About
A highly accomplished and dependable Senior Administrator with over a decade of experience in complex office management, reception, and coordination across healthcare, charity, and community sectors. Adept at optimizing operational efficiency, managing confidential information, and leading administrative functions, Jennie consistently ensures seamless front-of-house and back-office support while diplomatically engaging diverse stakeholders.
Work
Marlbrook Churches (St Michael’s & Ascension)
|Buildings Manager & Church Administrator
Bath, England, UK
→
Summary
Led comprehensive administrative and operational management for two church organizations, overseeing facilities, bookings, compliance, and staff.
Highlights
Served as the primary point of contact for all enquiries (phone, email, in-person) for two church organizations, ensuring professional and timely responses.
Directed comprehensive facility management, including managing bookings, coordinating contractors, and optimizing building utilization across two sites.
Administered all health, safety, and fire compliance protocols, maintaining meticulous records and documentation to ensure regulatory adherence.
Supervised and line-managed cleaning staff, overseeing daily operations and fostering a supportive work environment.
Expertly managed multiple competing priorities with minimal supervision, consistently delivering high-quality administrative support and diplomatic stakeholder engagement.
St Michael’s Church
|Church Administrator
Bath, England, UK
→
Summary
Provided essential administrative and financial support, managing front-of-house operations, bookings, and stakeholder communications for a church organization.
Highlights
Managed front-of-house reception and public enquiries, providing welcoming and efficient service to diverse church members and visitors.
Oversaw all booking management and building administration, ensuring efficient scheduling and optimal use of church facilities.
Processed payroll, managed banking operations, and handled basic financial administration, maintaining accurate financial records.
Maintained comprehensive data entry and record-keeping systems, ensuring data integrity and accessibility for church operations.
Coordinated effective liaison with church leaders and external stakeholders, fostering strong relationships and smooth communication.
Catherine Cottage Surgery
|Receptionist / Medical Secretary / Administrator
Unknown, England, UK
→
Summary
Managed reception, secretarial, and administrative duties in a high-volume GP practice, handling sensitive medical information and patient communications.
Highlights
Provided comprehensive reception services in a busy GP practice, efficiently managing patient flow and first-point-of-contact interactions.
Produced accurate medical referrals and correspondence, including dictation, ensuring timely and precise communication with external specialists.
Maintained and updated electronic and paper medical records with meticulous attention to detail and confidentiality.
Managed all document handling, including scanning, filing, photocopying, and secure information storage, ensuring data integrity.
Handled sensitive patient information with the utmost discretion and confidentiality, adhering strictly to data protection regulations.
Healthcare at Home
|Care Administrator / Coordinator
Unknown, England, UK
→
Summary
Coordinated administrative aspects of care services, managing patient inquiries, scheduling, and communication for a healthcare provider.
Highlights
Provided administrative coordination for care services, ensuring efficient support for patient and operational needs.
Managed all patient and service enquiries via phone, email, and written correspondence, maintaining professional communication standards.
Orchestrated appointment scheduling and timetable management, optimizing resource allocation and patient care delivery.
Performed accurate data entry and record maintenance, contributing to comprehensive and up-to-date patient information systems.
Facilitated seamless communication and liaison between internal teams and external services to ensure integrated care delivery.
Thornbury Nursing Services
|Team Leader (Call Centre – Administrative & Coordination Focus)
Unknown, England, UK
→
Summary
Led an administrative and coordination-focused call centre team, overseeing recruitment support, reporting, and professional issue resolution in a high-volume environment.
Highlights
Led a team within a high-volume call centre, ensuring efficient administrative and coordination support services.
Managed recruitment administration and provided essential staff support, contributing to effective team onboarding and retention.
Generated reports and maintained meticulous records, providing critical data for operational oversight and decision-making.
Professionally managed a high volume of calls, effectively resolving issues and ensuring high standards of customer service.
Supported overall team performance and service delivery, fostering a productive and quality-focused work environment.
Education
Qualification
Teaching & Assessing
Award
NVQ Assessment
University of Hertfordshire
→
Diploma (Higher Education)
Nursing
Languages
English
Skills
Office Administration & Support
Office Administration, Reception Duties, Diary Management, Scheduling, Email Management, Telephone Enquiries, In-person Enquiries, Document Preparation, Correspondence Management, Microsoft Suite (Word, Excel, Outlook).
Data Management & Confidentiality
Data Entry, Database Management, Record Keeping, Confidential Records Handling, Information Security, Medical Records Management.
Customer Service & Front-of-House
Customer Service, Front-of-House Support, Stakeholder Engagement, Public Enquiries, Issue Resolution, Diplomatic Communication.
Operational & Project Coordination
Coordination, Facilities Management, Booking Management, Contractor Liaison, Health & Safety Compliance, Fire Safety Administration, Payroll Processing, Basic Financial Administration.
Organizational & Leadership
Time Management, Prioritisation, Independent Working, Lone Working, Team Leadership, Staff Support, Volunteer Support, Workload Management.
Interests
Hobbies & Activities
Singing, Running, Music, Theatre, Animals, Spending time with friends and family.