Chinwendu Joyce Osuagwu

Certified SAFe Scrum Master | Agile Delivery Lead | Project Manager
Lagos, NG.

About

A highly accomplished Certified SAFe Scrum Master and Agile Delivery Lead with 4+ years of experience, expertly driving enterprise-scale projects and platforms. Proven leader in coaching cross-functional teams, removing impediments, and leveraging metrics-driven insights to achieve consistent delivery aligned with critical business objectives. Adept at navigating complex technology landscapes, including Enterprise platforms, APIs, and Integrations, to foster continuous improvement and deliver high-impact solutions.

Work

Sterling Financial Holdings Company
|

Scrum Master / Agile Delivery (SGAP Rotational Program)

Lagos, Lagos, Nigeria

Summary

Leads Agile delivery as a Scrum Master within a competitive enterprise leadership program, driving solutions across diverse divisions including Engineering, Technology, Renewable Energy, Mobility, and EPMO.

Highlights

Selected into a highly competitive enterprise leadership program, demonstrating potential for delivering Agile solutions across critical organizational divisions.

Served as Scrum Master for the Back-Office ART, coaching Engineering and Product teams and facilitating all Agile ceremonies, leading to a **20% improvement in sprint goal achievement** and a **10% increase in team velocity**.

Led Agile delivery for the AANS Portal Email Verification Project, overseeing API development, data migration, functional/security testing, and successful production deployment.

Managed the automation of the Compliance Rulebook across 3 entities (Holdco, Altbank, Sterling Bank), streamlining regulatory processes and reducing operational risk.

Prepared and delivered executive-level reports to CIO/CTO and Project Sponsors, highlighting risks, dependencies, and delivery progress to ensure strategic alignment.

Sterling Bank Plc
|

Project Manager (Agile Delivery)

Lagos, Lagos, Nigeria

Summary

Led Agile project delivery across customer experience and enterprise platforms, coordinating cross-functional teams to achieve strategic business goals.

Highlights

Directed Agile project delivery for customer experience and enterprise platforms, ensuring alignment with strategic business goals.

Coordinated cross-functional teams to deliver iterative solutions, significantly improving project efficiency by **15%**.

Developed and successfully launched a Customer Experience Project Management Portal (PowerApps), reducing project initiation time by **30%**.

Utilized data insights and customer feedback to guide iterative improvements and backlog prioritization, enhancing product value.

Sterling Bank Plc
|

Product Integration Officer (Graduate Intern)

Lagos, Lagos, Nigeria

Summary

Supported Agile product teams throughout the software delivery lifecycle, contributing to product enhancements and seamless system integration.

Highlights

Supported Agile product teams across the software delivery lifecycle, assisting with backlog management, sprint tracking, and release coordination.

Gathered and analyzed Voice of Customer (VoC) insights, directly informing product enhancements and strategic decisions.

Collaborated effectively with technical teams to ensure seamless system integration across various platforms.

Ministry of Transport Marine Base
|

Secretary to the Commissioner (NYSC)

Bayelsa, Bayelsa, Nigeria

Summary

Coordinated multi-stakeholder initiatives and supported operational planning for a public transport project as Secretary to the Commissioner.

Highlights

Coordinated multi-stakeholder initiatives, including the successful launch of a public transport project.

Provided essential support for operational planning, reporting, and stakeholder communications, ensuring smooth project execution.

Education

Nexford University
Washington, DC, United States of America

Master

Business Administration

Courses

Cybersecurity Leadership

Product Management

Business Strategy

Internet of Things (IoT)

Chartered Institute of Customer Relationship Management
Bayelsa, Bayelsa, Nigeria

Post Graduate Diploma

Customer Relationship Management

Grade: Top Graduating Student (2018)

Imo State University
Owerri, Imo, Nigeria

Bachelor

Government and Public Administration

Grade: Second Class Upper

Certificates

SAFe 6 Scrum Master (SSM) Certification

Issued By

Scale Agile Framework

Scrum Fundamentals Certified - (SFCTM)

Issued By

SCRUMstudy

Lean Six Sigma White Belt

Issued By

Council for Six Sigma Certification (CSSC)

Six Sigma Yellow Belt Professional

Issued By

SCRUMstudy

Asana Workflow Specialist

Issued By

Asana

Customer Relationship Management (Associate Member)

Issued By

Chartered Institute of Customer Relationship Management

Skills

Agile Expertise

Agile & Scrum Facilitation, Scrum, Kanban, SAFe, Agile Coaching, Servant Leadership, Sprint Planning, Backlog Refinement, Retrospectives, Impediment Removal, Risk Management, Agile Metrics (Velocity, Burndown, Delivery Predictability), Scaled Agile Framework (SAFe), Agile Release Train (ART) Management, Continuous Improvement.

Product Management

A/B Testing, User Research, Product Roadmapping, Go-to-Market Strategy, Customer Journey Mapping, Usability Testing, Backlog Prioritization, Product Strategy, Voice of Customer (VoC) Analysis, Product Enhancement.

Software Development

Understanding of SDLC, Collaboration with Technical Teams, API Development Coordination, Data Migration, Functional Testing, Security Testing, Production Deployment.

Vendor Management

Third-party Coordination, Dependency Management, Stakeholder Management (external).

Communication

Executive Reporting, Presentation Skills, Stakeholder Engagement, Cross-functional Communication, Transparency, Alignment.

Tools

Jira, Microsoft Office, Notion, PowerApps.

Project Management

Project Delivery, Project Coordination, Scope Management, Risk Management, Milestone Tracking, Resource Allocation, Compliance Management, Regulatory Processes.

Leadership & Coaching

Team Leadership, Agile Coaching, Mentorship, Facilitation, Problem Solving, Conflict Resolution.

Data Analysis & Optimization

Data Insights, Mobility Operations Optimization, QA Testing, Pilot Launches, Telemetry System Design, Asset Utilization.