About
Dynamic and client-centric student pursuing a BTS in Banking at Exchange College, passionate about customer relationships, digital culture, and commerce. Eager to leverage strong interpersonal skills and foundational banking knowledge to contribute to an innovative financial institution focused on client proximity and service excellence.
Work
ARES Conseil
|Stagiaire
Boulogne-Billancourt, Île-de-France, France
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Summary
Future Intern at ARES Conseil, focusing on client acquisition and relationship management within a consulting framework.
Highlights
Orchestrated client appointment scheduling via phone and email, optimizing outreach strategies.
Managed and nurtured prospect relationships using CRM tools, contributing to lead qualification.
Conducted thorough needs assessments to align consulting solutions with client objectives.
Collaborated effectively within a team to meet and exceed predefined project goals.
KIABI
|Employé polyvalent
Brazzaville, Brazzaville, Congo
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Summary
Provided comprehensive customer service and operational support at KIABI, enhancing store efficiency and customer satisfaction.
Highlights
Delivered exceptional customer service, resolving inquiries and enhancing the shopping experience for a high volume of customers.
Managed precise stock placement and inventory control, ensuring optimal product availability and store presentation.
Executed cash register operations and managed daily cash flow with high accuracy, minimizing discrepancies.
Streamlined merchandise reception and organization, improving operational efficiency and accessibility of goods.
RESTAURANT - PAUL
|Serveuse
Brazzaville, Brazzaville, Congo
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Summary
Provided efficient and precise table service at RESTAURANT - PAUL, enhancing customer dining experiences and managing orders during peak hours.
Highlights
Engaged proactively with customers to provide detailed menu information and personalized recommendations, enhancing dining satisfaction.
Maintained high-quality service standards during peak operational hours, ensuring rapid and efficient table turnover without compromising guest experience.
Processed customer orders with meticulous attention to detail, contributing to a smooth workflow between front-of-house and kitchen staff.
Education
Exchange College
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BTS
Banking Client Advisor
Courses
Client Relationship Management in Banking
Sales and Negotiation Techniques in Banking
Practical Case Studies in Problem Solving
ECES
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Licence
Accounting and Management
Courses
Introduction to Economics
Foundations of Accounting and Business Management
Applied Mathematics for Economics
Languages
English
French
Skills
Software
Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
Collaborative Tools
Google Drive, Slack, Trello.
Professional Competencies
Work Ethic, Adaptability, Teamwork, Active Listening, Client Advisory.
Client Relationship Management
Client Acquisition, Prospect Nurturing, CRM Management, Customer Service Excellence, Needs Assessment.
Operational Management
Inventory Control, Stock Management, Cash Handling, Merchandise Organization, Process Optimization.
Interests
Arts
Music, Dance.
Hobbies
Reading.