Samarth eGov @ University of Delhi — for the Ministry of Education, Government of India 🇮🇳
|Senior Solution Architect
New Delhi, Delhi, India
Summary
Led product design initiatives within the EdTech Government Sector, focusing on user-centered methodologies and impactful design solutions.
Highlights
End-to-End Module Orchestration: Led the full software development lifecycle (SDLC) for critical national modules including Alumni Portals, Convocation Systems, and Training & Placement suites, ensuring seamless Admin/Applicant workflows.
Spearheaded the implementation of a user-centered design approach, leading to a 15% decrease in customer complaints and a 10% increase in customer satisfaction scores.
Guided cross-functional teams in the development and launch of key EdTech products, ensuring alignment with strategic goals and user needs.
National Scale Deployment: Orchestrated the rollout of decentralized, unique personal instances for every Central and Government University in India, standardizing academic governance.
Digital Transformation of Scholarships: Spearheaded the design and deployment of 10+ high-stakes scholarship schemes, including the UK HED (UPSC/Armed Forces), NORI Scheme, and the Ministry of Bhutan’s Annual Mathematics Award.
Emergency Crisis Response: Architected and revamped the Open Book Examination (OBE) system for the University of Delhi during the COVID-19 pandemic, enabling remote academic continuity for hundreds of thousands of students.
Cloud Infrastructure Management: Managed enterprise-level deployments on AWS, leveraging Docker Compose for high-availability services including Frappe Helpdesk, Umami/Matomo Analytics, and Uptime Kuma.
LMS/VLE Orchestration: Directed the deployment and maintenance of Virtual Learning Environments via Moodle, supporting virtual classrooms for Uttar Pradesh Government and Central Universities.
API & Security Integration: Integrated complex third-party services including ISP/CM Darpan APIs (NIC), WhatsApp Bulk Notifications, and secured Meta Business Verification for official communication channels.
Unified Design Systems: Established the UIMS (University Information Management System) design standards, developing high-performance Bootstrap themes for Admin, Student, and Admission portals.
CUET Admissions Revolution: Collaborated with the National Testing Agency (NTA) to develop and deploy the CUET Admissions Portal, marking India’s first-ever unified entrance framework.
Human-Centric UX Revamp: Led the complete design overhaul for the University of Delhi (du.ac.in) and Samarth eGov web ecosystems, focusing on accessibility (A11y) and intuitive navigation.
Mobile Innovation: Conceptualised and prototyped the Samarth Mobile Application, translating complex web workflows into a streamlined mobile experience.
Government Liaison: Directly handled escalations and strategic requirements for the Ministry of Education, State Governments, and Institutional Vice-Chancellors.
Team Leadership: Directed the Service Desk and Helpdesk Management teams, implementing unified email clients to manage peak admission loads and agent performance visualization.
Media & Communications: Oversaw the creation of digital/print media, promo videos, and video guides to facilitate user onboarding for millions of Indian students.
Scale: Systems currently serving 500+ Institutions and Millions of Students across India.
Efficiency: Reduced deployment overhead by implementing Docker-based orchestration for helpdesk and analytics tools.
Innovation: First-ever implementation of unified admission themes for CUET, CUREC, and VCREC in collaboration with NTA and UGC, respectively.
Principal Solutions Architect & Product Design Lead Architecting Digital Public Infrastructure (DPI) at population scale for Higher Education Institutions (HEIs) across India.