CHIAGOZIE R. OBINECHE

Assist customers with account maintenance tasks such as password resets, account upgrades, and profile updates.

Respond to customer inquiries regarding the company's products and services (credit cards, loans) and assist with its application.

Probe customers in order to get to the root of customer's complaint for accurate resolution

Follow up on customer complaints to ensure timely resolution and keep customers informed of progress.

Troubleshoot and resolve issues related to online and mobile banking services.

Block cards and freeze accounts in cases of stolen or lost phones to help mitigate financial loss.

Gather and report customer feedback to help improve products and services.

Provide high-quality inbound support, handling an average of 95 customers within an 8-hour shift.

Accurately document customer interactions in the company's CRM system for future reference and tracking.

Drive sales growth by upselling and cross-selling the company's products to potential and existing customers.

Welcome guests into the organization in a courteous manner

Respond to visitor's questions professionally and courteously

Manage room reservations, cancellations and catering arrangements

Sort and distribute incoming and outgoing mails

Expertly provides individualized guest service and manage VIP requests

Versed in coordinating booking reservations and updating accounts

Prepare and send corporate bills to their respective companies

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals

Educate customers about billing and payment processes.

Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Investigated and resolved payment and service delivery concerns.

Up sell other facilities/services to guests

Supervise and train new staff in the area of company software application and service delivery

Strictly ensure that petrol, diesel or engine oil collected for work purposes was actually used for the work it was intended for.

Ensure strict adherence to company policy of returning old /spoilt parts before a new one can be issued which led to a decrease in the number of parts that were usually unaccounted for.

Ensured that reports for parts which hasn't been returned reaches the appropriate manager

Creation of lesson plan

Coordination of students

Administering of continuous assessment and end of term examination

Handle incoming and outgoing correspondence as required

Maintaining and organizing the workplace

Managing office filing system and records

Maintain office calendars and schedules

Maintaining Supply Inventory

Response to client's inquiries via email, calls or in-person.

Typing and printing all necessary documents as required.