About
Highly accomplished Administrative Supervisor with a proven track record in optimizing office operations, leading high-performing teams, and enhancing organizational efficiency. Expert in leveraging administrative technologies to streamline workflows, reduce costs, and significantly improve customer satisfaction and team productivity. Committed to driving operational excellence and fostering a collaborative, compliant work environment.
Work
Bryan Residence Apartments
|Administrative Supervisor (Onsite)
Lagos, Lagos, Nigeria
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Summary
Supervised daily administrative functions for a team of 10+ staff, optimizing operations and enhancing customer satisfaction at Bryan Residence Apartments.
Highlights
Supervised daily administrative functions for a team of 10+ staff, streamlining operations and reducing scheduling conflicts by 30% through strategic implementation of Google Calendar.
Monitored team performance and provided targeted staff training, ensuring consistent high service quality and operational efficiency.
Enhanced customer satisfaction by 30% through the implementation of structured communication workflows, leading to a significant increase in 5-star reviews.
Last Resort Academy
|Administrative Virtual Assistant - Simulated Freelance Project (Remote)
Lagos, Lagos, Nigeria
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Summary
Managed simulated administrative tasks and client relations, significantly boosting accuracy and efficiency in training environments.
Highlights
Achieved 95% improvement in response accuracy and organization by meticulously completing over 15 simulated calendar and email tasks during training assessments.
Developed and maintained 10+ Trello project boards, ensuring 100% task completion in mock scenarios and enhancing project management skills.
Effectively managed and updated 20+ client entries in simulated Hubspot CRM, ensuring accurate lead status tracking and comprehensive communication history.
Bryan Residence Apartments
|Front Office Coordinator (Onsite)
Lagos, Lagos, Nigeria
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Summary
Coordinated front office operations, managing bookings, guest services, and issue resolution to enhance guest experience and operational efficiency.
Highlights
Managed over 100 apartment tour bookings and guest check-ins monthly, ensuring 100% accuracy and seamless coordination using Google Calendar and Microsoft Excel.
Streamlined issue reporting with maintenance teams using Slack, resulting in a 40% reduction in follow-up calls and faster resolution times.
Delivered personalized guest experiences, contributing to a 20% increase in customer satisfaction ratings and fostering positive guest relations.
Proflare Gas
|Sales & Customer Service Assistant (Onsite)
Calabar, Cross River, Nigeria
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Summary
Managed daily customer transactions and sales data, improving customer follow-up and retention while delivering exceptional service.
Highlights
Processed 40+ daily customer transactions with 99.9% accuracy utilizing POS systems, ensuring smooth and efficient service delivery.
Maintained and updated sales data using Microsoft Excel, contributing to a 15% improvement in customer follow-up and retention rates.
Cultivated professional and friendly customer experiences, successfully building customer trust and fostering long-term loyalty.
Education
University of Calabar, Nigeria
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Bachelor of Science (B.Sc)
Geology
Languages
English
Certificates
Administrative Virtual Assistant Training
Issued By
Last Resort Academy
Diploma in Customer Service
Issued By
Alison
Skills
Leadership & Team Management
Leadership, Team Management, Conflict Resolution, Organizational Management, Time Management, Multitasking.
Communication & Client Relations
Effective Verbal Communication, Written Communication, Customer Service Orientation, Confidentiality & Discretion.
Operational Efficiency & Problem Solving
Attention to Detail, Problem-Solving, Decision-Making, Process Streamlining, Workflow Optimization.
Software & Tools
Trello, Asana, Hubspot CRM, Zoho CRM, Google Meet, Zoom, Google Workspace, Microsoft Office Suite, Google Calendar, Microsoft Excel, Slack, POS Systems.