About
Innovative and results-driven professional with diverse experience spanning business administration, legal support, content moderation, and customer service. Proven ability to deliver high-quality work with a focus on efficiency, collaboration, and reliability, leveraging strong interpersonal communication and a proactive approach to problem-solving. Eager to apply entrepreneurial drive and operational acumen to a dynamic role in a growth-oriented organization.
Work
Organic Opulence
|Founder & Managing Director
Bucharest, Bucharest, Romania
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Summary
Led the end-to-end development and operations of a boutique beauty brand, overseeing brand strategy, client experience, and marketing from concept to launch.
Highlights
Spearheaded the conceptualization and launch of a premium organic nail care brand, establishing market positioning and comprehensive brand identity.
Recruited, trained, and managed a core team of 5+ professionals, ensuring consistent delivery of high-end services and fostering a client-centric culture.
Managed all facets of business operations, including a 6-figure budget, inventory, and vendor relationships, optimizing daily workflows for efficiency.
Developed and executed targeted marketing campaigns and forged strategic partnerships with key influencers, significantly expanding brand reach and customer engagement.
Ensured stringent compliance with all legal and professional industry standards, mitigating risk and upholding the brand's reputation for quality.
PlayTech
|Online Casino Dealer (Greek Language)
Bucharest, Bucharest, Romania
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Summary
Delivered engaging live table gaming services in Greek, resolving player inquiries and technical issues in real-time to ensure high player satisfaction and operational continuity.
Highlights
Provided engaging live table gaming services to a diverse international client base, primarily in Greek, ensuring a seamless and immersive player experience.
Addressed and resolved an average of 30+ player inquiries and technical issues per shift in real-time, maintaining high service standards and minimizing game disruptions.
Maintained strict data confidentiality and upheld professional integrity across all live gaming sessions, fostering player trust and ensuring regulatory compliance.
Contributed to a positive company image and enhanced customer retention by delivering exceptional service and employing effective conflict resolution skills.
Concentrix
|Content Reviewer
Bucharest, Bucharest, Romania
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Summary
Reviewed and moderated user-generated content to ensure compliance with platform guidelines, contributing to the safety and integrity of a global social media environment.
Highlights
Reviewed and processed an average of 500+ pieces of user-generated content daily, ensuring strict adherence to platform guidelines and community standards.
Proactively identified and escalated sensitive or policy-violating content to specialized teams, contributing to a 15% reduction in harmful material exposure.
Maintained the safety and integrity of a global social media environment for millions of users by consistently enforcing content policies.
Consistently exceeded performance and quality assurance targets by an average of 10% in a high-volume, fast-paced operational setting.
BIN – Vasilescu Bogdan (Notary Public Office)
|Legal Administrative Assistant
Bucharest, Bucharest, Romania
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Summary
Managed administrative and legal support functions for a notary public office, ensuring efficient document processing, record management, and client communication.
Highlights
Prepared and processed over 100 notarized legal documents monthly, ensuring accuracy and strict compliance with legal requirements for client transactions.
Managed highly sensitive personal and legal client data with 100% confidentiality, adhering rigorously to all legal and ethical compliance protocols.
Optimized client appointment scheduling and streamlined office communication, improving overall operational flow and client satisfaction.
Maintained and updated comprehensive physical and digital filing systems, enhancing document retrieval efficiency by 20% and ensuring data integrity.
Hyatt Regency Lake Tahoe Resort & Casino
|Front Desk Agent
Nevada, Nevada, US
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Summary
Managed reception operations for a luxury resort, overseeing guest services, bookings, and payments while ensuring high standards of guest satisfaction.
Highlights
Managed reception operations for a luxury resort, overseeing guest check-ins/outs, booking modifications, and payment processing for hundreds of guests daily.
Coordinated cross-functionally with 5+ internal departments to resolve guest issues efficiently, contributing to a 10% increase in overall guest satisfaction scores.
Handled complex guest concerns with empathy and professionalism, effectively de-escalating situations and preserving positive guest relations.
Maintained rigorous front-desk operational standards aligned with Hyatt's brand values, consistently achieving high service quality benchmarks.
Education
Bucharest University of Economic Studies
Bachelor's Degree
Management
Bucharest University of Economic Studies
Bachelor's Degree
Finance, Insurance, Banking and Stock Exchange
Languages
Greek
Fluent
Spanish
Proficient
Romanian
Native
English
Fluent
Skills
Business Operations & Management
Business Operations Management, Inventory & Vendor Management, Process Optimization, Budget Management, Strategic Planning, Project Delivery.
Legal & Compliance
Legal Document Handling, Notarial Administrative Procedures, Confidentiality & Professional Ethics, Data Confidentiality, Regulatory Compliance.
Content & Digital Management
Content Moderation & Risk Assessment, Social Media Communication, Digital Filing & Document Archiving, POS & Reservation Systems (Hospitality).
Office & Productivity Software
Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Calendar), Adobe Photoshop.
Leadership & Personal Attributes
Team Leadership & Staff Coordination, Attention to Detail, Multitasking in High-Pressure Environments, Adaptability & Quick Learning, Time Management, Proactive Problem-Solving, Reliability.
Customer Service & Communication
Customer Service & Client Relations, Empathetic Communication, Cross-Cultural Communication, Problem-Solving & Conflict Resolution, Client Appointment Scheduling.