About
Customer-focused Communication Specialist with strong experience in handling inquiries, resolving issues with empathy, and delivering clear, professional support. Leverages a background in media and brand communication to enhance customer satisfaction, strengthen trust, and ensure consistent, high-quality interactions. Skilled in digital communication, content creation, and coordinating with teams to improve service delivery and overall customer experience.
Work
Lagos, Lagos State, Nigeria
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Summary
Provided comprehensive customer support and managed communication strategies to enhance brand loyalty and achieve company goals.
Highlights
Monitored customer feedback and resolved inquiries via CRM platforms, aligning communication strategies to enhance customer satisfaction and achieve company goals.
Enhanced customer engagement and loyalty by providing tailored support across diverse media channels, strengthening brand relationships.
Developed and managed targeted email marketing campaigns with a comprehensive content calendar, effectively communicating insurance offerings and updates to a broad audience.
Spearheaded a successful campaign strategy for the re-election of the MD for CIIN, showcasing strong advocacy and communication leadership.
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Summary
Managed social media strategies and content creation to drive engagement and lead generation for Lytehosting as a Freelancer.
Highlights
Orchestrated social media strategies and managed ad campaigns, driving significant engagement and lead generation for diverse clients.
Developed and deployed compelling content across platforms, enhancing brand visibility and audience reach.
Analyzed performance metrics to refine strategies, optimizing content and campaigns for improved business goal alignment.
Engaged proactively with online communities, addressing inquiries and cultivating strong brand loyalty.
Lagos, Lagos State, Nigeria
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Summary
Led the development and execution of unified communication strategies, enhancing brand messaging and audience connection for Iris Attorneys LP as a Freelancer.
Highlights
Directed the development and implementation of a unified communication strategy, coordinating with media partners and creative teams to ensure consistent brand messaging across all external touchpoints.
Cultivated a cohesive messaging framework, aligning internal and external communications to achieve unified brand perception across diverse platforms.
Enhanced overall brand visibility by effectively overseeing all media activities and developing impactful website content, improving audience connection and strategic alignment.
Established a centralized communication strategy for official mail management, significantly enhancing organizational clarity and responsiveness.
Developed a streamlined content calendar, improving article and blog publication efficiency and increasing audience retention and growth by a notable margin.
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Summary
Managed brand positioning and reputation, driving awareness and customer engagement through strategic campaigns and content across media platforms.
Highlights
Managed brand positioning and reputation through the DGE Ambassador campaign, collaborating with local influencers to enhance brand awareness and achieve key brand objectives.
Implemented targeted brand and product awareness strategies, driving customer engagement and boosting sales through data-driven campaigns and creative marketing initiatives.
Developed and managed diverse content across social media platforms, attracting new customers and fostering retention among existing clientele.
Sourced and presented fashion accessories tailored to customer preferences, ensuring personalized service and high customer satisfaction.
GREENBAY HEALTHCARE LIMITED
|Claims Intern
Nigeria
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Internship
Summary
Developed practical experience in processing healthcare claims, managing sensitive data, and ensuring compliance with regulatory standards. I collaborated with cross-functional teams, supported process improvements, and contributed to a successful departmental audit. This role strengthened my skills in claims analysis, data accuracy, documentation, and professional communication within the healthcare environment.
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Industrial Training (IT)
Summary
Gained practical experience in media production and reporting, supporting entertainment programs and news coverage.
Highlights
Conducted in-depth research on celebrities for the 'Urban Pulse' entertainment program, contributing valuable content for broadcast.
Covered news and events, accurately writing and reporting segments from meetings and various occurrences for broadcast.
Provided essential studio assistance during programs, ensuring smooth production and broadcast operations.
Awards
Chief Executive Officer of the Year (Award)
Awarded By
University of Ilorin
Recognized for outstanding leadership and contributions.
Certificate
Awarded By
Canon Photography Workshop
Completion certificate from Canon Photography Workshop.
Skills
Marketing & Communication
Branding, Campaign Management, Content Creation, Copywriting, Digital Marketing, Social Media Platform Expertise, Storytelling, Presenting, Communication, Public Relations, Media Management.
Strategy & Leadership
Strategy Development, Leadership, Research, Organizational Skills, Collaboration, Critical Thinking.
Customer Relations
Customer Relations Management, Customer Experience Support, CRM Management.