MUHAMMAD ASIM AFTAB

Performed diverse airport services, including guest/baggage handling, check-in, and boarding, ensuring compliance with safety, quality, and operational objectives.

Supported customers with connecting flights, providing timely and complete information to enhance their travel experience.

Liaised effectively with Cabin Crew and internal teams to ensure on-time boarding operations and consistent, reliable customer service.

Processed and resolved daily inquiries and complaints from internal/external customers, ensuring effective resolution and compliance with regulations.

Identified and highlighted potential areas for improvement, contributing to continuous enhancement of service and operational efficiency.

Managed end-to-end legal documentation for employees, including visa applications, labor contracts, and Emirates ID issuance, ensuring 100% compliance with MOHRE regulations.

Designed and executed recruitment and selection processes, streamlining talent acquisition and maintaining all necessary legal matters related to company licenses.

Administered and developed staff performance review processes, integrating HR policies and procedures to optimize employee relations and identify areas for improvement.

Monitored and ensured timely renewals for visas, passports, permits, and licenses, mitigating compliance risks for the organization.

Prepared HR metric data reports and maintained a comprehensive employee database, supporting data-driven decision-making and operational efficiency.

Achieved 98% cost reduction KPI by optimizing passenger re-accommodation analytics during flight irregularities, significantly enhancing financial efficiency.

Implemented 100% of policies and procedures daily, ensuring consistent operational execution and regulatory adherence.

Prepared 100% accurate reports on flight disruptions, passenger impact, and recovery plans, providing critical data for strategic decision-making.

Executed disruption contingency plans and managed overbooked flights, equipment changes, and schedule modifications to mitigate denied boarding risks at the airport.

Coordinated cross-functional efforts with Revenue Management, Network Operations Center, and vendor management to provide solutions for recovery, achieving 98% success in managing denied boarding passengers.

Managed and prioritized high volumes of guest inquiries, ensuring timely and effective resolution to enhance customer satisfaction.

Collaborated with various departments to streamline communication and improve support processes within the guest control center.

Implemented standardized procedures for handling complex customer issues, improving operational consistency and efficiency.

Analyzed customer feedback and operational data to identify trends and recommend service improvements.

Addressed diverse guest needs and inquiries, providing accurate information and solutions to enhance their travel experience.

Utilized internal systems to log and track customer interactions, contributing to effective issue resolution and record-keeping.

Maintained a high level of professionalism and empathy while assisting passengers, upholding service quality standards.

Collaborated with team members to ensure seamless service delivery and support operational efficiency.

Facilitated direct sales of travel products and services, meeting customer needs and contributing to revenue targets.

Provided comprehensive information on travel itineraries, fares, and regulations to ensure informed customer decisions.

Processed transactions accurately and efficiently, maintaining high standards of customer service.

Addressed customer inquiries and resolved issues related to sales and bookings, enhancing overall satisfaction.

Processed and managed travel reservations for flights, hotels, and holiday packages with high accuracy.

Provided expert advice on travel destinations and package customization to meet diverse client needs.

Maintained strong client relationships through effective communication and personalized service.

Utilized reservation systems to confirm bookings and manage itineraries efficiently.

Executed precise travel bookings, including flights and accommodations, for individual and group clients.

Advised clients on optimal travel solutions, ensuring compliance with budget and preference requirements.

Managed client inquiries and post-booking support, resolving issues promptly to maintain service quality.

Contributed to efficient office operations by accurately processing documentation and maintaining client records.