Carlos Felipe Siqueira Batista Soares

Engineered and deployed advanced IT Business Management (ITBM) applications, significantly optimizing the Product Management module for one of Brazil's largest financial institutions.

Collaborated effectively with cross-functional teams to integrate complex ServiceNow solutions, ensuring seamless data flow and enhancing enterprise-wide operational efficiency.

Implemented robust platform architecture and development best practices, contributing to a scalable and resilient ServiceNow environment for critical financial operations.

Translated intricate business requirements into precise technical specifications, delivering tailored ServiceNow solutions that align with strategic objectives and stakeholder needs.

Managed and optimized IT Business Management (ITBM) and Configuration Management Database (CMDB) modules for a major US client with over 10,000 employees, ensuring high data accuracy and system integrity.

Developed and launched custom ServiceNow portals and automated workflows, significantly improving user experience and streamlining key business processes across the organization.

Implemented comprehensive CMDB governance strategies, enhancing asset visibility and reducing incident resolution times by an estimated 15% through improved data quality.

Partnered with project managers and client stakeholders to gather requirements, design solutions, and deliver high-impact ServiceNow functionalities on schedule.

Co-founded and launched an e-commerce platform for dietary supplements, overseeing all facets from product procurement to online sales and customer relationship management.

Achieved a remarkable 300% increase in annual revenue within two years by implementing targeted digital marketing campaigns and optimizing product offerings.

Developed and executed comprehensive business strategies, including supply chain optimization and online advertising, to scale operations and enhance profitability.

Identified emerging market trends and adapted product inventory, securing a competitive advantage and driving consistent customer engagement.

Directed and mentored a high-performing sales team of 5+ members, consistently exceeding monthly and quarterly sales targets by an average of 15%.

Developed and implemented effective marketing and sales strategies that significantly increased customer acquisition and drove a 20% growth in regional revenue.

Analyzed market data and competitor activities to refine sales approaches, capturing greater market share and enhancing store performance.

Managed key customer accounts and resolved complex inquiries, achieving high satisfaction rates and fostering long-term client relationships.