OBIOKONKWO CHIOMA LAURETTA
Virtual Executive Assistant & Client Services Professional
Lagos, NG.About
Highly resourceful and results-oriented Virtual Executive Assistant and Client Services Professional with 9+ years of experience supporting international clients and optimizing administrative functions. Proven expertise in streamlining workflows, managing complex calendars, and delivering exceptional customer support across diverse platforms. Adept at leveraging productivity tools to enhance efficiency, drive timely task completion, and enable executive focus on strategic priorities.
Work
TenderDexta
|Executive Assistant
Remote, N/A, N/A
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Summary
Provided high-level virtual executive assistance and administrative support to international clients, enhancing operational efficiency and executive productivity.
Highlights
Coordinated and managed over 15+ weekly Zoom meetings, including agenda preparation and meticulous minute documentation, ensuring seamless communication for executive leadership.
Streamlined executive schedules, email communications, and complex calendars, optimizing time management and reducing scheduling conflicts by 20%.
Executed comprehensive inbox triage for multiple executives, prioritizing urgent messages, drafting timely responses, and reducing response times by 15%.
Maintained and updated client databases with 99% accuracy, performing extensive data entry and research to support strategic decision-making and client engagement initiatives.
Optimized administrative workflows using Google Workspace, Trello, and Asana, resulting in a 25% improvement in task turnaround time and enhanced team productivity.
Mercho Branding Agency
|Client Services Virtual Assistant
Remote, N/A, N/A
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Summary
Delivered comprehensive virtual client services, managing client inquiries, optimizing support processes, and maintaining strong client relationships for a branding agency.
Highlights
Managed and resolved 50+ daily support tickets and customer chats, achieving a 90% first-contact resolution rate for online inquiries.
Systematically logged client feedback and resolved complaints, contributing to a 15% increase in customer satisfaction and fostering positive client relationships.
Developed and organized comprehensive help desk documentation and support templates, improving response consistency and reducing inquiry handling time by 10%.
Coordinated client communications, including scheduling critical meetings and managing follow-ups on 20+ pending items weekly, ensuring timely project progression.
Maintained highly accurate customer records within CRM systems and managed lead tracking, providing critical data for sales and marketing strategies.
Delivered prompt, friendly, and professional support across multiple digital platforms (chat, email), enhancing client experience and brand reputation.
Zenith Bank Plc
|Customer Service Officer
Birnin Kebbi, Kebbi State, Nigeria
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Summary
Served as a dedicated Customer Service Officer, providing comprehensive financial support and resolving inquiries for a diverse client base across multiple channels.
Highlights
Provided exceptional customer support to an average of 70+ clients daily, resolving inquiries and complaints across in-person, phone, and email channels.
Managed and maintained accurate customer records for over 5,000 accounts, ensuring data integrity and facilitating timely responses to service requests.
Collaborated effectively with cross-functional teams to resolve complex customer issues, contributing to a 10% improvement in overall service delivery metrics.
Leveraged in-depth product knowledge across diverse banking services to educate customers, empowering informed financial decisions and enhancing trust.
Education
University of Benin
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Bachelor of Arts
English and Literature
Languages
English
Igbo
Certificates
Digital Witch IT Support Training
Issued By
Digital Witch
Associate Member
Issued By
Institute of Strategic Planning of Nigeria
ALX Virtual Assistant Training
Issued By
ALX
Skills
Executive & Administrative Support
Executive Support, Calendar Management, Email Management, Meeting Coordination, Inbox Triage, Document Handling, Workflow Optimization, Task & Project Coordination, Data Entry.
Client & Customer Service
Customer Service, Chat Support, Complaint Resolution, Client Relationship Management, Help Desk Support, Online Inquiry Management, CRM Management.
Research & Data Management
Lead Generation, Data Research, Database Management, Record Keeping, Information Organization.
Productivity & Collaboration Tools
Google Workspace, Trello, Asana, Slack, Monday.com, HubSpot, Zendesk, Microsoft Office, Canva, Intercom, Mailchimp, Apollo, Lemlist.
Communication & Problem Solving
Clear Communication, Problem Solving, Complaint Resolution, Strategic Planning, Critical Thinking, Analytical Skills.