CHUKWUNONSO VICTORIA NNALUO
Health Information Management Professional | Customer Support Specialist
Lagos, NG.About
Highly adaptable professional with 3+ years of experience in high-volume health information management and administrative support, now targeting remote opportunities in customer support, virtual assistance, and content creation. Proven ability to manage confidential data, streamline workflows for efficiency gains, and deliver empathetic communication across diverse channels. Leverages strong proficiency in EMR systems, Microsoft Office Suite, and remote collaboration tools to drive impactful results and enhance user experience.
Work
Dr. Ibijoke Sanwo-Olu Primary Health Centre
|Health Information Manager
Lagos, Lagos State, Nigeria
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Summary
Managed comprehensive patient information and documentation workflows, ensuring data integrity and efficient service delivery for a primary health center.
Highlights
Oversaw patient registration and data management for over 1,000 individuals monthly, ensuring accurate and accessible information for clinical teams.
Maintained meticulous health records within EMR systems, upholding strict confidentiality and HIPAA compliance standards.
Streamlined documentation workflows, resulting in improved operational efficiency and reduced processing times for critical health information.
Coordinated effective communication between clinical and administrative teams, enhancing overall patient service delivery and interdepartmental synergy.
Federal Medical Centre, Ebute-Metta
|Health Information Manager
Ebute-Metta, Lagos State, Nigeria
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Summary
Provided critical front-desk and administrative support in a high-volume healthcare setting, managing patient interactions and maintaining accurate medical records.
Highlights
Delivered comprehensive front-desk support, efficiently managing patient registration, inquiries, and records in a high-volume healthcare environment.
Handled in-person and phone communication with patients and families, providing clear, empathetic guidance and resolving concerns.
Updated and maintained electronic medical records (EMR) meticulously, ensuring compliance with hospital data standards and enhancing record reliability.
Collaborated effectively with 8-10 clinical and administrative staff to promptly resolve record and scheduling issues, improving departmental coordination.
Recognized for exceptional professionalism, accuracy, and reliability in handling sensitive patient information, upholding confidentiality and trust.
National Orthopaedic Hospital, Igbobi
|Health Information Management Intern
Igbobi, Lagos State, Nigeria
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Summary
Contributed to health records department operations, assisting with patient data management and digital archiving to support hospital efficiency.
Highlights
Assisted with documentation, record updates, and patient registration processes within the health records department.
Supported digital archiving and file organization initiatives using EMR systems, improving data accessibility and retrieval efficiency.
Earned a Certificate of Completion, recognizing outstanding contribution and collaborative teamwork during the internship.
Education
Lagos State College of Health Technology
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Higher National Diploma (HND)
Health Information Management
Lagos State College of Health Technology
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National Diploma (ND)
Health Information Management
Languages
English
Certificates
Executive Virtual Assistant
Issued By
Executive Virtual Assistant Program
Gig Mastery
Issued By
Gig Mastery Program
Soft Skills Training
Issued By
Propel x Jobberman
Licensed Health Record Officer
Issued By
HRORBN
Skills
Customer Support
Inquiry Handling, Email Communication, Chat Communication, Issue Resolution, Empathetic Engagement, Patient Interaction.
Virtual Assistance
Email Management, Scheduling, Report Generation, Documentation Management, Administrative Support, Data Entry.
Content Writing
Research Writing, Proofreading, Editing, Audience-Focused Communication, Medical Content.
Technical Tools
Microsoft Office Suite, Google Workspace, EMR Systems, Data Entry Software, Digital Archiving.
Soft Skills
Professionalism, Empathy, Adaptability, Attention to Detail, Time Management, Teamwork, Confidentiality, HIPAA Compliance.