EJIOFOR CHIDERA
Customer Service Representative
Lagos, NG.About
Highly proficient and results-driven Customer Service Representative with over 5 years of comprehensive experience in inbound and outbound sales environments. Adept at leveraging persuasive communication and relationship-building techniques to identify cross-selling opportunities, execute upselling strategies, and consistently convert prospects into loyal customers. Proven ability to address complex customer needs and maintain exceptional satisfaction levels, driving significant business growth and retention.
Work
Sun life financial Canada
|Tele sales Customer Service Representative
Toronto, Ontario, Canada
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Summary
Led high-volume outbound sales calls to generate leads and convert prospects into customers for Sun Life Financial Canada.
Highlights
Generated a consistent pipeline by making a high volume of daily outbound calls to potential customers, leveraging targeted contact lists and lead databases.
Qualified and prioritized high-potential leads based on stringent company criteria, ensuring optimal allocation of sales representative time.
Successfully converted a significant percentage of prospects into new customers through the application of advanced persuasive communication and objection handling techniques.
Streamlined sales cycles by efficiently scheduling and coordinating follow-up meetings and calls for sales representatives, enhancing team productivity.
Ensured 100% compliance with all company guidelines, sales scripts, and legal regulations, including strict adherence to Do Not Call (DNC) lists, mitigating compliance risks.
Procter & Gamble Nigeria
|Sales Executive
Lagos, Lagos State, Nigeria
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Summary
Drove sales growth and market penetration for Procter & Gamble Nigeria by developing strategies, managing client relationships, and achieving ambitious sales targets.
Highlights
Developed and executed comprehensive sales strategies, consistently achieving or exceeding sales targets through proactive outreach and market analysis.
Expanded market reach by proactively identifying and engaging new potential customers, significantly growing the client base.
Cultivated strong customer relationships through empathetic communication and compelling storytelling, enhancing brand loyalty and repeat business.
Maintained high-standard client relationships, leading to exceptional customer satisfaction and fostering long-term partnerships.
Contributed actively to team sales meetings, sharing insights and collaborating on strategies to optimize overall team performance and achieve collective goals.
Education
St. Augustine's College of Education
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Bachelor of Science
English Education
Skills
Sales & Customer Service
Cross-selling, Upselling, Objection Handling, Lead Qualification, Customer Relationship Management (CRM), Persuasive Communication, Sales Strategy Development, Sales Target Achievement, Customer Empathy, Client Retention, New Business Development.
Communication & Interpersonal
Exceptional Communication, Interpersonal Skills, Active Listening, Storytelling, Conflict Resolution, Relationship Building.
Organizational & Time Management
Organizational Skills, Time Management, Detail Orientation, Multitasking, Prioritization, Workflow Optimization.
Technical Proficiency
Microsoft Office Suite, Google Workspace, CRM Software, Lead Databases.
Teamwork & Autonomy
Team Collaboration, Independent Work, Cross-functional Teamwork.