Loïc PHALIPPOU
Assistant Commercial | Client Relations & Administrative Specialist
Paris, FR.About
Experienced professional with a proven track record in client relationship management, administrative operations, and high-stakes compliance. Leveraging strong organizational skills, adaptability, and a proactive approach, I am seeking an Assistant Commercial role within a dynamic startup environment to drive sales support and enhance client engagement. Adept at streamlining processes, managing diverse client needs, and contributing to team success through meticulous execution and effective communication.
Work
CIBT
|Consultant en traitement de VISA (CDI)
Paris, Île-de-France, France
→
Summary
Led comprehensive visa application processes for business and tourism clients, ensuring compliance and efficient service delivery in a fast-paced environment.
Highlights
Managed a high volume of inbound client inquiries and urgent requests, consistently achieving timely visa approvals for business and tourism clients.
Streamlined document processing and conducted rigorous compliance audits, reducing errors and ensuring adherence to complex legal requirements.
Coordinated effectively with cross-functional teams, facilitating seamless communication and project flow to meet client deadlines.
Developed strong client relationships by providing expert guidance and resolving complex issues, enhancing overall service satisfaction.
Hôtel Sainte Rose
|Réceptionniste (CDD)
Lourdes, Occitanie, France
→
Summary
Managed front-desk operations and guest services for a 3-star hotel, ensuring exceptional client experiences and efficient administrative support.
Highlights
Provided comprehensive physical and telephone reception services, managing reservations and group arrivals for diverse clientele.
Effectively managed cash transactions and daily financial reports, ensuring accuracy and compliance with accounting procedures.
Coordinated various guest services and information, enhancing guest satisfaction and contributing to a positive hotel experience.
Supported commercial initiatives by engaging with groups and promoting hotel services, contributing to revenue generation.
Le Grand Hôtel
|Night Auditor (CDD)
Dax, Nouvelle-Aquitaine, France
→
Summary
Oversaw night operations and guest safety for a 3-star hotel, ensuring smooth functioning, event coordination, and adherence to standards.
Highlights
Coordinated and set up ephemeral events across various points of sale, ensuring successful execution and guest satisfaction.
Maintained strict adherence to hygiene and safety standards, contributing to a secure and compliant environment.
Collaborated closely with team members to ensure seamless operational transitions and deliver consistent service quality.
Hôtel Cap Rocat
|Assistant Réception (Stage)
Palma de Mallorca, Balearic Islands, Spain
→
Summary
Supported reception and operational tasks for a 5-star hotel, focusing on event setup, hygiene compliance, and collaborative teamwork.
Highlights
Assisted in the setup and coordination of ephemeral events in various hotel outlets, contributing to enhanced guest experiences.
Ensured rigorous compliance with hygiene and safety protocols, maintaining high operational standards within a luxury environment.
Collaborated effectively with the reception team to support daily operations and uphold exceptional service quality.
Education
IUT de Tarbes
→
Licence Professionnelle
Commercialisation et Gestion des Structures et Hébergements Touristiques (COGESHT)
IUT de Tarbes
→
DUT (Diplôme Universitaire de Technologie)
Gestion des Entreprises et des Administrations, option PMO (Petites et Moyennes Organisations)
Lycée Théophilie Gautier
→
Baccalauréat
Sciences Économiques et Sociales (BAC ES)
Languages
Français
Anglais
Espagnol
Skills
Informatique
Pack Office, Logiciel VEGA.
Compétences Transférables
Client Relationship Management, Administrative Support, Problem-Solving, Cross-functional Collaboration, Compliance Management, Process Optimization, Adaptability, Oral Communication, Written Communication, Teamwork, Stress Management, Organizational Skills, Sales Support.
Interests
Sports
Football, Tennis, Randonnée.
Culturel
Electronic Music (Volunteer Association).