About
Compassionate and proactive Customer Support Specialist with 1.5 years of experience dedicated to delivering exceptional service and fostering positive customer relationships. Proven ability to resolve complex issues across multiple channels, leveraging strong problem-solving skills and CRM proficiency to ensure high satisfaction and contribute to a positive brand image.
Work
Los Angeles, CA, US
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Summary
Provided comprehensive customer support for a diverse product portfolio, resolving inquiries and ensuring high satisfaction across various communication channels.
Highlights
Resolved an average of 60+ customer inquiries daily via phone, email, and chat, maintaining a 95% customer satisfaction rating through empathetic and efficient problem-solving.
Troubleshot and resolved technical and service-related issues for complex software products, reducing escalation rates to senior support by 15% within the first year.
Utilized CRM systems (e.g., Salesforce) to accurately document all customer interactions and resolutions, contributing to a 10% improvement in data integrity for the support team.
Contributed to the development of FAQ content and internal knowledge base articles, which helped decrease common inquiry volume by 8% over six months.
Collaborated effectively with cross-functional teams, including product development and sales, to provide accurate product information and facilitate swift resolution of customer concerns.
Languages
English
Skills
Customer Service & Communication
Customer Satisfaction, Multichannel Support, Active Listening, Empathy, Interpersonal Skills, Client Relations, De-escalation Techniques, Conflict Resolution, Written Communication, Verbal Communication.
Technical Proficiency
CRM Systems (e.g., Salesforce), Zendesk, Help Desk Software, Troubleshooting, Product Knowledge, Data Documentation.
Problem Solving & Adaptability
Problem-Solving, Issue Resolution, Critical Thinking, Multitasking, Organizational Skills, Time Management, Adaptability, High-Pressure Situations, Emotional Intelligence, Feedback Analysis.
Team Collaboration
Cross-functional Teamwork, Collaboration, Stakeholder Management, Reporting.
Interests
Community Engagement
Volunteering, Mentorship, Local Initiatives.