EYENWA CHIDIMA ABIGAIL
Business Administration Graduate | Administrative & Customer Service Professional
Lagos, NG.About
Motivated Business Administration graduate from the University of Lagos, set to complete studies in 2025, bringing strong organizational, interpersonal, and time management skills. Experienced in administrative support, event coordination, and customer service, with a proven ability to enhance operational efficiency and maintain high standards of professionalism. Eager to leverage a proactive approach and a passion for teamwork to contribute to organizational success in administrative or customer service roles.
Work
CooperHouse Hospitality
|Administrative Assistant
Ikeja, Lagos State, Nigeria
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Summary
Provided comprehensive administrative and operational support, ensuring efficient office functions and seamless event execution within a hospitality environment.
Highlights
Managed daily administrative tasks, including scheduling, correspondence, and record-keeping, ensuring accuracy and timely communication.
Organized and coordinated multiple events and meetings, contributing to smooth operations and clear communication for participants and stakeholders.
Developed and implemented improved filing systems, enhancing overall departmental efficiency and accessibility of critical documents.
Supervised examination processes, monitoring candidate conduct and ensuring strict adherence to institutional policies to uphold academic integrity.
Provided direct support to candidates, efficiently resolving queries and offering assistance while strictly maintaining examination protocols.
Handled and secured sensitive exam materials both pre- and post-examinations, ensuring confidentiality and preventing breaches.
Managed emergency situations and incidents efficiently, maintaining a calm and professional environment for all participants.
Volunteer
Tech4Dev
|Volunteer
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Summary
Facilitated smooth event operations and positive participant experiences for a technology development initiative.
Highlights
Managed efficient check-in procedures for over 100 event participants, ensuring a streamlined entry process.
Verified registrations and provided clear event information, professionally addressing participant queries to enhance satisfaction.
Education
University of Lagos
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Bachelor
Business Administration
Courses
Business Operations & Management Theories
Leadership & Project Management Principles
Effective Written & Verbal Communication
Problem-Solving & Solution Implementation
Organizational Planning & Time Management
Ethical Practices & Decision-Making
Microsoft Office Suite Applications
Adaptability & Change Management
Customer Service & Client Satisfaction Principles
Languages
English
Certificates
Online Learning
Issued By
YOMA
Young African Leaders Initiative Certificate
Issued By
Young African Leaders Initiative
Women Techsters Boot camp Training
Issued By
Tech4Dev
Soft Skills Training
Issued By
Jobberman
Soft Skill Training
Issued By
Kaiser Foundation for Social Development
Skills
Administrative Support
Scheduling, Correspondence Management, Record Keeping, Filing Systems, Data Entry, Office Management, Meeting Coordination.
Customer Service
Client Relations, Query Resolution, Participant Support, Professional Communication, Conflict Resolution, Service Excellence.
Organizational Skills
Time Management, Event Coordination, Logistics Management, Process Improvement, Policy Adherence, Detail Orientation.
Technical Proficiency
Microsoft Office Suite (Word, Excel, PowerPoint), Digital Filing, Basic Troubleshooting.
Interpersonal & Communication
Team Collaboration, Verbal Communication, Written Communication, Interpersonal Skills, Professionalism.
Problem Solving & Adaptability
Issue Resolution, Emergency Response, Critical Thinking, Adaptability, Ethical Judgment.