OWONTA IRENE OLUCHUKWU
Sociology Graduate | Customer Success & Project Coordination Specialist
Enugu, NG.About
Highly motivated sociology graduate with a versatile background spanning client services, project coordination, and analytical research. Adept at leveraging strong communication, problem-solving, and cross-functional collaboration skills to drive positive outcomes and enhance operational efficiency. Committed to continuous learning and applying sociological insights to contribute effectively to organizational goals and achieve outstanding results.
Work
Abuja, Federal Capital Territory, Nigeria
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Summary
Managed high-volume customer inquiries and concerns for Outsource Global Abuja, consistently exceeding service expectations and enhancing customer loyalty.
Highlights
Efficiently managed a high volume of customer inquiries, consistently exceeding service expectations and ensuring timely resolution of complex issues.
Implemented effective problem-solving strategies, resolving customer issues promptly and maintaining a high level of satisfaction, improving overall customer experience.
Collaborated effectively with cross-functional teams to address complex customer challenges, leveraging strong interpersonal skills to facilitate comprehensive solutions.
Cultivated and maintained positive client relationships, which directly contributed to enhanced customer loyalty and retention.
Abuja, Federal Capital Territory, Nigeria
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Summary
Supported the National Lottery Trust Fund in designing and implementing monitoring and evaluation frameworks, ensuring data-driven insights for project effectiveness.
Highlights
Supported the design and implementation of comprehensive monitoring and evaluation frameworks for ongoing projects, enhancing project oversight and accountability.
Collected, analyzed, and interpreted diverse datasets to rigorously assess project effectiveness and outcomes, providing critical insights for strategic adjustments.
Supported the preparation of detailed regular reports and impactful presentations on project progress, effectively communicating key findings to stakeholders.
Collaborated effectively with multidisciplinary project teams to ensure seamless alignment of M&E activities with overarching project goals and objectives.
Conducted targeted field visits to project sites, gathering firsthand information and qualitative feedback essential for comprehensive evaluation reports.
Education
Languages
English
Skills
Organizational Skills
Multitasking, Task Prioritization, Efficiency.
Communication
Verbal Communication, Written Communication, Stakeholder Engagement, Information Conveyance.
Time Management
Deadline Management, Priority Management, Project Coordination.
Customer Service
Client Relations, Inquiry Resolution, Customer Satisfaction, Client Interaction.
Administrative Support
Data Entry, Detail-Oriented, Record Keeping.
Problem Solving
Issue Resolution, Critical Thinking, Strategic Solutions.
Adaptability
Flexibility, Change Management, Crisis Management.
Research & Analysis
Sociological Research Methods, Data Analysis, Qualitative Research, Quantitative Research, Data Interpretation.
Research Design
Qualitative Research Design, Quantitative Research Design, Study Design.
Interpersonal Skills
Collaboration, Teamwork, Relationship Building.