About
Highly analytical Business Intelligence and Data Analyst with a proven track record in sales and marketing analytics, specializing in transforming complex data into actionable strategies. Proficient in SQL, Sigma Computing, Snowflake, and Python to design and implement impactful dashboards that drive data-driven decision-making and unlock significant growth opportunities. Combines a strong analytical foundation with cross-functional collaboration skills to provide clear, strategic insights for business growth and operational excellence.
Work
TaskUs
|Business Insights Analyst
Pampanga, Central Luzon, Philippines
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Summary
Leading data analysis initiatives to provide strategic insights for sales and marketing, driving growth and operational efficiency through cross-functional collaboration.
Highlights
Partner with the Analytics team to resolve complex ad-hoc analysis requests and address enterprise pain points, utilizing diverse data methodologies to deliver actionable solutions.
Lead comprehensive analyses to guide the sales team with data-driven insights, identifying and unlocking growth opportunities within client accounts.
Strategize, devise, and execute data-driven initiatives aligned with overall sales organization goals, focusing on optimizing merchant acquisition and customer selection.
Develop and implement robust data models to evaluate the economics, value, and opportunity costs of strategic initiatives, enhancing sales performance measurement and forecasting.
Manage cross-functional projects with sales, partner management, operations, product, engineering, and business development teams to improve merchant experience and achieve key targets.
Amdocs
|Technical & Business Operations Analyst
Philippines, Philippines
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Summary
Provided critical service desk support and operational analysis, ensuring system stability and efficient resolution of technical issues for telecommunications applications.
Highlights
Managed and resolved service desk incidents and requests from customers/end-users, adhering to standard operating procedures to maintain operational continuity.
Conducted bridge handling and sanity testing for Optus and Singtel telecom applications, ensuring system reliability and performance for critical services.
Monitored Amdocs products for job failures and bounce activity, proactively addressing issues to minimize system downtime and service disruption.
Streamlined incident resolution processes, contributing to improved service delivery and enhanced customer satisfaction.
Accenture
|DevOps Backend Engineer
Philippines, Philippines
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Summary
Served as an Application Consultant, resolving critical automation job errors and performing system enhancements for a North American electric and gas company's Customer Resource System.
Highlights
Resolved automation job errors and performed maintenance and enhancement works within critical applications (EDI, Billprint, Ebill, Letters & Notices, Remittance) for a major North American utility.
Developed and implemented solutions using UNIX Shell Scripting, Oracle SQL, Windows bash scripting, and Java to optimize system performance and reliability.
Contributed to the stability and efficiency of the Customer Resource System (CRS), ensuring seamless operations for essential utility services.
Applied technical expertise to diagnose and rectify complex system issues, reducing potential service disruptions and improving system uptime.
Multisys Technologies Corporation
|Quality Assurance Specialist
Philippines, Philippines
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Summary
Ensured high-quality mobile application development for Android and iOS platforms by implementing robust quality assurance processes and conducting comprehensive audits.
Highlights
Executed comprehensive testing for Android and iOS mobile application development, identifying and documenting defects to enhance product quality.
Conducted quality assurance audits and monitored results against predetermined ranges, ensuring strict adherence to established quality system standards.
Implemented corrective measures for deviations, contributing to the ongoing reliability and optimal performance of web and mobile applications.
Maintained detailed records of testing processes and results, facilitating transparent reporting and continuous improvement cycles.
care.coach
|Behavioral Health Care Advocate
United States, US
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Summary
Delivered empathetic virtual health advocacy through an AI-powered avatar, providing personalized support and health coaching reminders to clients.
Highlights
Engaged clients through empathetic virtual interactions, leveraging an AI-powered avatar to facilitate general conversation, games, songs, and storytelling.
Utilized specialized software to deliver pre-programmed health coaching reminders and educational content, supporting client well-being and adherence.
Provided unique customer service and virtual assistance, adapting communication styles to meet individual client needs in a healthcare context.
Developed strong interpersonal communication skills by interacting with diverse clients in sensitive health-related scenarios.
Accenture
|Oracle PeopleSoft Developer
Philippines, Philippines
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Summary
Designed, built, and configured applications for a State Department of Transportation, leveraging Oracle PeopleSoft HCM module and SQL development to meet specific business requirements.
Highlights
Developed and configured applications for a State Department of Transportation, aligning with critical business processes and application requirements.
Utilized Oracle PeopleSoft HCM module and Oracle SQL Developer to implement robust and scalable software solutions.
Collaborated with stakeholders to translate complex business needs into precise technical specifications, ensuring successful application delivery.
Optimized database performance through efficient Oracle SQL queries and procedures, enhancing system responsiveness.
APL
|Web Programmer Intern
Philippines, Philippines
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Summary
Underwent comprehensive training in front-end and back-end web development, applying learned skills to deliver project results using PHP, MySQL, and JavaScript.
Highlights
Gained hands-on experience in front-end and back-end web development, supporting various web-based projects.
Applied foundational knowledge of PHP, MySQL, and JavaScript to develop and implement web functionalities.
Contributed to project deliverables by executing tasks based on given instructions, enhancing familiarity with web development tools and processes.
Developed practical skills in database interaction and dynamic content creation for web applications.
Education
Adamson University
Bachelor of Science - BS
Computer Science
Languages
English
Skills
Data & Analytics
Business Intelligence, Sales Analytics, Marketing Analytics, Data Analysis, Data Modeling, Data Visualization, AI Practitioner, Strategic Insights.
Databases & Tools
SQL, Sigma Computing, Snowflake, Oracle SQL, MySQL.
Programming & Development
Python, Full-Stack Development, Web Application Security, HTML, JavaScript, Git, PHP, Java, UNIX Shell Scripting, Windows Bash Scripting, Backend Development.
Quality Assurance
Mobile Application Testing (Android, iOS), Quality System Audits, Test Automation, Defect Management.
Operations & Support
Technical Support, Incident Management, Service Desk, Telecom Operations, DevOps, System Monitoring.
Soft Skills
Cross-functional Collaboration, Strategic Planning, Problem-Solving, Stakeholder Management, Communication, Health Coaching, Data Storytelling.
Security
Bug Bounty Hunting.