Akinmoladun Bukola
Customer Care Representative
Yaba, NG.About
Highly customer-centric professional with 3+ years of experience in administrative support and customer service, adept at resolving complex inquiries and streamlining operational processes. Proven ability to enhance customer satisfaction and retention by proactively managing relationships and delivering exceptional service. Drives organizational efficiency through strong problem-solving, communication, and process optimization skills.
Work
Multichoice Nigeria
|Customer Care Representative
Lagos, Lagos, Nigeria
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Summary
Orchestrated comprehensive customer service and administrative support for Multichoice Nigeria, effectively resolving diverse inquiries and optimizing order processing workflows to enhance customer satisfaction and operational efficiency.
Highlights
Resolved diverse customer inquiries and complex technical issues, consistently achieving high satisfaction rates and contributing to improved customer retention.
Streamlined order processing workflows, improving accuracy and ensuring timely service delivery, which optimized operational efficiency and reduced processing times.
Leveraged comprehensive product knowledge to effectively communicate complex information across phone, email, and live chat channels, empowering customers to make informed decisions.
Analyzed customer feedback data to identify key trends and pain points, providing actionable insights that directly informed service improvement initiatives and elevated overall customer experience.
Education
Yaba College of Technology
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Higher National Diploma (HND)
Computer Science
Yaba College of Technology
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National Diploma (ND)
Computer Science
Skills
Customer Service & Support
Customer Support, Inquiry Resolution, Complaint Handling, Customer Relationship Management, Customer Feedback Analysis, Client Engagement, Customer-Centric Approach.
Administrative Support
Order Processing, Data Management, Office Administration, Organizational Skills, Time Management, Record Keeping.
Communication
Verbal Communication, Written Communication, Interpersonal Skills, Active Listening, Live Chat Support, Email Correspondence.
Problem Solving
Issue Troubleshooting, Conflict Resolution, Critical Thinking, Solution Implementation.
Technical Proficiency
Computer Software Proficiency, Microsoft Office Suite, Office Applications.
Teamwork & Collaboration
Team Collaboration, Cross-functional Support, Proactive Contribution, Independent Work.