AYMAN ALHAIDARI
Front Office & Travel Operations Specialist
Medina, SA.About
Results-driven hospitality professional with 2+ years of experience in front office operations and travel agency services, specializing in enhancing guest satisfaction and streamlining booking processes. Proven ability to manage high-volume inquiries, optimize reservations, and provide exceptional customer service in dynamic environments. Eager to leverage strong organizational and communication skills to contribute to a leading hospitality or travel organization.
Work
Pullman Zamzam Medinah
|Front Office
Medina, Al Madinah Province, Saudi Arabia
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Summary
Currently managing comprehensive front office operations, ensuring seamless guest experiences and efficient hotel administration within a luxury hospitality setting.
Highlights
Managed guest check-in and check-out procedures for a high volume of daily arrivals and departures, ensuring a smooth and welcoming experience.
Addressed diverse guest inquiries and resolved service issues promptly, maintaining high standards of guest satisfaction and positive feedback.
Coordinated directly with housekeeping and other departments to optimize room readiness and operational flow, significantly improving guest accommodation efficiency.
Processed payments and accurately handled billing inquiries, ensuring financial integrity and transparent transactions for all guests.
Travel Times
|Travel Agent
Medina, Al Madinah Province, Saudi Arabia
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Summary
Facilitated comprehensive travel arrangements for clients, specializing in ticket sales and itinerary coordination to ensure seamless travel experiences.
Highlights
Communicated with airlines and hotels to confirm numerous reservations daily, ensuring all travel details were accurately secured and communicated to clients.
Provided detailed travel information, including visa requirements, transportation options, and accommodation specifics, empowering clients with essential trip knowledge.
Researched and identified optimal airfare and hotel availability using advanced reservation systems, securing cost-effective solutions for clients.
Managed client inquiries regarding travel logistics, offering expert advice and problem-solving to enhance overall satisfaction.
Marhaba
|Travel Agent
Medina, Al Madinah Province, Saudi Arabia
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Summary
Assisted clients in selecting and coordinating personalized travel packages, focusing on detailed information provision and booking confirmation.
Highlights
Assisted clients in selecting tailored travel packages, matching preferences with available options to achieve high client satisfaction.
Provided comprehensive information on diverse destinations, flights, and accommodations, ensuring clients made informed travel decisions.
Coordinated and confirmed multiple travel itineraries and bookings, ensuring accuracy and efficiency for each client's journey.
Developed strong client relationships through effective communication and personalized service, fostering repeat business and positive referrals.
Education
College Tourism Hospitality
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High School Diploma
Tourism and Hospitality
Languages
English
Arabic
Skills
Hospitality Operations
Front Desk Operations, Guest Services, Check-in/Check-out Procedures, Room Coordination, Payment Processing, Billing Inquiries.
Travel Management
Reservation Management, Itinerary Planning, Ticket Sales, Airline Communication, Hotel Coordination, Travel Information, Visa/Passport Guidance.
Customer Service
Guest Relations, Inquiry Resolution, Client Consultation, Complaint Handling, Local Recommendations, Client Satisfaction.
Administrative & Technical
Data Entry, Phone Etiquette, Record Keeping, Reservation Systems, Microsoft Office Suite.
Interpersonal Skills
Communication, Problem-Solving, Team Collaboration, Attention to Detail, Adaptability.