Anthony Tapiwa Mazikana
Strategic Business Leader | Business Development & Customer Relationship Management Specialist
Harare, ZW.About
Highly accomplished professional with a Master of Science in Strategic Management (Distinction) and a strong background in business development, customer relationship management, and strategic planning. Leverages expertise in market analysis, risk assessment, and stakeholder engagement to drive organizational growth, enhance client satisfaction, and optimize operational efficiency across diverse sectors.
Work
Telecel Zimbabwe
|Customer Relationship Personnel
Harare, Zimbabwe
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Summary
Managed customer interactions and resolved inquiries to ensure high levels of satisfaction and retention for a telecommunications provider.
Highlights
Provided exceptional service to a diverse customer base, effectively resolving complex issues and enhancing overall customer experience.
Streamlined communication processes, leading to improved response times and increased customer satisfaction scores.
Identified key customer pain points and collaborated with internal teams to implement solutions, contributing to customer retention efforts.
Maintained accurate customer records and utilized CRM tools to track interactions and personalize service delivery.
TN Beverages
|Business Development Manager
Harare, Zimbabwe
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Summary
Led business development initiatives to expand market reach and drive revenue growth for a beverage company.
Highlights
Developed and executed strategic business development plans, identifying new market opportunities and partnerships to expand product distribution.
Cultivated and maintained strong relationships with key clients and stakeholders, securing new contracts and increasing sales volumes.
Conducted comprehensive market research and competitive analysis to inform strategic decision-making and product positioning.
Negotiated and closed high-value deals, contributing significantly to the company's annual revenue targets and market share.
Coverlink Holdings
|Business Underwriter
Harare, Zimbabwe
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Summary
Assessed and mitigated risks for business applications, ensuring compliance and sound financial decisions within the insurance sector.
Highlights
Evaluated complex business applications and financial data to assess risk, making informed underwriting decisions that aligned with company policies.
Ensured strict adherence to regulatory guidelines and internal compliance standards, minimizing potential liabilities.
Collaborated with sales and claims teams to provide expert advice on policy terms and conditions, facilitating client understanding.
Managed a diverse portfolio of clients, conducting regular reviews to adjust coverage and maintain profitability.
Caterquip Pvt Ltd
|Marketer
Harare, Zimbabwe
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Summary
Developed and implemented marketing strategies to promote products and services, enhancing brand visibility and driving sales.
Highlights
Designed and executed targeted marketing campaigns across various channels, significantly increasing brand awareness and customer engagement.
Conducted market research to identify customer needs and preferences, informing product development and promotional strategies.
Managed content creation for marketing materials, including digital and print media, ensuring consistent brand messaging.
Analyzed campaign performance data to optimize strategies, resulting in improved lead generation and conversion rates.
Neuso Secondary School
|Temporary Teacher
Harare, Zimbabwe
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Summary
Delivered engaging instruction and managed classroom activities to foster a positive learning environment for secondary school students.
Highlights
Managed classroom activities and delivered engaging lessons across multiple subjects, catering to diverse learning styles.
Developed and implemented lesson plans that aligned with curriculum objectives, enhancing student comprehension and academic performance.
Provided constructive feedback and support to students, contributing to their academic and personal development.
Collaborated with faculty and parents to track student progress and address individual learning needs effectively.
Education
Chinhoyi University of Technology
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Master of Science (MSc)
Strategic Management
Grade: Distinction
Chinhoyi University of Technology
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Bachelor of Science (BSc)
Business Management and Entrepreneurship
Awards
Recognition for Peer Review
Awarded By
Routledge Taylor & Francis Group Journal
Acknowledged for contributions as a reviewer for manuscripts submitted to the Routledge Taylor & Francis Group Journal.
Recognition for Peer Review
Awarded By
International Journal of Research and Innovation in Social Science
Acknowledged for contributions as a reviewer for manuscripts submitted to the International Journal of Research and Innovation in Social Science.
Recognition for Peer Review
Awarded By
PB International
Acknowledged for contributions as a reviewer for manuscripts submitted to PB International.
Vice Chancellor Award
Awarded By
Chinhoyi University of Technology
Awarded for outstanding academic achievement in Master of Science in Strategic Management.
Languages
English
Skills
Organizational Skills
Prioritization, Time Management, Resource Allocation, Workflow Optimization.
Leadership
Team Leadership, Mentorship, Strategic Direction, Decision Making.
Coordination
Resource Coordination, Project Coordination, Stakeholder Alignment, Cross-functional Collaboration.
Knowledge Management
Information Management, Data Analysis, Capacity Building, Training & Development.
Business Development
Market Analysis, Client Acquisition, Partnership Development, Sales Strategy, Negotiation.
Customer Relationship Management
Customer Service, Client Retention, Issue Resolution, CRM Software.
Risk Management
Underwriting, Compliance, Financial Analysis, Policy Development.
Marketing Strategy
Campaign Management, Brand Promotion, Market Research, Lead Generation.
Strategic Planning
Business Strategy, Operational Planning, Performance Optimization, SWOT Analysis.