global & Regulatory Affairs Coordinator
Nashville, TN, US
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Summary
Coordinated global regulatory affairs, managing product proposals for FDA approval and ensuring compliance with international medical device specifications.
Highlights
Edited, wrote, and managed multiple product proposals for FDA approval, facilitating timely market entry for new medical devices.
Compiled comprehensive medical device specifications in accordance with various global regulations, ensuring international compliance.
Trained 3+ departments on updated regulatory procedures, improving adherence to compliance standards and reducing risk.
Executed special projects, including database restructuring and product ID implementation, enhancing data management efficiency by 15%.
Global Regulations Project Manager
Nashville, TN, US
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Summary
Managed global regulatory compliance projects, leading a cross-functional team to achieve significant milestones in conflict mineral compliance.
Highlights
Led global Conflict Mineral Compliance efforts involving over 1200 vendors, achieving 75% completion within the first year.
Built and led a global project team of 5+ members, consistently delivering project data and metrics to stakeholders.
Co-chaired the Media Development Project, overseeing content creation and portal testing to enhance communication strategies.
Assisted with SAP database auditing, ensuring data integrity and compliance with internal and external regulations.
Team Leader
Nashville, TN, US
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Summary
Managed field teams and logistics for the U.S. Census, ensuring accurate data collection and training personnel for efficient operations during the 2010 cycle.
Highlights
Managed a field team of 10+ census workers, coordinating logistics and auditing work to ensure data accuracy and operational efficiency.
Trained over 20 census workers in field work methodologies and reporting procedures, significantly enhancing data collection quality.
Team Leader
Nashville, TN, US
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Summary
Managed field teams and logistics for the U.S. Census, ensuring accurate data collection and training personnel for efficient operations during the 2000 cycle.
Highlights
Managed a field team of 10+ census workers, coordinating logistics and auditing work to ensure data accuracy and operational efficiency.
Trained over 20 census workers in field work methodologies and reporting procedures, significantly enhancing data collection quality.
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B.A.
Communication & Media Studies
Grade: 3.5 GPA
Courses
Public Relations
Mass Media
Technical Writing
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Environmental Studies
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International Relations
Awarded By
Unspecified
Awarded for outstanding achievements in literary work, demonstrating exceptional writing skill and impact.
Published by
Carolina Muse
Summary
Photography published in Carolina Muse.
Published by
STAND Anti-Drug Coalition
Summary
Webpage and social media content developed for STAND Anti-Drug Coalition.
Published by
Tennier Industries
Summary
Photography published for Custer State Park, associated with Tennier Industries.
Published by
The Independent Herald
Summary
Article published in The Independent Herald.
Published by
Quill Publishing
Summary
Poetry published by Quill Publishing.
Published by
Oak Ridge Reservation Health Effects Subcommittee, via Auxier & Associates
Summary
Recorder contributions for the Oak Ridge Reservation Health Effects Subcommittee.
Issued By
VA
Issued By
Brainshark
Issued By
ISO
Issued By
ISO
Issued By
Unspecified
Issued By
VA
Issued By
IBM
Issued By
IBM
Issued By
IBM
Issued By
VA
Issued By
CADCA
ServiceNow, Confluence, SAP, SharePoint, Power BI, Orion.
Documentation Management, Technical Editing, Cloud Documentation, Regulatory Writing, Creative Content Development, Storytelling.
Process Mapping, Training Development, Project Leadership, Compliance Management, Audit Coordination, Stakeholder Management.
Multidisciplinary Writing, Research, Team Collaboration, Problem-Solving, Grant Writing, Media Campaigns, Public Relations.