About
Highly accomplished Hospitality professional with over 8 years of progressive experience in housekeeping, duty management, and guest services across premium hotel brands. Proven leader in optimizing operational efficiency, enhancing guest satisfaction, and driving revenue growth. Eager to leverage expertise in team leadership, budget management, and cross-departmental coordination to excel as an Assistant Housekeeping Manager.
Work
Best Western - Hotel St Pierre
|Duty Manager & Digital Marketing Lead
United Kingdom, United Kingdom of Great Britain and Northern Ireland
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Summary
Currently serving as Duty Manager and Digital Marketing Lead, overseeing daily hotel operations, enhancing digital presence, and driving guest satisfaction and direct bookings for a Best Western property.
Highlights
Spearheaded comprehensive digital marketing strategies, significantly boosting online engagement by 45% and driving a 20% increase in direct bookings.
Elevated guest satisfaction ratings by 30% through the implementation of targeted operational excellence programs and staff training initiatives.
Streamlined daily operational workflows and enhanced cross-departmental coordination, ensuring seamless service delivery across all hotel functions.
Managed critical financial processes, including rota scheduling, payroll, and F&B gross profit tracking, optimizing resource allocation and financial oversight.
Implemented rigorous stock and cost control measures, contributing to a verifiable 12% reduction in overall operational expenses.
Woodlands Family Theme Park
|Retail Assistant (Part-Time)
United Kingdom, United Kingdom of Great Britain and Northern Ireland
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Summary
Assisted customers and managed transactions in a high-traffic retail environment, ensuring efficient service and accurate inventory control.
Highlights
Delivered exceptional customer service in a high-traffic retail environment, enhancing guest satisfaction and operational flow.
Managed Point-of-Sale (POS) transactions and cash handling with high accuracy, ensuring financial integrity and efficient checkout processes.
Maintained optimal inventory levels through diligent shelf restocking and proactive monitoring, contributing to organized store operations.
Vivanta by Taj Hotels (Pre-Opening)
|Assistant Housekeeping Manager
India, India
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Summary
Managed pre-opening housekeeping operations for a 132-room property, ensuring high service standards, audit readiness, and exceptional guest experiences.
Highlights
Directed comprehensive pre-opening housekeeping operations for a 132-room property, optimizing staff allocation and resource deployment to establish high service standards.
Enhanced audit readiness and operational compliance by improving room readiness protocols, ensuring a smooth and successful hotel launch.
Achieved a 40% increase in guest feedback scores through proactive complaint resolution and targeted training programs, significantly elevating guest satisfaction.
Provided critical leadership during the Head of Department's absence, ensuring uninterrupted operational continuity and adherence to stringent service benchmarks.
Chaired the POSH (Prevention of Sexual Harassment) committee, successfully ensuring full regulatory compliance and effective resolution of grievances.
Taj Lands End
|Housekeeping Supervisor
India, India
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Summary
Supervised housekeeping operations for a luxury property, maintaining high guest satisfaction, leading pandemic response, and ensuring efficient service delivery.
Highlights
Oversaw housekeeping operations for a 497-room luxury hotel, consistently achieving an 80% Net Promoter Score (NPS) by upholding exceptional service quality.
Spearheaded the hotel's pandemic response, effectively managing 90% of all quarantine guest operations and ensuring stringent health and safety compliance.
Proactively resolved guest issues, enhancing service recovery scores and contributing to an elevated guest experience.
The Lalit Suri Hospitality Group
|Team Leader
India, India
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Summary
Led public area and floor operations for a 186-room hotel, focusing on staff training, complaint resolution, and operational efficiency.
Highlights
Directed public area and floor operations across a 186-room hotel, consistently upholding high standards of cleanliness and guest environment.
Trained and guided new team members, significantly improving complaint resolution capabilities and boosting overall departmental productivity.
Trident Hotels by Oberoi Hotels & Resorts
|Housekeeping Associate
India, India
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Summary
Supported comprehensive room and floor operations, maintaining high inspection scores, and coordinating team communication for efficient task allocation.
Highlights
Consistently maintained high inspection scores in room and floor operations, upholding rigorous standards for cleanliness and guest satisfaction.
Streamlined team communication and task allocation as Desk Coordinator, significantly improving operational efficiency within the department.
Developed robust foundational knowledge across diverse housekeeping functions, including laundry, linen room management, and Lost & Found operations.
Volunteer
NSPCC
|Champion of Together for Childhood
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Summary
Advocated for child welfare and supported initiatives as a Champion for the 'Together for Childhood' program.
Highlights
Advocated for child welfare and supported initiatives as a Champion for the 'Together for Childhood' program.
University of Plymouth
|Class Representative
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Summary
Represented student interests and facilitated communication between students and faculty.
Highlights
Acted as a liaison between students and faculty, effectively representing class interests and fostering a collaborative academic environment.
Education
University of Plymouth
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Master's Degree
Tourism and Hospitality Management
Courses
Dissertation: Impact of Work-Life Balance in Indian Hotels
Awards
Pennywell Farm Award (Top Batch Scorer)
Awarded By
Pennywell Farm
Awarded for achieving the highest academic scores within the batch.
Responsible Student of the Year
Awarded By
ITT Future You
Recognized for outstanding academic responsibility and commitment during studies.
Employee of the Week
Recognized multiple times for exceptional performance and dedication to service excellence.
Languages
English
Hindi
Bengali
Skills
Operations & Management
Housekeeping Operations, Duty Management, Cross-Departmental Coordination, Operational Excellence, Inventory Control, Cost Reduction, Health & Safety Compliance, Audits.
Leadership & Training
Team Leadership, Staff Training, Performance Management, Grievance Resolution, Committee Leadership.
Guest Experience
Guest Relations, Complaint Handling, Service Recovery, Guest Satisfaction.
Financial Management
Budgeting, Rota Scheduling, Payroll Management, F&B GP Tracking, Expense Reduction.
Digital Marketing
Digital Presence Management, Social Media Engagement, Hotel Promotions, Direct Bookings.
Software & Systems
PMS (Opera, Rezlynx), Microsoft Office Suite (Excel, Word, PowerPoint), Canva, Adobe Express.