Andrew Barr
Customer Success Agent
175-11 137th Ave, 11434, Jamaica, US.About
Highly experienced Customer Success Agent with a strong background in client relationship management and business operations, dedicated to driving satisfaction and loyalty. Proven ability to build robust client relationships, optimize processes, and enhance overall customer experience, evidenced by a 20% revenue increase in a prior self-employed venture. Seeking to leverage a blend of customer advocacy, problem-solving, and operational efficiency skills to achieve mutual success for clients and organizations in a dynamic customer success role.
Work
Jaguar Land Rover of Glen Cove
|Customer Success Agent
Glen Cove, NY, US
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Summary
Managed comprehensive loaner vehicle and service coordination for luxury automotive clients, ensuring seamless operations and elevated customer experiences.
Highlights
Orchestrated efficient delivery and retrieval of loaner vehicles, coordinating schedules with over 50 customers weekly to ensure timely service and minimize disruption.
Cultivated strong, professional relationships with a diverse client base, consistently achieving high satisfaction scores by proactively addressing inquiries and providing tailored product recommendations.
Streamlined internal service processes through cross-functional collaboration, enhancing operational efficiency and improving overall customer experience.
Volvo Cars of Brooklyn
|Valet Attendant
Brooklyn, NY, US
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Summary
Delivered premium customer service and managed efficient vehicle logistics, ensuring smooth operations and guest satisfaction in a high-volume luxury automotive environment.
Highlights
Delivered exceptional customer service, greeting and assisting an average of 75+ guests daily with vehicle handling, ensuring prompt and courteous interactions.
Managed the safe and timely parking/retrieval of vehicles, maintaining a 99% damage-free record and optimizing flow during peak periods.
Maintained optimal organization and cleanliness of the valet area, enhancing operational efficiency and accessibility for staff and customers.
Coordinated complex parking logistics with a 5-person team, ensuring seamless operations and efficient vehicle management during high-traffic intervals.
McCray Global Protection Corp
|Security Personnel LP
Manhattan, NY, US
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Summary
Managed comprehensive security operations, ensuring premises safety and responding to incidents to protect assets, employees, and visitors.
Highlights
Ensured optimal premises security by monitoring CCTV and conducting regular patrols, proactively identifying and mitigating potential risks.
Successfully de-escalated challenging situations with individuals like shoplifters, maintaining order and preventing further incidents.
Responded swiftly to security incidents and emergencies, implementing decisive actions to resolve issues and safeguard individuals and property.
Collaborated effectively with local law enforcement and internal teams to coordinate security efforts, enhancing investigative capabilities and overall safety protocols.
Implemented and enforced robust security protocols, significantly contributing to a secure and safe environment for over 100 employees and daily visitors.
BMW of Freeport
|Customer Chauffeur
Freeport, NY, US
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Summary
Provided high-end transportation services, ensuring customer comfort, safety, and seamless itinerary management for a luxury automotive brand.
Highlights
Delivered premium chauffeur services, safely transporting clients with a 100% on-time record, consistently ensuring comfortable and enjoyable travel experiences.
Expertly managed complex customer itineraries and schedules, coordinating over 100+ pick-up/drop-off times monthly to meet diverse individual needs efficiently.
Maintained pristine vehicle condition through regular inspections and upkeep, ensuring a reliable and safe transportation experience for all passengers.
Enhanced customer satisfaction by providing proactive assistance with luggage and anticipating needs, contributing to a superior service reputation.
Self-Employed
|Reseller of Used Goods
Jamaica, NY, US
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Summary
Operated an independent e-commerce venture, managing end-to-end business operations from sourcing to sales and customer relationship management.
Highlights
Drove a 20% increase in revenue within the first year by implementing strategic marketing initiatives and attracting a new customer base.
Identified and sourced high-quality used goods, negotiating competitive pricing and cultivating strong supplier relationships to optimize profit margins.
Managed comprehensive inventory, optimizing product displays and stock levels to maximize sales potential and minimize overstock by 15%.
Delivered exceptional customer service, promptly resolving inquiries and issues to ensure high satisfaction and foster repeat business.
Education
Malverne High
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Diploma
Business
Skills
Customer Success & Relationship Management
Customer Relationship Management, Client Engagement, Customer Satisfaction, Customer Advocacy, Problem Solving, Product Recommendation, Conflict Resolution, De-escalation Techniques.
Operations & Logistics
Schedule Coordination, Logistics Management, Inventory Management, Process Improvement, Vehicle Maintenance, Fleet Management, Operational Efficiency.
Business Development & Sales
Strategic Marketing, Sales Growth, Revenue Generation, Supplier Relations, Negotiation, Business Operations, Market Analysis.
Security & Safety Management
Security Operations, CCTV Monitoring, Security Patrols, Incident Response, Law Enforcement Collaboration, Security Protocols, Risk Mitigation.
Communication & Interpersonal Skills
Exceptional Communication, Cross-functional Collaboration, Stakeholder Engagement, Team Coordination, Active Listening.
Interests
Creative Pursuits
Creativity, Art.