Christian Fernando
Admin & PRO Specialist
Dubai, AE.Professional summary
Highly adaptable and results-oriented professional with extensive experience in comprehensive administrative support, UAE government relations (PRO services), and dynamic sales and marketing initiatives. Proven ability to streamline complex regulatory processes, drive client satisfaction, and achieve business objectives through strategic planning and effective communication. Eager to leverage diverse expertise to enhance operational efficiency and contribute to organizational growth.
Skills
Marketing & Sales
Marketing Strategy, Sales Strategy, Market Research, Campaign Management, Social Media Marketing, Client Relationship Management, Negotiation, Customer Service, Budget Management, Brand Awareness, Financial Product Promotion, Sales Target Achievement, Competitor Research, Customer Satisfaction, Campaign Optimization, Client Retention.
Administrative & Operations
Administrative Support, Office Management, Clerical Duties, Data Entry, Spreadsheet Development, Presentation Software, Document Management, Process Improvement, Operational Efficiency, Project Coordination.
Government Relations & Compliance
PRO Services (Public Relations Officer), UAE Regulatory Compliance, Visa Processing, Employment Permits, Trade License Applications, Government Liaison, Regulatory Adherence, Document Clearing, Inter-Governmental Entity Coordination, Immigration Department Regulations, Ministry of Labor Regulations, MOHRE Regulations, Dubai Economic Department, Dubai Municipality, SIRA, RERA, TECOM, Dubai Chamber, Dubai Civil Defense, RTA.
Interpersonal & Communication
Client Communication, Cross-functional Collaboration, Problem Solving, Conflict Resolution, Teamwork, Feedback Management, Professional Etiquette, Client Advisory, Stakeholder Management.
Work
Dubai, Dubai, UAE
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+971521028876
Summary
A dedicated and results-driven Manager with strong experience in the travel & tourism sector, based in Dubai. Skilled in aligning human resources and administrative functions with the business goals of a growing travel company. Demonstrates expertise in recruitment, employee relations, compliance with UAE labour laws, performance management, and enhancing operational efficiencies. Adept at building high-performing teams, ensuring smooth administrative operations (visas, PRO work, office facilities), and fostering a positive and engaging workplace culture. Proven ability to manage both strategic HR initiatives and hands-on administrative tasks in dynamic environments.
Highlights
Designing performance appraisal systems, KPIs, career development plans, training needs analysis, employee growth initiatives
Handling grievances, disciplinary procedures, exit interviews; strong knowledge of UAE labour laws, employment contracts, visa / work permit regulations
Salary reviews, benefits administration, payroll coordination or oversight; ensuring competitive and fair compensation practices
Office facilities management; vendor and tenancy management; supplies, assets; ensuring a well-organised, safe, efficient workplace
Processing work permits, employment visas, residency status, renewals; coordination with government/immigration authorities
Establishing/Updating HR policies, employee handbooks; implementing or using HRIS / ERP systems; maintaining accurate HR records
Working with diverse workforce in Dubai; managing changing priorities; balancing strategic and operational tasks under pressure
One Knock Businessmen Services
|Admin / PRO
Dubai, Dubai, United Arab Emirates
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Summary
Administered comprehensive PRO services and managed critical government relations, ensuring seamless business operations and compliance for clients across various UAE entities.
Highlights
Successfully processed a high volume of UAE employment permits, entry visas, and residence applications, ensuring 100% compliance with Immigration Department and Ministry of Labor regulations.
Streamlined document clearing and submission processes for new and renewed trade licenses, significantly expediting approvals with the Dubai Economic Department and other key government entities.
Managed complex interactions with over 10+ government entities, including Dubai Municipality and RTA, to facilitate timely approvals for diverse client requirements.
Proactively advised clients on evolving UAE compliance procedures, preventing delays and ensuring regulatory adherence across all business transactions.
Western Union
|Admin / Sales & Marketing
Dubai, Dubai, United Arab Emirates
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Summary
Managed diverse administrative, sales, and marketing functions, driving brand awareness, achieving sales targets, and fostering strong client relationships within a dynamic financial services environment.
Highlights
Developed and executed comprehensive marketing and sales strategies, informed by extensive competitor research, contributing to increased market penetration and brand visibility.
Successfully created and managed multiple marketing campaigns, including social media initiatives, to engage target audiences and promote financial products and services.
Achieved consistent sales targets through effective negotiation and client expectation management, significantly enhancing overall customer satisfaction.
Cultivated strong relationships with a diverse client base, professionally addressing inquiries and gathering feedback to inform service improvements and client retention strategies.
Prepared detailed monthly reports on campaign performance and sales outcomes, providing actionable insights for continuous improvement.
Education
Pamantasan ng Lungsod ng San Pablo
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Bachelor's Degree
Bachelor of Science in Hotel and Restaurant Management