GEO TITUS
IT Support Technician - Level 1
Napier City, NZ.About
Highly adaptable and customer-focused professional with a strong foundation in Commerce and Computer Application and a demonstrated passion for technology. Eager to transition into an IT Support Technician role, leveraging proven skills in troubleshooting, customer service, and operational efficiency from fast-paced culinary environments. Committed to providing first-line IT support, managing service requests, and contributing to a seamless technology experience for staff at Napier City Council.
Work
Banh Mi Saigon
|Manager and Head Chef
Napier City, Hawke's Bay, New Zealand
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Summary
Led comprehensive kitchen operations and staff management, focusing on efficiency, quality control, and superior customer experiences in a high-volume culinary setting.
Highlights
Provided effective training and mentorship to kitchen staff, enhancing performance under pressure and preparing team members for demanding operational roles, mirroring IT user support and skill development.
Streamlined operational workflows and managed competing demands, consistently accomplishing multiple tasks within established timeframes to maintain peak efficiency.
Implemented new customer service protocols and provided staff training, resulting in improved customer satisfaction scores and enhanced engagement.
Managed resource allocation and operational budgets, controlling costs to ensure profitability while maintaining high standards of service delivery.
Three Sisters Brewery
|Chef De Partie
Napier City, Hawke's Bay, New Zealand
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Summary
Managed a key section of kitchen operations, ensuring high standards of food quality, presentation, and operational hygiene for a positive customer experience.
Highlights
Oversaw daily kitchen and food operations, upholding rigorous standards for quality control and operational efficiency.
Maintained a highly organized and sanitary kitchen environment, demonstrating meticulous attention to detail and adherence to procedural guidelines.
Trained and guided junior kitchen staff in complex preparation tasks, ensuring consistent quality and performance under pressure.
Consistently delivered high-quality culinary products, contributing to positive customer experiences and fostering repeat business.
Black Sand Pizzeria And Bristo
|Commis 1
Napier City, Hawke's Bay, New Zealand
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Summary
Supported kitchen operations and food preparation, ensuring adherence to quality and safety standards within a dynamic culinary team.
Highlights
Assisted senior chefs with food preparation and operational tasks, demonstrating strong foundational skills and a commitment to learning.
Maintained organized workstations and adhered to strict hygiene protocols, contributing to an efficient and safe working environment.
Collaborated effectively with team members to ensure smooth service delivery during peak operational periods.
Education
Western Institute of Technology
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Diploma
Professional Cookery
Courses
Culinary Arts
Customer Service & Interaction
Advanced Food Preparation & Presentation
Higher Secondary Education
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Higher Secondary
Commerce and Computer Application
Courses
Computer Applications
Business Principles
Data Management
Basic Networking Concepts
Languages
English
Skills
Adaptability & Learning
Fast Learner, Proactive Problem-Solving, Solution-Oriented, Attention to Detail, Adaptability, Continuous Learning.
IT Support & Systems
MS Desktop OS, Microsoft Office Suite, PC Hardware & Software, Networking Basics, Troubleshooting, System Installation & Maintenance, Data Management.
Customer & User Support
Customer Service, Helpdesk Support, Client Relations, Active Listening, Problem Resolution, User Training, Documentation.
Operational & Leadership
Team Leadership, Process Improvement, Time Management, Workflow Optimization, Resource Management, Cross-functional Collaboration, Confidentiality.