About
Highly accomplished Operations and Administrative Professional with over 5 years of experience in optimizing workflows, reducing costs, and enhancing efficiency across diverse teams. Expert in building scalable operations that drive productivity, ensure compliance, and foster collaborative environments for impact-focused organizations. Proven ability to streamline complex processes and deliver measurable results in administrative, HR, and customer support functions.
Work
CWAY Nigeria Drinking Water
|Administrative Assistant
Lagos, Lagos, Nigeria
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Summary
Administered comprehensive operational and administrative support, optimizing procurement, vendor management, and logistics to enhance efficiency and reduce costs.
Highlights
Optimized procurement and vendor management systems, achieving a 15% reduction in operational costs through strategic contract negotiations and inventory tracking.
Implemented a centralized filing and documentation process, decreasing document retrieval time by 40% and significantly enhancing audit readiness.
Coordinated high-level management meetings, ensuring 98% attendance and seamless execution through optimized scheduling, communication, and meticulous follow-ups.
Mentored and trained 3 administrative assistants, boosting departmental productivity by 30% through comprehensive workflow standardization and skill development.
Managed comprehensive logistics for company travel and events, decreasing reimbursement discrepancies by 25% and enhancing cost transparency.
Britney Stitches & Craft
|Remote Customer Assistance Personnel
Remote, Nigeria, Nigeria
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Summary
Provided remote customer assistance, developing solutions and implementing feedback loops that significantly improved customer satisfaction and operational efficiency.
Highlights
Developed and maintained a comprehensive customer solutions database, resulting in a 35% reduction in resolution time and enhanced team onboarding efficiency.
Implemented a critical feedback-to-product-improvement loop, which increased customer retention by 20% and decreased escalations by 25%.
Collaborated cross-functionally with product and operations teams to elevate service documentation quality, ensuring consistent and superior customer experiences across all touchpoints.
Received multiple customer commendations for proactive problem-solving and exceptional service quality, directly contributing to repeat sales and customer loyalty.
Oranz Consulting
|HR Administrative Assistant
Lagos, Lagos, Nigeria
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Summary
Managed HR data and employee documentation for over 100 staff, streamlining recruitment and onboarding processes to enhance employee satisfaction and diversity.
Highlights
Managed HR data and comprehensive employee documentation for over 100 staff, implementing e-filing systems that improved data access by 35%.
Partnered with HR leadership to execute streamlined recruitment and onboarding workflows, boosting new employee satisfaction by 20%.
Championed a diversity and inclusion hiring initiative, successfully expanding minority representation by 20% within one year.
Coordinated critical compliance, training, and wellness programs, fostering enhanced workforce engagement and operational alignment.
Volunteer
The Uniters Hub Foundation
|Teaching & Counseling Volunteer
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Summary
Coordinated staff and student events, supported teacher onboarding, and mentored students to enhance participation and academic outcomes.
Highlights
Coordinated impactful staff and student events, significantly strengthening collaboration and communication across various departments.
Supported teacher onboarding processes, accelerating role readiness by 20% and reducing administrative delays.
Mentored and coached over 40 students, enhancing participation and confidence through personalized learning plans and guidance.
Developed engaging, data-informed learning strategies that demonstrably enhanced student performance and retention outcomes.
Education
University of Calabar
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Bachelor of Science (B.Sc.)
Economics
Courses
Research Methodologies
Data Interpretation
Economic Modeling
Operational Efficiency Analysis
Business Efficiency Applications
Languages
English
Skills
Office Productivity
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams), Google Workspace (Docs, Sheets, Drive, Meet), Email Management, Calendar Management.
Operations Management
Operational Process Optimization, Office Management, Vendor Management, Event Planning, Logistics Coordination, Process Improvement, Policy Implementation, Compliance Management, Workflow Standardization, Inventory Tracking.
HR Support & Administration
HR Administration, Recruitment Support, Onboarding Processes, Employee Documentation, Diversity & Inclusion Initiatives, Workforce Engagement.
Data & Reporting
Data Reporting, Documentation Management, Data Interpretation, Economic Modeling, Audit Readiness, KPI Tracking.
Collaboration & Communication
Cross-Functional Collaboration, Stakeholder Management, Team Leadership, Mentorship, Strategic Communication, Problem-Solving.
Tools & Systems
Slack, Asana, CRM Databases, E-filing Systems.