Anil Kumar Chetiwal

Managed and resolved a high volume of client tickets, including complex issues related to Business Partner, Organization Model, and service contracts, enhancing operational efficiency.

Configured and optimized shipping conditions for returns and pricing determination, directly improving order-to-cash processes and revenue accuracy.

Facilitated seamless integration between SAP CRM and external platforms like Service Bench Portal and OneTrust, streamlining data flow and system reliability.

Monitored and resolved critical middleware queues and B.doc errors, ensuring uninterrupted data exchange and system performance for Whirlpool's global operations.

Collaborated with the SAP India team to gather requirements and design SAP BRIM SOM solutions, identifying key areas for process optimization and efficiency improvements.

Managed Master Data and Subscription Order Management, ensuring data integrity and streamlined recurring revenue processes within the Quantum program.

Configured transaction types and item category determination (BTMF) to support new business models and improve system accuracy for internal operations.

Configured Role-based Trade Admin Operations, streamlining user workflows and improving efficiency for European continent users on the TPM process.

Monitored and resolved middleware queues and B.doc errors, ensuring data consistency and uninterrupted TPM operations.

Implemented approval workflows with defined threshold values for trade promotions, aligning with business hierarchy and organizational positions to enhance compliance and control.

Conducted detailed requirement gathering for process implementations and prepared comprehensive design documents for proposed enhancements.

Developed functional specifications (FS) in collaboration with ABAP consultants, ensuring precise system development and alignment with business needs.

Led and collaborated with the team to implement and deliver SAP CRM contract management requirements, ensuring successful project execution and system configuration.

Spearheaded the re-implementation of SAP CRM LAM on S/4HANA, consolidating sourcing, sales, and agency systems to streamline operations and improve efficiency.

Configured end-to-end leasing contracts in SAP CRM LAM, including transaction types, item category determination, partner determination, and organization models.

Designed and implemented SAP CRM change processes (contract extension, termination, rescheduling, holiday period, balloon payment, change of ownership) to enhance financial flexibility.

Set up and configured Financial Mathematics (FIMA) for diverse business scenarios, including retail, aggregator, refinance, and commercial equipment, optimizing financial calculations.

Implemented new Aggregator (UBER) and vehicle refinance business processes within SAP CRM LAM, expanding service offerings and market reach.

Conducted customer workshops to gather detailed business requirements and developed comprehensive business blueprint documents for new functionalities.

Adjusted existing SAP CRM pricing and SAP CRM Billing Engine configurations, ensuring accurate financial transactions and improved revenue recognition for new business lines.

Authored functional specification documents for identified gaps and collaborated with customers on test case scenarios, ensuring robust and validated system solutions.

Resolved critical production issues and managed incidents as part of customer service and problem management, minimizing system downtime and business disruption.

Developed FAQs and troubleshooting documents for common issues, empowering end-users and reducing support ticket volume.

Monitored and resolved B.doc messages in middleware and managed billing jobs, ensuring data integrity and timely financial operations.

Configured sales office creation and number range generation, supporting organizational expansion and streamlined sales processes.