Adelina Cojocaru
Retail Operations & Customer Service Specialist
Lugano, CH.About
Dynamic Sales Assistant and Cashier with a robust background in retail and minimarket operations, skilled in delivering exceptional customer service, managing cash transactions, and optimizing inventory. Currently undergoing laboratory training, which has further honed precision, adherence to strict protocols, and meticulous traceability. Proven ability to thrive in fast-paced environments, ensuring operational efficiency and upholding high standards of order and hygiene across diverse work settings.
Work
CPT Lugano-Trevano
|Biology Lab Apprentice
Lugano-Trevano, Ticino, Switzerland
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Summary
Currently developing advanced laboratory techniques and meticulous procedural adherence as a Biology Lab Apprentice, focusing on sample management and sterile environment protocols.
Highlights
Managed the precise reception, registration, and labeling of biological samples, ensuring 100% traceability and data integrity throughout the process.
Executed serial dilutions, agar plating, and microbial incubations, accurately quantifying colony-forming units (UFC) for research and analysis.
Prepared specialized media and solutions using analytical balances and pH meters, maintaining sterile conditions within a laminar flow hood.
Adhered strictly to hygiene protocols, utilized Personal Protective Equipment (DPI), managed waste disposal, and supported Good Laboratory Practice (GLP) compliance.
CPS Lugano
|Operating Room Technician (Interrupted Training)
Lugano, Ticino, Switzerland
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Summary
Initiated training as an Operating Room Technician, focusing on sterile environment preparation and vital team support in a medical setting.
Highlights
Prepared and set up sterile surgical materials and equipment, strictly adhering to hygiene and safety protocols for operative procedures.
Provided critical support to surgical teams, managing priorities and maintaining clear communication in a high-pressure, organized environment.
Boutique Del Mare 1991
|Sales Assistant
Milano, Lombardy, Italy
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Summary
Delivered comprehensive customer service and operational support in an apparel boutique, driving sales and maintaining store aesthetics.
Highlights
Provided expert customer service, assisting clients with selections and resolving inquiries to enhance the shopping experience and foster loyalty.
Maintained appealing store visual merchandising and ensured optimal organization, contributing to a positive retail environment and increased sales.
Managed daily cash and card transactions with 100% accuracy, processing payments and supporting end-of-day cash reconciliation procedures.
Minimarket
|Sales Assistant
Milano, Lombardy, Italy
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Summary
Managed inventory, pricing, and customer service in a minimarket, ensuring operational efficiency and store safety.
Highlights
Efficiently stocked shelves and conducted regular price checks, ensuring product availability and accurate pricing for customers.
Provided attentive customer service, offering product information and assisting with shopping needs to enhance customer satisfaction.
Performed routine safety and order checks across the sales floor, maintaining a clean and secure retail environment compliant with standards.
Giutech S.A.
|IT Technical Assistant
Milano, Lombardy, Italy
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Summary
Delivered technical support and system maintenance, ensuring smooth operation of workstations and data security.
Highlights
Provided essential IT support, installing and updating software, and diagnosing hardware and software issues for optimal workstation performance.
Executed critical data backup procedures and performed routine maintenance tasks, ensuring system reliability and data integrity for users.
Education
ITE Paritario “A. Volta”
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Diploma (EQF 4)
Administration, Finance and Marketing
Languages
Romanian
Italian
English
French
Spanish
Skills
Retail & Customer Service
Customer Service, Sales Support, Cash Management, Inventory Management, Visual Merchandising, Stock Rotation (FIFO), Pricing, Store Operations, Complaint Resolution.
Operations & Quality Assurance
Hygiene & Safety Protocols, HACCP, Traceability, Quality Control, Procedural Adherence, Sterile Preparation, Waste Management, Good Laboratory Practice (GLP).
Technical & IT
Microsoft Word, Microsoft Excel, Email Management, Barcode Scanning, Software Installation, Troubleshooting, Data Backup, System Maintenance.
Laboratory Techniques
Sample Handling, Microbial Culture, Serial Dilutions, Solution Preparation, Analytical Instrumentation, pH Meter Operation, Laminar Flow Hood Operation.
Interpersonal & Organizational
Team Collaboration, Effective Communication, Time Management, Priority Management, Attention to Detail, Problem Solving, Adaptability, Autonomy, Reliability, Punctuality, Stress Management.