ANASTASIIA LAVRENIUK
Team Lead & Operations Specialist
Thessaloniki, GR.About
Dynamic and results-driven professional with a proven track record in team leadership, operational efficiency, and exceptional customer experience across diverse industries. Expertly coaches and develops teams, drives performance against KPIs, and resolves complex challenges to optimize outcomes. Seeking to leverage strong communication, problem-solving, and organizational skills in a challenging role focused on team coordination and operational excellence.
Work
TaskUs
|Content Moderator
Thessaloniki, Central Macedonia, Greece
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Summary
Currently moderates content to ensure compliance and quality, contributing to operational efficiency and team development.
Highlights
Maintained strict compliance with content policies, consistently achieving high-quality performance metrics and operational standards.
Provided informal coaching and guidance to new hires, accelerating onboarding and improving team performance.
Collaborated with management to identify and resolve performance challenges, enhancing overall operational efficiency.
Consistently recognized for exceptional reliability, strict adherence to schedule, and successful achievement of key performance indicators (KPIs).
Palm Beach Hotel
|Receptionist
Kos Island, South Aegean, Greece
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Summary
Delivered exceptional guest experiences and efficiently resolved issues, coordinating across departments in a fast-paced hospitality environment.
Highlights
Provided exceptional guest service, resolving inquiries and issues promptly to ensure high guest satisfaction and positive reviews.
Coordinated seamlessly with multiple hotel departments, optimizing guest services and operational flow through effective communication.
Managed reservations, check-ins, and check-outs for a high volume of guests, ensuring accuracy and efficiency in front-desk operations.
Warehouse Teams (TT Varastopalvelut Oy & Barona Varastopalvelut Oy)
|Warehouse Worker
Various Cities in Finland, Finland, Finland
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Summary
Contributed to operational goals in fast-paced warehouse environments, focusing on accuracy and efficiency within multicultural teams.
Highlights
Operated efficiently in fast-paced warehouse environments, consistently maintaining high accuracy and productivity in logistics operations.
Collaborated effectively within diverse, multicultural teams to achieve daily operational targets and improve workflow.
Managed inventory, order picking, and prepared shipments, ensuring timely and accurate delivery of goods.
Entertainment Kid’s Park “Planeta”
|Event Manager / Team Lead
Kyiv, Kyiv City, Ukraine
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Summary
Led and coordinated a team of entertainers, delivering high-quality events and enhancing service quality through staff development.
Highlights
Supervised and coordinated a team of entertainers, ensuring the successful delivery of high-quality events and interactive quests for diverse audiences.
Designed and implemented comprehensive training programs for new staff, significantly improving team efficiency and elevating service quality.
Developed engaging event scenarios and managed complex schedules, effectively delegating tasks to ensure seamless operational execution.
Monitored and optimized team performance through constructive feedback and strategic solutions, consistently achieving positive event outcomes.
Education
Borys Hrinchenko Kyiv University
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Bachelor’s Degree
German Philology
Languages
Ukrainian
Russian
English
Skills
Leadership & Management
Team Leadership, Coaching, Mentorship, Performance Management, Staff Development, Training, KPI Tracking, Operational Efficiency.
Communication & Collaboration
Excellent Communication, Cross-functional Collaboration, Interpersonal Skills, Conflict Resolution, Stakeholder Engagement.
Problem Solving & Organization
Problem Solving, Critical Thinking, Time Management, Multitasking, Organizational Skills, Process Improvement.
Industry Specific
Content Moderation, Customer Service, Event Management, Guest Relations, Logistics, Inventory Management.