About
Highly motivated International Relations graduate with a Minor in Management (expected June 2025), seeking a Passenger Assistant position at Porto Airport. Fluent in Portuguese, English, and Spanish, I am passionate about creating memorable travel experiences by providing empathetic, culturally sensitive communication and ensuring every passenger feels welcomed. My academic background and proven leadership in group projects have honed my ability to manage diverse situations calmly and with keen attention to detail, making me an ideal candidate for a dynamic airport environment.
Work
Universidade Portucalense
|Group Project Leader
Porto, Porto, Portugal
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Summary
Led multidisciplinary academic project teams, coordinating efforts to achieve common objectives and high academic results within the International Relations and Management program.
Highlights
Spearheaded 4-6 member multidisciplinary group projects, consistently achieving high academic results (18-20 values) through effective coordination and task distribution.
Demonstrated strong time management, delegation, and communication skills to successfully meet common objectives under tight academic deadlines.
Resolved team conflicts and motivated peers, fostering collaborative environments that ensured project completion and high-quality deliverables.
Education
Universidade Portucalense
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Bachelor's Degree
International Relations with a Minor in Management
Grade: GPA 18-20/20 with distinction
Courses
Quality Management (Grade: 20/20)
International Business Management (Grade: 18/20)
Organizational Psychology (Grade: 19/20)
Continuous Improvement Strategies in Organizational Processes
Customer Satisfaction-Focused Business Optimization Methodologies
Critical and Analytical Thinking applied to Airport Operations
Strategic Analysis of Global Markets and Intercultural Dynamics
In-depth understanding of International Operations and Cultural Diversity in Business Context
Organizational Behavioral Dynamics and Human Resources Management
Empathy, Interpersonal Communication, and Situational Leadership Development
Secondary Education
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High School Diploma
General Studies
Grade: GPA 17/20
Courses
Philosophy (National Exam): 19/20
Languages
Portuguese
English
Spanish
Certificates
English C1 Certification
Issued By
Language School / Examining Body
Skills
Problem-Solving & Adaptability
Critical Thinking, Analytical Thinking, Rapid Learning, Adaptability, Detail Orientation, Stress Management, Prioritization.
Technical Skills
Microsoft Office (Word, Excel, PowerPoint), Google Workspace, Social Media Management.
Industry Knowledge
International Relations, Business Management, Organizational Psychology, Airport Operations (Basic Understanding), Customer Satisfaction, Continuous Improvement.
Communication & Interpersonal Skills
Empathetic Communication, Intercultural Communication, Active Listening, Professional Presentation, Conflict Resolution, Team Motivation, Trilingual Adaptation.
Leadership & Management
Project Leadership, Team Coordination, Task Delegation, Time Management, Strategic Thinking, Situational Leadership.