Conor Maloney

Sales & Marketing Professional | Hospitality & Technology Solutions
Baltimore, US.

About

Dynamic sales professional with a proven track record in restaurant operations and consultative selling, specializing in technology solutions for the hospitality industry. Leverages a unique blend of operational insight and strategic sales expertise to drive significant growth, optimize efficiency, and build lasting client relationships. Adept at identifying complex business needs, crafting customized solutions, and consistently exceeding sales targets in competitive environments.

Work

Merchant Processing Solutions
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Merchant Services Sales Representative

Summary

Managed a robust sales pipeline and client engagements, specializing in delivering customized technology and pricing solutions within the merchant services sector.

Highlights

Conducted 10-15 weekly in-person meetings with pre-qualified business leads, successfully converting presentations into signed contracts for customized tech and pricing solutions.

Maintained a meticulously organized and fast-paced schedule, ensuring 100% punctuality and thorough preparedness for every sales appointment.

Consistently surpassed personal sales objectives in a highly competitive, commission-based environment through exceptional self-motivation and resilience.

Miel Coffee Co.
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Event Barista

Summary

Provided premium espresso service at events, managing all aspects of mobile coffee operations from setup to breakdown while ensuring high-quality beverage delivery.

Highlights

Efficiently managed the complete setup and breakdown of a traveling espresso cart, optimizing logistical flow for seamless event service.

Consistently delivered high-quality espresso drinks by expertly dialing in equipment and precisely executing various coffee preparations for event guests.

Ensured exceptional guest satisfaction by providing prompt and courteous service, enhancing the overall event experience for attendees.

Shift 4
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Solutions Specialist

Summary

Spearheaded field sales and client solution delivery, leveraging CRM to manage pipeline and cultivate client relationships within the technology sector.

Highlights

Spearheaded field sales initiatives, consistently achieving and exceeding sales targets for customized hardware and software packages.

Engineered and deployed tailored hardware and software solutions that directly addressed complex client needs, enhancing operational efficiency.

Conducted comprehensive on-site product demonstrations and post-sale onboarding, ensuring seamless client adoption and maximizing solution utility.

Orchestrated robust CRM activity using Salesforce to manage a dynamic sales pipeline, optimizing lead conversion and client retention strategies.

Cultivated lasting client relationships by proactively monitoring industry trends, ensuring competitive positioning and sustained business growth.

BDS Connected Solutions
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Market Development Manager

Summary

Drove brand visibility and adoption across retail territories through expert product training, strategic partnerships, and innovative in-store campaigns.

Highlights

Delivered expert product training and compelling demonstrations across diverse retail territories, significantly increasing product understanding and sales.

Forged strategic partnerships with key store leadership, augmenting brand visibility and driving product adoption rates.

Amplified brand awareness by executing innovative in-store campaigns and highly effective field merchandising strategies.

3 Bean Coffe by Vagrant Coffee
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Cafe Manager

Summary

Managed comprehensive cafe operations, driving significant sales growth, optimizing efficiency, and enhancing customer and staff satisfaction.

Highlights

Drove a 15% increase in sales by strategically aligning product offerings with evolving customer preferences and market trends.

Enhanced team efficiency and optimized operational costs by streamlining scheduling and inventory processes, leading to improved profitability.

Mentored and trained a high-performing staff, supervising front-of-house operations to elevate customer satisfaction scores by an unspecified but significant margin.

Ovenbird Bakery
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Beverage Manager / Head Barista

Summary

Led beverage program innovation and marketing, significantly boosting sales and enhancing customer engagement through strategic promotions and staff training.

Highlights

Innovated and successfully launched new beverage offerings, boosting overall beverage sales by 25% within the first six months.

Executed highly effective seasonal promotions, resulting in a 400% surge in average beverage sales volume during promotional periods.

Championed customer engagement initiatives and spearheaded comprehensive staff training programs, enhancing service quality and team performance.

Evergrain Bread Company
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FOH Manager / Head Barista

Summary

Oversaw daily front-of-house operations, meticulously managing scheduling, inventory, and POS transactions while leading team training and development.

Highlights

Oversaw all daily café operations, leading team training initiatives and refining customer service protocols to enhance guest experience and operational flow.

Managed complex staff scheduling and precise inventory control, optimizing resource allocation and minimizing waste.

Handled all POS transactions with precision and accuracy, ensuring efficient order processing and financial reconciliation.

Curated seasonal menus to align with market trends and customer preferences, contributing to increased sales and customer satisfaction.

Facilitated comprehensive staff onboarding and fostered ongoing professional development, building a highly capable and motivated front-of-house team.

Education

Washington College

Major

Music & Theatre

Skills

Sales & Business Development

B2B & B2C Sales Territory, Field Sales, Cross-Selling & Upselling Techniques, Consultative Selling Approach, Client Relationship Management, Data Analysis & Sales Forecasting, Product Demos & Presentation.

Technology & Systems

Salesforce (CRM + Reporting), E-Commerce Platform Integration, POS Systems & SaaS Solutions.

Operations & Management

FOH & BOH Operations Management, Menu Development & Cost Control, Team Leadership & Training, Scheduling, Inventory Control, Onboarding.

Hospitality & Culinary

Coffee & Flavor Pairing, Latte Art, Espresso Preparation, Customer Engagement.