ELELE CHRISTINA CHISOM
Associate Accounting Technician, Customer Success & Administrative Professional
Lagos, NG.About
Highly analytical Associate Accounting Technician with a 2:1 honors degree in Accounting and diverse experience in Customer Success and administrative roles. Proven ability to cultivate strong client relationships, resolve complex issues, and streamline operations, leveraging exceptional communication and problem-solving skills. Eager to contribute immediate strategic value and drive continuous improvement in a dynamic organizational environment.
Work
Caret Africa Solutions Ltd.
|Customer Success Associate
Lagos, Lagos, Nigeria
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Summary
Proactively managed customer and merchant interactions, resolving complex issues and enhancing satisfaction across multiple communication channels.
Highlights
Efficiently managed a high volume of inbound customer and merchant inquiries via calls, emails, and live chat, ensuring prompt and professional responses.
Resolved complex customer and merchant complaints across diverse communication platforms, improving service delivery and customer satisfaction.
Proactively identified and assessed customer needs, delivering tailored solutions that enhanced user experience and achieved satisfaction.
Maintained meticulous records of customer interactions and processed accounts, ensuring data accuracy and streamlining administrative workflows.
Shiloh Exclusive Truth Ltd.
|Administrative Executive/Front Desk Officer
Anambra, Anambra, Nigeria
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Summary
Managed comprehensive front desk and administrative operations, ensuring seamless client interactions and efficient departmental support.
Highlights
Welcomed and onboarded existing and prospective customers, creating a positive first impression and fostering strong client relationships.
Addressed and resolved client issues regarding product and service usage, contributing to sustained customer satisfaction.
Managed high-volume inbound and outbound calls, facilitating effective communication between customers, suppliers, and internal teams.
Handled customer complaints with professionalism, accurately directing issues to relevant departments for efficient resolution.
Braine Model Academy
|Teacher (NYSC Deployment)
Abarikpo, Rivers, Nigeria
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Summary
Delivered engaging instruction in Financial Accounting, Economics, Commerce, and Business Studies, contributing to student academic success and school improvement initiatives.
Highlights
Instructed students across multiple grade levels in Financial Accounting, Economics, Commerce, and Business Studies, covering comprehensive curricula.
Developed and delivered engaging lesson plans aligned with the school syllabus, significantly improving student comprehension and participation.
Provided strategic advisory input to school management on enhancing teaching standards and optimizing financial management practices.
Education
Accounting Technicians Scheme
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Certificate (Associate Accounting Technician)
Accounting
Courses
Communication skills
Business Law
Economics
Basic Accounting Processes and Systems
Principles and Practice of Financial Accounting
Quantitative Analysis
Information Technology
Public Sector Accounting
Cost Accounting
Principles of Audit
Preparation of Tax computation and Returns
Management
University of Ilorin
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B.Sc. Accounting
Accounting
Grade: 2:1 Honours Degree (Second Class Upper)
Courses
Management Accounting
Cost Accounting
Management Information System
Application of Information Technology to Accounting
Quantitative Techniques
Business and Company Law
Corporate Finance
Statistics for Accounting and Finance
Auditing
Taxation
Micro and Macro Economics Theory
Management and Entrepreneurship Development
Akande Dahunsi Memorial High School
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Senior Secondary School Certificate (SSCE)
General Studies
Courses
General Curriculum
Languages
English
Certificates
NYSC Certificate of National Service (2015 Batch B)
Issued By
National Youth Service Corps (NYSC)
Awards
School Debate, Reading, and Spelling Bee Prizes
Awarded By
Akande Dahunsi Memorial High School
Recognized for excellence in inter and intra-school debate, reading, and spelling bee competitions, demonstrating strong communication and intellectual capabilities.
Senior Prefect (Girl)
Awarded By
Akande Dahunsi Memorial High School
Elected to a key leadership position, responsible for student welfare and school discipline, demonstrating strong leadership and organizational skills.
Skills
Software Applications
Slack, Zendesk Support, Notion, Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook.
Customer Service & Engagement
Customer Service, Complaint Resolution, Client Relationship Management, Customer Needs Analysis, Inbound Call Handling, Outbound Call Handling, Live Chat Support, Email Support, Social Media Support.
Accounting & Finance
Management Accounting, Financial Accounting, Cost Accounting, Auditing, Taxation, Quantitative Analysis, Business Law, Corporate Finance, Economics, Financial Management.
Administrative & Operations
Record Keeping, Document Management, Front Desk Operations, Data Entry, Process Improvement, Scheduling, Administrative Support.
Professional Competencies
Oral Communication, Written Communication, Professional Communication, Problem-Solving, Analytical Thinking, Teamwork, Multitasking, Self-Management, Attention to Detail, Time Management, Training & Development, Typing (53 wpm).
Interests
Hobbies
Board Games, Writing, Reading, Cooking, Volleyball, Movies.
References
Mr. Ifeanyi E. Okpalaeze
CEO, Shiloh Exclusive Truth Ltd. | Gff 37, Young Plaza, Winners line, Onitsha Main Market, Anambra. | Phone: 08164122584
Mrs. Nkechi Geraldine Elele
Civil servant | Email: ugwugeraldine@yahoo.co.uk | Tel: 08033158649