About
Proactive and results-driven professional with over four years of experience spanning virtual assistance, customer service, and sales development. Adept at optimizing administrative processes, driving customer acquisition, and enhancing service quality through strong organizational and digital marketing skills. Successfully managed remote teams and improved operational efficiency, consistently delivering high-impact outcomes across diverse professional environments.
Work
NELZECH GLOBAL INSIGHTS LIMITED
|Administrative and Personal Assistant
Abuja, FCT, Nigeria
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Summary
Led comprehensive administrative and personal support, coordinating logistics and managing information flow to ensure efficient office operations.
Highlights
Coordinated travel and meetings, preparing detailed itineraries and ensuring smooth arrangements for executive schedules.
Managed an organized filing system for documents, reports, and correspondence, supporting easy access and workflow efficiency.
Supported diverse office management tasks, including scheduling, file organization, and correspondence handling, ensuring efficient daily operations.
Taj Bank Ltd
|Customer Service Representative (CPC Operations (Backend))
Abuja, Nigeria, Nigeria
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Summary
Managed diverse account operations and customer relations, ensuring compliance and enhancing service quality for a wide range of clients.
Highlights
Handled individual, online, payroll, current, and domiciliary account openings and upgrades, processing a high volume of transactions.
Opened cooperative accounts for various entities including sole proprietors, limited liability companies, and non-profit organizations.
Supported account management operations, including openings and closures, to enhance customer satisfaction and service quality.
Managed archiving of account documents to ensure proper record-keeping and compliance with regulatory requirements.
Played a critical role in account upgrades and resolving customer issues, facilitating effective communication via email and Microsoft Teams.
Aimar The Healthy Room
|Sales Representative Specialist
Wuse 2, Abuja, Nigeria, Nigeria
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Summary
Generated and converted leads through targeted prospecting and follow-up, significantly increasing customer acquisition and satisfaction.
Highlights
Generated and converted leads through targeted prospecting and follow-up, significantly increasing customer acquisition.
Applied digital marketing strategies, including online campaigns, SEO, Google Ads, and analytics to enhance sales performance.
Resolved customer complaints with a high percentage satisfaction rate, achieving the highest quarterly rating for the company.
Scheduled appointments and maintained organized client communications, consistently receiving top ratings for call quality.
Volunteer
De – Mothers love and care Nig Ltd
|Virtual Assistant | Appointment Setter
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Summary
Provided comprehensive administrative and client communication support, leveraging digital marketing skills to optimize operations remotely.
Highlights
Managed schedules, coordinated meetings, and provided administrative support to executives and clients.
Handled appointment setting and client communication, ensuring timely follow-up and meeting reminders.
Applied expertise in digital marketing, online campaigns, SEO, Google Ads, and analytics to enhance operational efficiency.
Streamlined administrative processes, leading to improved efficiency in day-to-day operations.
Genius Nimble EdTech
|Sales Development Representative (Intern)
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Summary
Drove pipeline growth and improved client relationships through strategic prospecting and CRM utilization within an EdTech environment.
Highlights
Increased the sales pipeline by 30% through strategic prospecting and a multichannel approach, resulting in a marked rise in deal opportunities.
Scheduled and managed sales calls and meetings, cold calling, contributing to efficient customer interactions and streamlined processes.
Utilized CRM tools effectively to track and manage client relationships, contributing to improved sales outcomes and insights.
Actively engaged in training focused on sales intelligence and prospecting strategies, enhancing lead quality and sales process knowledge.
Education
Ahmadu Bello University Zaria
Masters
Human Resource Management
Michael Okpara University of Agriculture, Umudike
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Bachelor of Science
Entrepreneurial Studies
Languages
English
Certificates
Data Analytics
Issued By
ALX Africa
CUSTOMER SERVICES
Issued By
Leadership Institute of Documents and Records Management (LIDRM)
Data Analysis and Visualization (3 million Technical Talent - 3MTT)
Complete Tech Sales Course
Issued By
Genius Nimbles
Customer Service Excellence | Social Media Marketing
Issued By
Jobberman
Nonprofit Essentials Online - Marketing Essentials Certificate | Quality and Accountability in Humanitarian Action Certification
Virtual Assistant /AICE/ Professional Foundations
Issued By
ALX Africa
Product Management
Issued By
Great Learning Academy
Project Management | IBM Skill build
Issued By
Dexa Learning
Diploma in Desktop Appreciation Packages
Issued By
Mchief Computers
Skills
Customer Service & Communication
Active Listening, Conflict Resolution, Product Knowledge Application, Empathetic Listening, Effective Communication, De-escalation, Issue Resolution, Client Communication, Call Quality.
Sales & Business Development
Prospecting, Lead Generation, Sales Pipeline Management, CRM Tools (HubSpot, LinkedIn Sales Navigator, Apollo.io, Lusha.io), Sales Process Optimization, Data Enrichment, Sales Intelligence, Prospecting Strategies, Cold Calling, Multichannel Approach.
Technical & Digital Marketing
CRM Proficiency, Data Analytics, KPI Tracking, Sales Strategies, Scheduling Tools (Google Calendar), Project Management Software (Trello, Asana), Digital Marketing, Online Campaigns, SEO, Google Ads, Analytics, Microsoft Teams.
Administrative & Virtual Assistant
Time Management, Organization, Task Management, Documentation Management, Schedule Management, Workflow Streamlining, Written Communication, Meeting Agendas, Meeting Minutes, Professional Correspondence, Attention to Detail, Reporting Accuracy, Document Handling, Remote Team Management, Confidentiality, Productivity Optimization.
References
ONYEKACHI EBE
Assistant lecturer Economics Department, Alvan Ikoku College of Education Owerri, Imo state, onyekaforever@yahoo.com
AMB. PROF. CHIJIOKE WILCOX WIGWE
Consultant || Fmr Provost (NDC) and Ambassador (NHC), NELZECH GLOBAL INSIGHTS LIMITED, FCT, Abuja, chi.1979wilke4cox@gmail.com